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Freshcaller 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Modern Cloud Telephony
Calls: Make and receive calls at your convenience.
Agent status: Set your availability by toggling between being online and offline from within the app.
My calls: Directly engage with your most recent callers from the list of recent calls
Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.
Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days.
What’s New
Version 3.15
We're always making improvements to Freshcaller so that you don't miss a thing.
Ratings and Reviews
Great app to have in the WFH setup.
There are others in the market but Freshcaller is the simplest and most intuitive to use.
Developer Response ,
Thanks a lot for your feedback.
Why was the contacts feature removed??
The feature to search contacts and companies has been removed. Any specific reason for that??
Are we going to get any new feature?
Developer Response ,
Edit- Contacts are back on the freshcaller app now! Please update to the latest version to enjoy this feature :)Hi there, This is a temporary change that we have bought within the app because we are revamping the contacts feature for the better. In addition to that, we will soon introduce seamless contact sync and services from our Freshdesk and Freshchat apps to the Freshcaller app. Apologies for the inconveniences caused. Please watch out our space for more updates. Thanks
Edit- Contacts are back on the freshcaller app now! Please update to the latest version to enjoy this feature :)
Great to use the app
Handy for official usage
Developer Response ,
Thank you for your feedback!
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 45.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Freshworks Inc
- Price
- Free