YOUKU-Drama, Film, Show, Anime 12+

TV app needs a lot of work

Just got the tv app and it needs lots of updates. Where do I start? Needs a user friendlier “Resume”. It just lets us pick the drama we are currently watching and then it takes you to the episode list. It doesn’t tell you which episode you last watched. It just has a Full Screen option which I didn’t know you have to click to continue from where you left off. I just figured that out. For a new user, it can be difficult to understand. Also, at the start of each episode for Love in Panacea, it always starts off the the beginning of the end credits and not the beginning of the episode. It’s really annoying because I have to rewind every episode before I watch. Would also like my settings to stay put like my subtitle preference is English. I have to set each episode to English before watch. Wish there was a skip intro and end credit option on both the Mobile app and tv app. I mentioned this in a previous review but that never got put into the app so I’m suggesting it again. The only good thing is there is an app on the Apple TV now instead of having to mirror it onto the tv using the mobile app. Please update soon.

Developer Response ,

Thank you for your valuable opinion, it is an important reference for us to optimize the APP. However, there is a problem. Currently we support automatic saving of subtitle language settings. Normally, there is no need to reset subtitles every time.

YOUKU App (IPhone/Ipad/TV)

I have had the YOUKU (Iphone/Ipad) app since it was first dropped on the Apple Store and the improvements have been steady, which has allowed the app to improve in user friendliness and ease. I have always been a fan of YOUKU shows and the improvements have only made the experience better.

I have utilized the apps feedback options multiple times and YOUKU (for most cases) have sent a personal response showing they took my feedback into consideration. I have even noticed some of version updates having some of the changes I commented on. I have other Chinese drama apps and I find the YOUKU app to be competitive with these.

For a while the iphone/Ipad app disappeared from the Apple Store, but now it is back with a TV option (AppleTV) as a bonus! So far the TV app does not disappoint, especially since it is newly released. I look forward to the improvements on the future versions and will continue to provide feedback to help with its growth. I am excited about having the YOUKU show content on my TV screen via the APP instead of screensharing from my Iphones or iPads YOUKU app. - Melanie A.

Purchased VIP membership does not work

I have now registered two different account where I purchased VIP memberships and the app still tells me purchase VIP membership in order to access the VIP content. I have reached out for help through the Feedback section and they told me to Recover Purchasing rights. I have done that multiple times for my two accounts with no success: my first account is an annual membership and my second is a quarterly membership. It is a problem. They are taking money without providing us what we pay for.

Developer Response ,

Launch the YOUKU APP and go to the VIP purchase page. Scroll down to the bottom and click [Recover Rights] to access your purchase history and VIP account. Please verify if the account you are currently logged into is the same as in your purchase history. If you have any questions, please contact us by sending the screenshot of [Recover Rights] page.