Jamba 4+

I haven't really reviewed apps much before, but feel the genuine need to after my first experience utilizing the Jamba one! As a Vegan, I'm SO glad that they had a "dietary restrictions" checklist that you can mark as you make your account! It makes it so much easier to order items. :-) The general look and feel of the app is smooth and chic, and everything is there right where you need it. I placed my first order today with zero complications or complaints, and already know that the points/rewards system is going to be super beneficial (a JJ just opened near my place, so I'll be frequenting it often!) Thank you for creating an easy, lovely experience for customers here. 😌

Same as everyone else’s complaints PLUS They added a 3% surcharge fee for using the app for online orders! I will not be using the app ALSO terms and conditions of deals CANNOT be tapped on like the other reviews were they had a $2 off a $10+ order but what the app wouldn’t let you see is what it actually said which was that it was $2 off onto your next order but in the app that part cuts off in the deal window and doesn’t let you tap on it to read the rest meaning countless people went and spent money thinking they would save but instead they have to spend even more money for the next time to save $2 on the next order but I bet you can’t use another deal on your next visit and you either have to choose between that $2 or you’re deal and not both. Who ever is in charge of the app needs to be fired and these prices are insane for smoothies that half of the time don’t even have the the fruit that the title of the smoothie says it has like orange dream only has orange juice no oranges or razz matazz and has NO raspberry ingredients many more like that and smoothies separate an get super runny literally as you walk out of the store spending the money on frozen fruit and a new blender will be infinitely better and cheaper than this.. Jamba used to be a nice frozen treat to get when hot outside or with a friend or significant other now it’s a hassle and it breaks the bank!

I like the idea and look and feel of the app, but I have experienced similar issues that others have stated. Here are the three things that happened to me within the first two weeks of using the app.
1. Order messed up because special instructions do not relay to Jamba Juice team. I have tried three times at two different locations and not once had the special instructions been followed and they insist it isn’t showing up on their end.
2. Still have to wait for my order. There is no alternative pickup line for online orders so I still had to wait in line. One time also my order had not been started.
3. No way to cancel the order. I accidentally sent an order to the wrong location and immediate called the location. They said they would go ahead and cancel the order and hasn’t started on it. Two weeks later still no refund even after following up with them. They say they have no way to actually refund the money but we’re happy to cancel the order. Kudos for them.
I would like to hear back to see if any of these issues are being resolved.