FreeUp: Sell & Buy Clothes 4+

Hi ,

I’m really great full because of this app in today’s life we have so many thing which are just lay down in front of us which have no use or used but it’s not mean that was waste it can be used by someone I did the same as a new user they give me services on time timely reply on customer support even pickup the order in estimated time but now I sell 2-3 product on this app they show real faces not replying on time I loose 2 order because of waiting 10days and last it cancel I packed the order I rescheduled my day because of pickup timing or call but delivery agent not come they have not given customer care number agent number even agent call me 2 time but hr make me fool to will come that day that time blah blah soo overall they think buyer and receiver have no jobs because we need available all the time for them

We're always looking to improve your experience. Any specific incident we can look into for you? Let us know by reaching out to https://forms.gle/U83aH4FvrLtckaB3A.

I have been using freeup for quite some time. And im not going to lie, i loved using free up. As someone who is not very experienced with technology i found the app very easy to use and sell on. I have sold all my old things and thus was able to buy new ones without the guilt of piling on the garbage on earth. I have packed more than 250 orders. But with every app update they keep adding ridiculous hidden charges. Sharing the delivery fees with buyer is still understandable buy payment transfer fee? Absolutely ridiculous. According to them it is the fees they need to transfer money from buyer to seller for which the use razorpay. And this is not a fixed amount. It depends on what is the amount of the item you are selling. I have payed fees for my daughters college using razorpay so many times and they dont even charge 5rs. Then there is seller comission? Ridiculous. To top that all of they have their own currency called coins. Which is quite good and easy to use. But if you are to buy something in coins the convenience fees will be charges in rs . For eg. 1000 coins is essentially 250 rs right but the convenience fees on this order will be 50rs which according to them is only 5% when in reality if the currency is matched it is much much higher. Again ridiculous. This is why just save yourself some time, and don’t bother with the app.

We are sincerely sorry that you are not feeling satisfied, and we are dedicated to finding a solution that will make you happy. With every new app version we are introducing new features and updates and improving existing ones. We are sure that your feedback will only help us improve further.

Worst app ever i won’t be selling my clothes here anymore it is very hectic to sell things online first of all initially you have to start selling in coins then to earn it in cash you will have to make a bid this was not mentioned in any of the apps my suggestion is to give the clothes to the needy instead of selling it on this platform. Plus i even tried to buy stuff here through coins and whichever stuff i tried to buy it got cancelled within two days what am i supposed to do with the coins now tried ordering earings birthday banners and what not still my orders got cancelled plus to sell things you need to have a print of the shipping guide and whenever i tried to set the pick up date according to my convince it did the show to option for direct shipping labels it feels such a waste now that i have sold my items. Please don’t sell tops shirts for less price and even if the offer is less don’t sell you’ll regret later on for selling it at a cheap price than what you gor it for. Plus the pickup dates were unusual the delivery guy would call anytime to pick up the parcel which was hectic for since i an a student and i travel by train and bus i cannot reach home early just to give the parcels. Over all this apps feels like a waste now the coin system is so confusing that you end up selling for such cheap price and the coins are of no use now since everyone just cancels my order if i have to buy anything the delivery charges for them is also separate 🙄

We're sorry to hear about your experience, and we'd like to help resolve any issues you've encountered. Could you please edit your review to include your order ID. This will allow us to investigate and address your concerns more effectively. Your satisfaction is important to us, and we're here to assist you.