British Gas Energy 4+

Works well and has all details needed. However, occasionally the app stops syncing with daily gas readings. Which is a pain but not majorly as I only like to check and monitor electric usage. I raise the issue and gets fixed in around 7 - 20 days, has happened twice now.

Update : I did contact them as requested and it was all fixed, great job. Unfortunately I now have the problem again, this time no gas readings showing in my app for 3 weeks now. BG service desk are on to it again. Can’t fault the customer service people at BG, they always try to resolve for you. Mostly it works, but then a few weeks or months later something else goes wrong. At least it always gets fixed.

Hi there, thank you for taking the time to leave a review. Can you send a text with your name, energy account number, and address to 07378905406 so I can look into this issue you are having with your gas readings in the app? The text chat inbox is monitored Monday to Friday, from 9 am to 5 pm.

Kind regards, Paul.

Most organisations learn from their previous attempts with apps and improve them but not BG, the new app seems embarrassed to open up at first and takes ages, at some points it looks like it has frozen but if you wait long enough it will open eventually. The statements are confusing some go to full screen others stay small and can be difficult to read. Before we could see easily charges and payments easily but now it is a confused mass of figures on separate screens, would it help if the developers engaged the help of an accountant to show them how to present accounts properly.
Have now been able to access the app, apparently biometric access confuses the app, disable them and you can get in.
If you look at one of your accounts either gas or electric you have to exit the app to look at the other account.
The statements if you look at your latest statement you leave the app but other statements are within the app but are on a small screen.
Previous comments were that it wasn’t a very good app, there is no change to my opinion, it wasn’t properly tested before release, it isn’t helpful for customers to monitor their usage and their bills, so no change to my rating.

Hi there, I'm sorry to hear about your experience with the app. I would really like to look into this for you and help get your issues resolved. We're looking to make it easier to identify which account is which on the homescreen in a future update to the app. I'm concerned though that you are having difficulty opening the app. If this is on your iPad then it is an issue we are aware of affecting some customers. It is currently being investigated to determine the root cause. There is a workaround at the moment. It may take a few attempts to open the app. When you do get in, can you go to the settings in the app menu (3 horizontal lines top right) and choose login options, then biometrics and disable the biometrics option. You should be able to open the app each time on your iPad after that. The other option would be using the app on your iPhone, or Android phone if you have one. If the issue is not on your iPad Can you send a text with your name, energy account number, address and email to 07378905406, so I can check things from our end? The text chat inbox is monitored Monday to Friday, from 9 am to 5 pm. Can you reference this review in your text, i.e. the date, App Store and reviewer name?
Kind regards, Paul.

Update on previous review, Had the app for many years had my smart meters changed in April to the new version (Smets2)and then problems, after some time the gas one works shows usage and meter readings the electric one however no useage occasionally will show a smart meter reading not as often as the gas, no usage since switching over smart meters just been told technical dept is working on with no eta on a fix YET the independent app Ivie works fine all the day to day data something is clearly wrong with the BG App and no eta on a fix not great and certainly not a customer focused approach so my recommendation is don’t bother with this for usage (may need to submit meter readings using the app) but download Ivie it’s free takes about a week once signed up to sort itself out you will need some data from you bills meter Serial numbers etc. BG you need to do better

Hi there, I'm sorry to hear you are having an issue viewing your usage in the app. I would like to look into this for you and try and get to the root cause. Can you send a text with your name, energy account number, address and email to 07378905406, so I can check things from our end? The text chat inbox is monitored Monday to Friday, from 9 am to 5 pm. Can you reference this review in your text, i.e. the date, App Store and reviewer name?
Kind regards, Paul.