Resideo - Smart Home 4+

The app is visually appealing and logically organized, but there is a major flaw. When returning to the app, it doesn’t reflect current settings of the thermostat unless the app is terminated and then relaunched.

For example: yesterday I changed the set temperature from 70 to 72 in the morning and when submitted, the app showed a set temperature of 72 and Hold until 3:45 PM. This is all correct. When I went back into the app today, instead of showing a set temperature of 70 and FOLLOWING SCHEDULE is still shows a set temperature of 72 and Hold until 3:45 PM. I can leave the app open and this will not change; there is no obvious way to force the app to refresh what is shown. If I terminate the app and then launch it again, it correctly shows a set temperature of 70 and FOLLOWING SCHEDULE

I like the app but I cannot recommend it because of this behavior. When the app is already running and the user switches back to it, before presenting information to the user, it should always refresh the data since someone else may have changed the thermostat via local controls, someone else may have changed the settings via another instance of the app, or the previous app setting changes may be modified by a schedule, as in my example.

Hi, if you’re still experiencing this issue we would be more than happy to assist in getting this resolved for you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon.- Charlie

This app is definitely better than nothing! I enjoy being able to adjust the temperature and it does integrate with Alexa for temperature control, which is pretty nice. However, the app takes between 20 60 seconds to update with the current information on your thermostat. If you don’t realize this, which I did not for a very long time, you can often adjust the temperature and it doesn’t take. If you open the app and start adjusting the temperature, and then close the app… It just doesn’t work. When it finally downloads the current temperature, it will overwrite whatever you changed. I often work out of town and that’s the reason that I bought the thermostat. I would often remember that I had not adjusted the thermostat the day after I left, and it was very frustrating to think that I had changed the temperature and then come home and it was just running the normal schedule as though I was at home instead of being on hold for a week.
All that to say… The base functionality of the app is to adjust the temperature while away. The fact that there is no indication of when the app is refreshing or that it may not take your changes… That just is unbelievable. Add a spinning circle or an hourglass icon, that says refreshing your data and then no one is confused. Also… Maybe work on how to get the information to flow a little faster than 20 seconds. That’s a long time when all you wanna do is adjust the temperature.

Hi, thank you for your review of the Resideo app. We appreciate your feedback and utilize your comments as we move forward. -Joey

They have updated this app recently, maybe the 2nd to the last update basically messed this app up. Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. It is always showing “no schedule”. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works.

Hi Dalex2012! We appreciate you taking the time to rate our Honeywell Homes app. There may be some troubleshooting we can do to get that sorted out. At your convenience, please give us a call we are available over the phone, please call us at 1-855-733-5465, our hours in Central Standard Time are from 8am-7pm Monday through Friday, and 8am-6pm Saturday and 9am-6pm Sunday. -John