Entergy 12+

App and website errors

I would LOVE to rate this app a 5 star because when its working, its great. Unfortunately, there are constant issues with the app AND the website and it’s very frustrating when its time to pay bills.

For the app: it seems to have a mind of its own. One minute i can log in with ease, see daily usage, no issues with auto pay then all of a sudden my account doesn’t exist unless i login through the website, i cant see anything other the balance due (which i also got alerts for but that no longer works apparently) and auto pay suddenly no longer works and then im unknowingly past due.

As for the website: the only issue is that the ‘speedpay or billMatrix’ options for online payment occasionally do not work. You’ll click and click on either option multiple times and the page just refreshes back to amount due.

I find it ironic that every time both of these issues come about, its at the same time. Basically, leaving customers no choice but to pay anything by phone and of course the service fee to do that cost more than paying through app or website.

Please work on these issues if possible! I see im not the only one complaining. If yall need more IT workers, then send some applications my way, i know a few guys.

Latest version no longer showing daily use

Review Update to app after most recent update 3.41.0: Not only have they still not fixed any of the issues below this app is degrading. The monthly view leaves blanks everywhere, annual billing cycle view has 2 entires for every month, and the usage view shows y’all owe me a credit for every day (yeah like that’s ever going to happen). Maybe someone in whatever entity codes this App should actually be a customer of Entergy to see how thoroughly useless this App is.

Prior review: Since the update to 3.24.0 the daily usage graph and individual hourly breakdown is totally blank for the days since installing it. The projected bill continues to change but there’s no way now of seeing usage. Updated after developer response: That kind of makes it totally useless if we can’t see the information we are seeking. Especially at a time when energy costs are through the roof and customers are encountering historic high billing. Combine that with the fact the figure shown as total to date consumed in this billing period on the estimate is drastically different from what I calculate it will be when subtracting last month’s meter reading (as visible on my bill) from the current total visible on the meter and I obviously will have yet another surprise massive bill. The PSC needs to appoint oversight to get this mess under control.

Developer Response ,

We're sorry you were having trouble with the app and believe we have addressed the issue. Thank you for your patience.

Useless

I couldn’t change my payment option on the app. It took 19 attempts. That’s beyond ridiculous! The button won’t press to edit the payment card. I have too many on file to not be able to choose. Fix that already! I tried to use the website and it’s worse! Send you on a constant back and forth. You want to pay your bill. It sends you to choose between speed pay and billmatrix. Doesn’t matter which one you choose because it sends you to a screen showing your bill and right back to the same choices. It’s literally zero chance of using the website to pay your bill. That’s beyond ridiculous and childish. As a utility company, you’re supposed to allow me a way to pay my bill. I hate this! Seems like you should make it really easy to pay. But to rip away all options and have the website continually loop me between two useless screens that never lead anywhere else no matter what I push is a torturous game! You want the payment or not? Guess they want to force you to use an agent to pay it. You are not slick!

Developer Response ,

Hi Word girl qwerty, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.