City of Casey

We are now accepting applications for the Climate Action Living Lab! Read the media release here: https://lnkd.in/gwdBKWx7 Applications are open until 22 September.

At the City of Casey our Customer Service team handles 1000s of contacts daily, across such a broad range of issues that I am not sure too many other industries would handle such diversity. Despite this complexity our team never waivers from its commitment to serving our community with pride and helping our customers get what they need done quickly and efficiently. As a growing municipality with over 400,000 residents the last few years have highlighted that our customer service operating model needed to change. So as part of our Transformation Program we have lifted the lid and thought deeply about how our customer service operations can be sustainable and effective into the future. I am proud to announce that after months of impressive collaborative effort our new Customer Service Delivery Model kicked off last week! The team addressing our initial cohort of enquiries and request types could not wait to get started, and our waste, city and asset planning, and infrastructure and open space service teams have been right there beside them making our new approach a success. The hard work that has gone into ensuring the team are well prepared with refreshed processes, contemporary technology, and an awesome leadership and project team to support them is most definitely paying off. Go team! None of this would have been possible without the perseverance of some key people, so thank you to everyone who has been involved – with a special shout out to Donna R., Owen Gwynne, Katie Fitzgerald, Verity Peterson, Deb Divers and the whole Transformation Team. I cannot wait to see this new model come to life and lead the way in local government customer service operations.

Meet Keri New, City of Casey’s Manager of City and Asset Planning! Kerri is on the Connected Libraries Board, which determines policy and monitors performance of the library service. We asked Keri some questions about herself and her role. Can you explain your role as the Manager City and Asset Planning?   I lead the department responsible for the strategic infrastructure planning for Casey. This cuts across parks, sports reserves, roads, drains, community facilities, kindergartens and much more. We prepare strategy plans for this infrastructure, program projects into our capital works program, apply for grants and ensure we are allocating enough funds to renew infrastructure when it needs it.   It is a balancing act between the needs of Casey’s 400,000 (and growing) residents, the funding we have to maintain and renew an existing $4.1 billion worth of assets, as well as building new infrastructure for new communities.   There is lots of financial accounting, recording, reporting and consultation needed to ensure we have a reasonable balance. We also respond to many customer queries about Casey infrastructure.    What are your interests outside of work?   I have two children who generally take up most of my time, especially in football season. Camping, walking in nature or with our dog, gardening and of course I love to read… What’s your go to recommendation of a good read, good watch or good listen?   I use my tablet to download all kinds of books, mainly fiction, using the Borrowbox app (shameless plug for online library resources). A fabulous audiobook is Love Stories by Trent Dalton. The stories he captured were so moving. Meet the rest of the board here- https://lnkd.in/eDhd5tNT #connectedlibraries #cityofcasey

We are seeking organisations to trial solutions that can help us address one or more of the following challenges: sustainability and biodiversity, safety & climate resilience and renewable energy. If you are a business, not-for-profit organisation, or research institution, with a solution in response to one or more of our challenges, you can apply to join the Climate Action Living Lab from 1 August 2024.

Thrilled Women for Election is partnering with Merri-bek City Council and City of Casey to deliver workshops for multicultural women to learn skills to run for public office. Please share with your networks as keen to get the word out. With Local Government elections in October this year now is the time to get equipped to get elected! Links to register: Merri-bek: 20 & 27 July 11:00am - 2:30pm https://lnkd.in/gPCuc82R Casey: 18 & 25 July 5:00 - 9:30pm https://lnkd.in/gzWZiJkQ Glenn Patterson, Michelle Tipton, Chloe Casey Cathy Henderson, Sue Vujcevic, Yvonne Callahan, Sarah Lionakis, Kim Tully Licia Heath, Farhat Firdous, Tania Blom

I have been honoured to serve on the board of #connectedlibraries and its previous iteration since 2022. It links two of my passions: providing spaces that people can learn and connect, and good governance. And libraries have always been my happy place, even back in primary school I had great fun doing the job of book monitor #dewydecimalsystem

We’ve had an exciting opportunity open up in our team - we are on the lookout for a Head of Corporate Governance! What a time to come and join the City of Casey, as we are in full swing to return to elected members at the October elections and have a great program of work underway, which this role plays a pivotal part in leading. Among all of the governance fun, you will also lead an awesome team of leaders spanning the portfolios of Governance and Integrity, Office of Council, Risk Management, Prosecutions and Child Safe. If you are an experienced governance leader and looking for your next career move, then this could be the role for you. Tell your friends, tell your neighbours, tell the person sitting next to you to check out this job! All of the details including salary, PD, closing dates and more reasons why this is an awesome job can be found on our website. Please reach out if you have any questions or would like to discuss the role. 

Delighted to represent the City of Casey and showcase two Active Communities initiatives as finalists within the Vicsport Bunnings Trade Local Government Initiative of the Year. What a great night! A huge congratulations to all of the finalists and winners across the 19 categories 👏👏 Great work certainly doesn’t go unnoticed!