RailRestro - Food in Train 4+

I discovered this app while traveling back from Mathura with my family at night. We were hungry and didn't like the food served by Indian railways. Then, I remembered this app and was surprised to find that they had more than 400 options to choose from. We ordered a few thalis and snacks. To my surprise, my family and I loved it. It was incredibly easy to use. You just have to add your PNR number and then you can select your favorite meal from various restaurants.

Hi there, we are delighted to hear such positive words about the app and meals. Thank you for your feedback! We will keep working to provide a good user experience.

Dear Railway Food Department, I am writing to express my profound disappointment with the quality of the food provided on our recent train journey. Upon receiving our meal, we discovered that it contained sand and pebbles, which is unacceptable. The poor quality of the food led to all members of my family experiencing severe vomiting and stomach upset shortly after eating. This not only caused us great discomfort but also ruined what was meant to be a pleasant journey. Furthermore, several items from our order were missing, yet we were charged the full amount. This discrepancy between the service promised and what was delivered is highly unsatisfactory. I request a prompt investigation into this matter, a refund for the meals, and assurance that such issues will be addressed to prevent future occurrences

Hi Tanya, on behalf of the concerned vendor, we apologise for the inconvenience caused to you with the food quality, items and services. We request you please share your issues along with your Order ID at care@railrestro.com so that our customer support team can look into the matter thoroughly and get back to you with a proper solution.

I ordered food through rail restro . I ordered it before 2 hours so that it can be delivered timely . But when train reached the station 20 mins before the arrival time even then there was no contact from delivery person. I tried contacting him but it was always busy. He picked up the phone once when train was about to leave the station and he spoke very rudely to me and said to cancel the order as order is delayed. If this is the service of these apps we better order from other food chains which has far better service than this. I am extremely disappointed and will never trust this service again to order food. If there was an option for zero star I would have given it.

Hi there, we apologize for the inconvenience caused to you. We request you to share your order details, the station you ordered at, along with your Order ID at care@railrestro.com and we assure you that our complain team will look into the matter at the earliest.