SNITCH Online Shopping 4+

Bad service

I have ordered a shirt in snitch and it got returned to warehouse due to undeliverable. It’s been 2 months I have called customer care more then 10 times every time they are responded as the refund will be completed by 2 days. Now, even the customer care number is also not connecting. I have tried more then 30-40 times, not a single time it is getting connected. I have sent mails as well. No response. I suggest to not to buy any product in this website/app. Poor customer service. I have deleted this application. I guess it is some kind of scam.

Developer Response ,

Hi,

Hi, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and contact details on our WhatsApp (6366966283 ) so that we can look into it and assist you in the best possible way.

Thanks & Regards
Team Snitch

Extremely Disappointing Service related to Refund!

I had ordered 2 shirts which had size issue and initiated an exchange. After a couple of days the exchange magically became ‘return’ or “cancelled” in the App without my consent even though I could see the size I wanted was available. I called up the customer care and as they have a ‘learned’ response said that they are sorry and that the money will be refunded to me within 7-8 days. This 7-8 days are way past and I have been following up several times since then. Each customer care person says different things and I still have not received my money back! I have called the customer care today as well and the snitch person has ‘confirmed’ that I will get my money back within 7 bank working days. Will see for another 7 days and if I still don’t get my money back, I’ll move or take it up to the next levels as a customer as the call was recorded. I strongly suggest not to buy any product from this App/website based on my personal experience. Snitch is very diligent in taking your money while buying their product but disastrously laid back to give the customer their rightful refunds. I have deleted this App from my phone. Utter SCAM!

Worst fabric, fitting and Company Policies.

The fabric is type of shrinking material and the fitting is worst I am wearing same size of the same brand and is fitting me absolutely perfect but this particular shirts shoulder is patheticly tight and can be torn if I raise both my hands together. Moreover their policies is totally different from other companies making it more worst for us as a customer. Their return is 7days and it immediately starts when u order it that means if u receive the product on the 6th or 7th day from your order date u have to try and return it immediately and somehow if it crosses 7days u are unable to return. And if u purchase anything during offer it’s non returnable wether u get a wrong product also. And if somehow u return anything u will be deducted 100rupees per product. They have created just a hype in the market. I was being cheated.