Samsung Shop 17+

Today I was just screening the Samsung app for refrigators and was looking for great offers. I saw 3000 welcome voucher but was not able to see the voucher or apply it . I called Samsung customer care 3 times but no one was able to help.
Then I called again and Himanshu gave me an irresistible offer of 10% 4100 which was more than the welcome offer hence I immediately placed the order which I was not going to do today.
Thanks to Himanshu ,he helped me saved 4100 and hence I ordered
Thanks Himanshu for your great help which allowed me to save 10% .
Great customer service by Himanshu .5 stars.

I recently purchased a double door refrigerator from the Samsung Shop app on July 6th, with the promise of delivery by July 11th. However, after 8 days, and I have yet to receive my product. This delay is frustrating, especially since the customer support team cannot provide a definite answer on when the refrigerator will be delivered or the exact reason for the delay.

Each time I contact customer support, I am told that the delivery partner has updated their status, citing weather conditions as the cause for the delay. This explanation seems implausible, as it is unlikely that it rained every single day since the expected delivery date. Moreover, despite multiple attempts to escalate the issue, I am repeatedly asked to wait another 24 hours for a resolution, with no real progress being made.

This experience has been highly disappointing. The lack of clear communication and the inability to provide a satisfactory solution reflect poorly on the reliability of the Samsung Shop app and its customer service. I hope that Samsung can address these issues promptly to prevent other customers from experiencing similar frustrations.

Samsung pretend to give lot of offers like 5% off on particular payment method and ₹2500 of HDFC card, but when I tried to make payment from HDFC card, they doesn’t accept it. They just pretend they are giving offers, but they really don’t give it. I wasted my whole day for making payment, but at the end, I wasn’t able to make a purchase. I spent whole day talking to Samsung experts well, they are not an expert. They are stupid at the end. They still doesn’t know what I’m looking to purchase and they don’t help me to make payment. They just waste my day for asking details again and again, like what are you looking to purchase? How are you making payment, why your payment gets failed they ask this kind of questions hundreds of time. Such a very bad application, I wasted my whole day, but you shouldn’t waste. Please never install this app. If you face the same problem, please surely award them with one star rating.