TP Infinity

With Sprinklr, companies are unifying customer interactions across voice, digital, social, and chat channels, creating seamless experiences that boost satisfaction and loyalty. These businesses are seeing faster resolutions, more personalized engagement, and consistent service at every touchpoint. At TP Infinity, as proud strategic global Sprinklr partners, we empower them to deliver this unified approach, ensuring their customers enjoy a superior experience across all channel through our consultancy and delivery #CustomerSuccess #CXImpact #Sprinklr #TPInfinity #OmnichannelEngagement #DigitalTransformation

We (Findasense, a Teleperformance Company | TP Infinity) are incredibly proud of our work with Sanofi and their brand #BuscapinaFEM, which relieves menstrual pain, in a campaign launched during Pride Month. We discovered that the category typically communicates only with cisgender women, falling short on inclusion. So, we transformed Buscapina FEM's messaging to include all menstruating individuals, amplifying their voices, marching with them, and supporting them daily. Through our campaign, 'Menstrual Pain is MenstruALL,' these individuals now stand at the core of all brand initiatives and actions. Check out the full case and our amazing results!

Jonas Leismann, Managing Director bei TP Infinity DACH, zeigte in seinem Vortrag auf der Fachkonferenz "Die Digitale Zukunft des Kundenservice" in Frankfurt, was einen State-of-the-Art-Kundenservice ausmacht und welche branchenübergreifenden Faktoren dabei berücksichtigt werden sollten.   Die Konferenz von Management Circle AG für Führungskräfte im CX/CS-Bereich widmete sich der Frage, wie KI und neue Technologien den Kundenservice, wie wir ihn heute kennen, revolutionieren und welche Maßnahmen Unternehmen ergreifen müssen, um zukünftig kundenorientiert, mitarbeiterfreundlich, compliant und vor allem wettbewerbsfähig zu bleiben.   #DigitalerWandel #KIimCustomer Service #CXTechnologie   Jonas Steigertahl Leismann, Managing Director at TP Infinity DACH, highlighted in his presentation at the "Digital Future of Customer Service" conference in Frankfurt what defines state-of-the-art customer service units and emphasized the key factors that must be considered across all industries. The conference, hosted by Management Circle AG for CX/CS executives, focused on how AI and new technologies will revolutionize customer service as we know it, and what measures companies must take to remain customer-centric, employee-friendly, compliant, and, above all, competitive in the future.   # DigitalTransformation #AIinCustomerService #CXTechnology

Read the latest Genesys in-depth report, revealing how generational differences in both consumer and employee expectations are reshaping the experience economy. Each generation brings unique preferences for culture, flexibility, and AI adoption, and brands need to cater to these evolving needs to stay competitive. Download the full report for detailed insights on how to design standout experiences for Gen Z, Millennials, Gen X, and Boomers Link: 📊 🔗 https://lnkd.in/e9aqrGS7 As a Genesys Platinum Partner, TP Infinity is here to support your Genesys journey!

In a recent discussion with Sharang Sharma, VP at Everest Group, Sidharth Mukherjee, CEO of TP Infinity, shared insights on how TP Infinity combines CX consulting, technology, and data analytics to guide clients through digital transformation. As a strategic partner of Genesys, Kore.ai, CallMiner and Microsoft Azure, TP Infinity delivers tailored solutions that enhance customer experience at every stage of the transformation journey. We offer a unique approach to consulting, blending operational and CX expertise, and leveraging our decades of experience in the business to drive impactful results.

What do football & art have in common? Discover the answer in Soccer Maestros, our (Findasense, a Teleperformance Company) new campaign for Domino’s Ecuador and The Coca-Cola Company, where we tapped into the passion surrounding Copa America, the world’s oldest national team tournament, to connect the scholars of football prediction with two of the most iconic brands on the planet. Watch the full case and see how, even though football crowns only one winner, our campaign ensured both brands triumphed, achieving historic results.

Proud to back the innovations driving customer experience excellence at Teleperformance. #Proud2beTP

🚀 Exciting News! Kore.ai’s XO Automation and Contact Center AI are now on the AWS Marketplace! 🔑 Why it matters: Automate complex workflows Boost efficiency and customer satisfaction Seamlessly integrate with existing systems At TP Infinity, we’ll guide your AI journey—from consultation to implementation. Ready to unlock smarter automation? Let’s chat! 💬 #AI #Automation #KoreAI #AWS #Efficiency #CustomerExperienc

At Findasense, by TP Infinity, we created the CHIC model for Zalando It’s the best example of our motto: from data to experience.

𝗣𝗿𝗼𝘂𝗱 𝗣𝗹𝗮𝘁𝗶𝗻𝘂𝗺 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗼𝗳 𝗚𝗲𝗻𝗲𝘀𝘆𝘀! At TP Infinity, we empower businesses with leading tools in Experience Orchestration through our partnership with Genesys. Whether it's integrating AI at scale, connecting data in the cloud, or ensuring seamless interactions across all channels, we help businesses unlock the full potential of Genesys Experience Orchestration. Let us guide your transformation journey from discovery to implementation with tailored solutions for your unique needs. #CustomerExperience #AI #CloudSolutions #BusinessTransformation