Virgin Pulse 4+

Great App/ my life has improved

I want to give it 5 stars but no app is without its kinks. This app definitely has room for improvement but is amazing for where it is at now! I have personally spent years tracking different aspects of my life such as health/ finances/ work through various methods. Virgin Pulse houses all that in 1 place, I love it. And it offers tips and advice so even better! Navigation is pretty straight forward but still not as smooth or seamless as I would like. Since it houses so much information on different topics it would be nice if the user that the ability to organize and group certain portions together at our discretion. Also color coding would be great. It currently has its own version of color coding which is not explained anywhere. I had to call and ask what ever color meant. I was so thrown off that some goals I was tracking that I was falling behind on were labeled green. Some where yellow. And others that I was doing well at were red. It made no sense. But the colors correspond to genres and not for how well you are doing on that goal. Regardless, I have my personal color preferences I would like to use. I’m excited to see this app improve and for now will be content with what it offers, as no other app/ journal/ or tracker I have ever used even comes close to this one.

Great program, unpolished app

I think the VP program overall is great. It encourages and reward’s participation, healthy habits, and education while giving additional interaction between employees. Unfortunately, the app design is buggy and often pretty janky. Many of the ways to earn points do not track properly and instructions for earning/participating/connecting are usually incredibly unhelpful and vague. There’s enough working point tracking to get the maximum value every quarter, but it’s pretty demotivating when you go out of your way to do an activity for the points and then VP doesn’t acknowledge it and leaves the box unchecked. An example of bad instructions within the app is the quarterly wellness screenings bonus. You can’t sign up on the app, must be on browser, and there is hardly any confirmation from VP that they know you have scheduled an appointment, or after you go, that they got your results properly. It takes a few days for them to update your charts, and the checkbox in the app never gets checked. VP Cash awarded from the check is given at the end of the quarter so there is no way of knowing you got credit until the quarter is over. Even the bonus points you get from completing the checkup are not even included in your points log. What’s even the point of the log if you are only going to log some of the earnings.

Virgin Pulse Review

No direction on how to complete tasks. For example, The Fidelity Checkup. No direction on how to traverse the path to get to it. However, I spent copious amounts of time trying to figure it out. I finally figured it out and was able to find it, I completed it, but no points were ever awarded. I have experienced this on several items. Ayco survey (evaluation) is another example. I have completed it several times over the last couple years. Never have I received points. Another issue is Well Beats. Twice now, in different quarters, I have had issues with Well Beats. I complete a video, but do not receive points for most days. However, I do receive points intermittently. I contact Virgin Pulse, but am told it sometime takes a few days, but the points never come. In summary, Virgin pulse does not seem to be user friendly and is misleading on a number of tasks, and does not work well. This might be by design so users are not able to get points, but gives the allusion Virgin Pulse offers them.

Developer Response ,

Thank you very much for taking your time to review our app! We apologize for the performance issues you experienced with our platform. Our Support team will gladly help you address this matter. You can contact us via e-mail (support@virginpulse.com), Live Chat (2AM - 9PM EST, Monday - Friday) or Phone (8AM - 9 PM EST, Monday - Friday).