ENBD X 4+

It seems like you're expressing frustration with the new version of a service. To provide feedback effectively, you might consider writing a clear and concise email outlining the specific issues you've encountered. You can structure it like this: Subject: Feedback on New Version of [Service Name] 1. **Direct Remittance:** In the previous version, I found the process of making direct remittances straightforward and user-friendly. However, in the new version, I am facing difficulties navigating through the steps and completing the transaction smoothly. Old beneficiaries are missing in this new version 2. **Adding Beneficiaries:** Adding beneficiaries used to be a simple process that allowed me to manage my account efficiently. With the new version, I find that the beneficiary management feature is not as intuitive and requires more effort to accomplish. 3. **Overall Experience:** While I understand the need for updates, the current version has become a source of frustration for me and, I believe, for other users as well. The added complexities and changes have made the app less user-friendly and have led to a decrease in the overall user experience. I kindly request that you consider addressing these concerns to ensure a more seamless and user-friendly experience for all customers. I believe that a return to the simplicity and effectiveness of the previous version would greatly benefit users.

Hi, thank you for reaching out to us. Click on Transfer/Pay -Transfer money, select from your beneficiary list and based on details transfer will be treated as Direct Remit / Telegraphic transfer as per internal bank policy. Once the transfer is submitted, system will ask to save beneficiary details with nick name. For further concerns, send your details at mobilebankingdev@emiratesnbd.com from your registered Email ID and mention reference number DBA-00555 or WhatsApp us at +971600540000 to investigate further.

I was little worried while changing from the old and popular ENBD mobile banking app to the latest version, because it said that once we shift to new version there is no going back. Anyway I tried the updated new version and I think the performance had significantly improved. Transactions had never been so easy... Everything done within lowest processing time. Although pointing out some minor suggestions for developers to work on. * Add dark theme also in personalization settings. * Transaction statement limited to 2 year only, extend the same if possible. * Transaction sorting based on debit credit or other keywords to be added so that the customer can easily track old specific transactions out of the whole.

We appreciate your review! Your feedback is helping us deliver you smooth and efficient Mobile Banking app. Your suggestion is forwarded to design team for further evaluation. Thank you for banking with Emirates NBD.

Since I moved to this beta version it’s been a nightmare. It’s not user friendly and compared to old app apart from looks and feel everything is bad to worse. I can’t find required info easily. Every time I have to call customer care just to know where I can find a certain feature and wait time is more than 10 mins. For example I can’t find Smart Pass (there is no mention that it’s no more there), for Transfers I can’t select Direct remit until I enter all details and at the end it will show whether direct remit is available for the transaction or not. Earlier once I added a payee it will show me at the beginning itself whether I can do a direct remit or not. All my old payee information is gone once I moved to ‘X’, now they can’t pull that info neither I can roll back. Earlier Menu had so many options now I don’t see them. All in all worst experience. Now it’s toooooo secure that it’s logging me out when I am doing money transfer and toggling between apps to enter data. This is crazy. For money transfer authorization it kicks me out while I am validating it and then I can’t find that authorization whereas they said check notifications and then complete authorization. It is driving me nuts and it’s night mare to use it.

Hi Khaja, thank you for reaching out to us. Smart Pass icon/token will no longer be displayed as Smart Pass PIN will be enough for authorizing transactions through push notification.

Please click on Transfer/Pay -Transfer money, select from your beneficiary list and based on details transfer will be treated as Direct Remit / Telegraphic transfer as per internal bank policy.

For further assistance, send your details at mobilebankingdev@emiratesnbd.com from your registered Email ID and mention reference number DBA-00899 in email subject so we can connect.