🔶️🔷️🔸️ 𝗖𝗦𝗗𝗜 𝗘-𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗸; 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀 & 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀
Central Securities Depository of Iran (CSDI) is using IT infrastructure and service desk as a single point of contact for its clients’ issues.
Our #eServiceDesk operations are delivered through a set of tools and processes providing efficient and cost-effective services to capital market #stakeholders i.e. #investors, #issuers, #brokers, etc.
𝗖𝗼𝗿𝗿𝗲𝗰𝘁𝗶𝗼𝗻 𝗼𝗳 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻
This can refer to correcting any type of information related to the user, such as:
• 𝘗𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯: Name, address, date of birth, bank account number, etc.
• 𝘈𝘤𝘤𝘰𝘶𝘯𝘵 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯: Username, password, email address, etc.
• 𝘋𝘢𝘵𝘢 𝘪𝘯 𝘥𝘢𝘵𝘢𝘣𝘢𝘴𝘦: Correcting errors or inaccuracies in data
Sometimes there are discrepancies between the registered information of shareholders with the #data available in the post-trade system.
𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗗𝗶𝘀𝗰𝗿𝗲𝗽𝗮𝗻𝗰𝗶𝗲𝘀 𝗶𝗻 𝗦𝗵𝗮𝗿𝗲 𝗕𝗮𝗹𝗮𝗻𝗰𝗲
The stakeholder notifies CSDI about a difference between the number of shares they believe they own and the number of shares that are officially recorded in their name.
Accurate #recordkeeping is crucial for maintaining the integrity of the capital market, protecting shareholders' rights and preventing fraud.
𝗥𝗲𝗾𝘂𝗲𝘀𝘁 𝘁𝗼 𝗟𝗶𝗳𝘁 𝗕𝗮𝗻 𝗼𝗻 𝗦𝗮𝗹𝗲𝘀
Ban on sales are often imposed due to legal, regulatory, or contractual reasons, including:
• 𝘓𝘦𝘨𝘢𝘭 𝘳𝘦𝘴𝘵𝘳𝘪𝘤𝘵𝘪𝘰𝘯𝘴; court orders, regulatory restrictions, etc.
• 𝘊𝘰𝘯𝘵𝘳𝘢𝘤𝘵𝘶𝘢𝘭 𝘢𝘨𝘳𝘦𝘦𝘮𝘦𝘯𝘵𝘴; loan covenants, etc.
• 𝘙𝘦𝘨𝘶𝘭𝘢𝘵𝘰𝘳𝘺 𝘢𝘤𝘵𝘪𝘰𝘯𝘴; to protect investors or maintain market stability.
• 𝘐𝘯𝘵𝘦𝘳𝘯𝘢𝘭 𝘱𝘰𝘭𝘪𝘤𝘪𝘦𝘴; such as restrictions on employee stock options.
𝗥𝗲𝗾𝘂𝗲𝘀𝘁 𝘁𝗼 𝗧𝗿𝗮𝗻𝘀𝗳𝗲𝗿 𝗦𝗵𝗮𝗿𝗲𝘀 𝗼𝗳 𝗗𝗲𝗰𝗲𝗮𝘀𝗲𝗱 𝘁𝗼 𝗛𝗲𝗶𝗿𝘀
To submit a service desk #ticket, the representative needs to enter the name, national ID number and date of birth of the deceased, then upload the required documents and receive a tracking number. Here, the transfer process begins.
𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝘀 𝘁𝗼 𝗙𝗼𝗹𝗹𝗼𝘄 𝗨𝗽 𝗼𝗻 𝗦𝗲𝗶𝘇𝗲𝗱 𝗦𝗵𝗮𝗿𝗲𝘀
Shareholders can inquire about the authority ordering the seizure of their assets or place a request to remove it.
𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝘀 𝗼𝗻 𝗣𝗹𝗲𝗱𝗴𝗶𝗻𝗴 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝗶𝗲𝘀
Our support specialists respond to shareholders #inquiries about the documents they need to offer to have their securities pledged, unpledged or sell the ones already under pledge.
𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗔𝘁𝘁𝗼𝗿𝗻𝗲𝘆 𝗶𝗻 𝗥𝗲𝘀𝗽𝗲𝗰𝘁 𝗼𝗳 𝗖𝗼𝗹𝗹𝗮𝘁𝗲𝗿𝗮𝗹
Shareholders will easily leverage a Power of Attorney for navigating eligibility and legal compliance to pledge or sell their securities.
Beyond automation, CSDI electronic service desk reduces bottlenecks in #workflows with features like integration with tools like #CRM system, making it easier for us to manage workloads efficiently.