du 4+

Worst app

This is the worst network carrier app. It takes too long to open. On du data it doesn’t open on time it keeps loading and wastes time. On wifi as well it keeps loading. In an emergency you cant rely on this app for recharge.

Developer Response ,

Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you

Horrible Customer service. They need to Change customer helpline staff they are not helpful at all.

Has the worst customer response team ever encountered.. app is bad, AI is bad.. connection is bad.. Was using Etisalat for 4 years it was wonderful, had to move room and my building is DU and had no other option.. only way they surviving is there is no competitor.. Thet sent me a faulty router when from the app I tried to return as 7 days free return policy was there it was never resolved. I ordered a new router and now they are charging me for both the router as if I am using both the router in 1studio apartment. Made 200 calls and nothing happened yet. Please help yourself from this struggle and get Etisalat connection instead of Du..

Not working properly

This app is for online recharge is ok easy, but in my phone iPhone XS Max its not showing my account balance, i cannot subscribe any offers from this app, and even i recharge from this app online then also will not show balance and when i am trying to buy a bundle it will show you have not sufficient balance, if i click special offers it will show some offers but I cannot subscribe that it’s not opening, I mean it’s showing but it will not open that subscription, then I try to open from online from your official website its working any offers i can subscribe but from app not😡🙏🏻 this app is useless for me until you fix this issues☹️
Thank you

Developer Response ,

Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you