Citrus Group

Recently, Citrus Group, in collaboration with our partners Auscontact Association and COPC Inc., presented the findings of the fourth edition of the Australian Contact Centre Salary & Workplace Insights Benchmarking Report. We are excited to announce the full report is ready, if you would like to get your free copy, please click on the link below. https://bit.ly/3ZtCSPG If you have any questions about this survey or would like more information about Contact Centre Recruitment, please reach out to us at enquiries@citrusgroup.com.au. Alex Boland Julie Curry Ian Aitchison Fran Southward Jess Keough #contactcentre #salarysurvey #workplaceinsights #benchmarkingreport #partnership

Happy 5th Anniversary, Autumn Yaprak! Your positivity and dedication over the past five years have truly inspired the team to strive for excellence. Your commitment, and outstanding guidance have made an amazing impact. Thank you for everything. And here’s to celebrating your achievements and looking forward to many more successes together!   #anniversary #5years #congratulations #thankyou

Yesterday, we had the pleasure of hosting the findings of the fourth edition of the Australian Contact Centre Salary & Workplace Insights Benchmarking Report in partnership with COPC Inc. and Auscontact Association. The event was a fantastic success, we came together and explored the shifts and trends witnessed over the past 4 years. Thank you to everyone that completed the survey, and to all the wonderful clients and members that attended the event at the Citrus Group office and contributed with their thoughtful questions and insights followed by the post presentation networking time. A big shoutout to Ian Aitchison for his compelling, data-driven, and engaging presentation. We also want to extend our heartfelt thanks to COPC Inc. and Auscontact Association for their ongoing partnership and support. Your collaboration continues to make these events a success. #contactcentre #salarysurvey #workplaceinsights #benchmarkingreport #partnership Julie Curry, Ian Aitchison, Alex Boland, Fran Southward, Jess Keough

Join us this month for an insight session as we celebrate the release of the 2024 Australian Contact Centre Salary and Workplace Insights Benchmarking Report in partnership with Auscontact Association and COPC Inc.. Sydney Insights Session 25 July 2024 3pm - 5pm Citrus Group, Level 2, 1 Castlereagh Street, Sydney NSW 2000. Engage in dynamic discussions with industry experts and your peers during our panel session and Q&A and expand your network with like-minded professionals. Get in quick and register your interest as numbers are limited https://lnkd.in/gFHERd-y #contactcentres #customerservice #salarybenchmarking #australia #cx #research Alex Boland Fran Southward Julie Curry

Join us this month for an insight session as we celebrate the release of the 2024 Australian Contact Centre Salary and Workplace Insights Benchmarking Report in partnership with Citrus Group and COPC Inc. 🤝 Sydney Insights Session • 25 July, 3-5pm @ Citrus Group Engage in dynamic discussions with industry experts and your peers during our panel session and Q&A, and expand your network with like-minded professionals. Express your interest in attending here: https://lnkd.in/gFHERd-y 🧑💻 Insights Webinar • 26 July, 12pm AEST If you aren't able to join us in person in Sydney, never fear! During this webinar, we'll share the most intriguing findings from the report and discuss what these mean for the Australian contact centre industry at large. Register to join us online: https://lnkd.in/g4FMBKGU #contactcentres #cx #ccsalaries #salarybenchmarking #research Alex Boland Julie Curry Fran Southward

Join us for an insight session in celebration of the release of the 2024 Australian Contact Centre Salary and Workplace Insights Benchmarking Report in partnership with Auscontact Association and COPC Inc.. Experts Alex Boland, Director ANZ Operations at COPC, Julie Curry, Director of Client Engagement at Citrus Group, and Auscontact CEO, Fran Southward will together explore and discuss the results of the report.   Sydney Insights Session Thursday 25 July, from 3pm to 5pm. Citrus Group, Level 2, 1 Castlereagh St, Sydney Join us for this exclusive opportunity revealing the key findings and most interesting trends from the report. Engage in dynamic discussions with industry experts and your peers during our panel session and Q&A, and expand your network with like-minded professionals. Don't miss this opportunity - express your in interest in attending our event by clicking the link below! https://lnkd.in/gFHERd-y

Citrus Group, Auscontact Association, and COPC Inc.. are partnering to bring you the fourth edition of the Australian Contact Centre Salary & Workplace Insights Benchmarking Report. To ensure you receive your free copy of the report, be sure to provide your email address at the completion of the survey. If you do not provide this, we won't know who to send it to. To participate, please click on the link below. We would be grateful if you could complete the survey by Friday by 14th June 2024. https://lnkd.in/gbNcQdsS

📈 Preliminary Insights from Our 2024 Salary Research! A big thank you to the 125 contact centres (representing over 10,000 frontline staff) that have already completed the latest Australian salary survey. Did you know that 64% of Aussie centres now pay new frontline staff over $60,000 before super? A big jump over just a few years ago. This research is conducted in partnership with Auscontact Association and Citrus Group. It covers 14 frontline roles, 7 enablement roles (WFM, QA, Trainers etc.), and 12 leadership roles from Team Leaders up to Group Head of Contact Centres. By completing this survey in the next week, you'll receive a free copy of the final report. All responses are anonymous, and results are presented only in aggregate. Participate here: https://lnkd.in/gm5vYfSG This is the most comprehensive salary report in the Australian market. Don't miss this opportunity to gain valuable insights! #ContactCenter #CustomerService #SalaryResearch #CX #Australia #Survey #Auscontact #Citrus   Fran Southward Jess Keough Brad Shaw Frank Mastronardo Todd Gorsuch Julie Curry Rebecca Chesney Luke Fowler Cory Dias

Looking to benchmark your contact centre salaries? Australians have faced significant increases in the cost of living over the past few years. For the past two years, we've partnered with Auscontact Association and Citrus Recruitment to produce the most comprehensive salary report for local contact centres. We launched the 2024 survey 1.5 weeks ago, and already have 50 contact centres represented. To help benchmark your centre against the industry, please complete our survey. Upon closing, we'll publish the report, and you'll receive a free copy. Your participation is vital for accurate industry insights! Here is the link: https://lnkd.in/dNDRpWdE I encourage all Contact Centre Managers in my network to contribute Zak A. Ruvashan C. Jerry Bennett Suren Palaka Cuong C. Scott Tasker Katherine Davies Brett Charlesworth Jacqueline Karam Sabeena P. Katie Weil Brendon Deleon Anthony Mittiga Roy Hazelwood Emily Bayford Delia Yandall Bette SafourLisa Mannix Jeremy Thew Ian Aitchison Sanjana V. Julie Curry Fran Southward Jess Keough James Johnstone William Forster Dimitra Panagos Luke Fowler

Auscontact, Citrus Group and COPC Inc. are partnering to bring you the fourth edition of the Australian Contact Centre Salary & Workplace Insights Benchmarking Report 📊💰 The report will cover: Remuneration, Recruitment Strategies and Employee Benefits... And will delve into changes we've seen over the last 12 months to provide detailed data and insights to help benchmark your pay and benefit policies against your industry peers. Your valued input will help generate comprehensive insights that benefit us all by enhancing our understanding of the industry's current state in Australia. To participate, please follow the link and complete the survey: https://ow.ly/GsYT50S1wtm Your participation and responses will be strictly confidential and will be presented in aggregate form only. #contactcentres #ccsalaries #benchmarking #remuneration #salarysurvey #community #auscontact