Old Navy: Shop for New Clothes 4+

Constantly signing you out. Even when you haven’t erased the app from your app history. If you go check a message and then get back on the app, POOF you’re signed out and god forbid you made a cart because that’s gone too. I always get messages saying “this item is out of stock and has been removed from your favorites” what favorites?? I don’t even favorite items anymore because of the wackiness of the app, whose favorites are y’all talking about? ALL other clothing apps are SO easy to use, I have no idea why Old Navy is so far behind. Unfortunately I love Old Navy clothes so it’s a shame this app is infuriating. If they actually made a decent app I’d buy so much more than I do now. This app actually makes me dread buying clothes and I’ve had to divert to other companies whose websites don’t make me want to rip my hair out signing me out and sending me messages that I can’t dismiss every 10 seconds. Honestly I have to believe Old Navy is intentionally trying to drive customers away, it is really that bad. FIX THE APP!! ITS UNUSABLE

Also, it wouldn’t kill you to list the measurements of the model and the size that they’re wearing like literally EVERY other clothing company on the planet.

I am tired of the fact that every time I open this or the Gap app (and I download the second one trying to bypass this problem), I am asked to sign in, and when I try to do so, 9 times out of 10, it’s just not going to happen. I will eventually get an access denied message, and there are two resolution issues listed, which don’t work, and they ask you to click on a link to let them know, but that link will never open! And the one time out of 10 that I may be able to sign in, it takes countless tries and all kinds of finagling for it to eventually occur. Right now, it’s not happening, and that’s when I decided to come here to leave this review, because I’m just done! And I’m angry at them for other issues, as well. I’m not getting credit for returns I’ve sent back and Gap just sold me an item that was listed even in the title as being the luxury fabric, Modal, yet when I received it, the tag says it is 95% polyester & 5% spandex. One of the main reasons I shop with them is because there’s so many cotton (& modal) items. I don’t wear polyester; it is plastic, it is just a garbage fabric, and it is the hottest, cheapest, most unbreathable fabric there is, and I would never have purchased that item had it been listed as being polyester. Never. So I question their ethics, for sure. And I don’t understand why they’re not fixing their apps’ issues. This is ridiculous. It has been going on for too long and I’m tired of it. I’m done.

I had placed two orders same day. One went through and one was canceled. I received an email about potential fraud concerns. I called and did everything the email told me. Their customer service was AMAZING!! Every item I had ordered was part of a 60% off sale that was two days only. I was just certain that because it was canceled the day after the sale ended that I wouldn’t get those items for the sale price when I reordered. Not only did I get them at the sale price, but the woman on the phone (I think her name was Kate) copied my order over right then on the phone. She did tell me one item was no longer available in the color I requested. That was disappointing, but she told me the item number so I could look it up on the app and pick a different color. The whole thing took only 5-7 minutes. She was also able to determine what triggered my account and we fixed that on the phone as well. I was beyond happy to have that fixed to prevent future issues, but more importantly that they honored the sale price and reordered everything for me. That is service!!!