ClearR

The brain of #Agentforce is our #Atlas learning and reasoning engine, developed by Salesforce Research. Atlas reasons over your data and business processes. Atlas generates a plan, evaluates, and refines until it feels confident it knows how to accomplish your goals. It pulls in the structured and unstructured data it needs from Data Cloud using advanced #RAG and custom CRM #embeddings. Then Atlas takes action across the Customer 360, whether that’s automating a campaign in Marketing Cloud, resolving a case in Service Cloud, or, in OpenTable’s case, confirming that perfect dinner reservation for your friend's birthday. The best part is the more you use Atlas, the smarter it gets. We've pioneered reinforcement learning based on customer outcomes (#RLCO)— Agentforce is continuously tuning to align with your business outcomes, such as higher conversion, faster resolutions, and increased CSAT. Your data is never our product, which means your outcome data is proprietary to you. The results we're seeing are incredibly promising. Agentforce powered by Atlas is delivering 33% more accuracy and 2x more relevance than DIY AI. This is making the difference between a DIY science project and a trusted enterprise-grade agent you can confidently deploy into production. Watch this clip from this morning's Dreamforce Main Keynote: #DF24 #agents #enterprise #reasoning

“GridMate has been a game-changer in the realm of Salesforce, providing a seamless and intuitive interface that significantly enhances our customers’ experience,” says Eshan Abeywickrema, Account Manager at ClearR. Tune in to watch the full video - it might just have the answer you’ve been looking for. Picture ticking off tasks that typically take days or weeks to complete, in mere minutes. Picture not having to rely on archaic spreadsheets and finally making full use of the Salesforce org you’ve invested in so heftily. Picture a user experience so smooth, you'll wonder how you ever survived Salesforce without it. Sound like a recurrent dream you’ve been having lately? Drop by our booth at Dreamforce - let’s talk! (Pre-book a meeting with us for Dreamforce via the link in the comments). #Salesforce #SalesforceCommunity #GridMate #CustomerTestimonial #CustomerReview #CustomerSuccessStory #Dreamforce #DF24 #Dreamforce24

Consumer AI assistants like ChatGPT are powered by models trained on public Internet data. What about business AI? Companies have no shortage of data, but most enterprise data lives in silos-- islands of data across legacy applications, SaaS applications, databases. Data lakes bring some of this data together, but most of your employees don't login to Snowflake or BigQuery. The data is trapped. What makes Einstein Copilot a genius? Out of the box, it's automatically grounded in all of your trusted data, metadata, and business processes in Salesforce and across your enterprise. Data Cloud federates data with zero ETL from popular lakehouses including Snowflake, BiqQuery, Redshift, and Databricks. MuleSoft federates your APIs. Which means Einstein Copilot can answer questions, generate summaries, and invoke logic from across all your enterprise data and apps, unlocking islands of trapped data to uplevel your team productivity and customer experience. Can't wait to get this into the hands of thousands of developers this week at #TrailblazerDX and see what people build! https://lnkd.in/gNy_XPQB

Today we're announcing availability of our AI platform, including Prompt Builder 🖥 (GA) and Einstein Copilot 👨🚀 (beta), a new conversational AI assistant that allows you to interact with your data and flows in Salesforce simply by asking in natural language. Last summer, we released Einstein GPT, turnkey CRM AI use cases including Service reply recommendations and Sales account summaries. Customers like Gucci, AAA, and Heathrow Airport are unlocking higher productivity, shorter case resolution time, and improved CSAT, but what customers love about Salesforce is how easy it is to make it your own. Now you can! With Einstein Copilot and Prompt Builder, you can easily customize, extend, and build your own trusted enterprise AI apps and copilots with natural language and just a few clicks. All of our AI products are built on the Einstein Trust Layer to offer data privacy, data security, and ethical guardrail protections. There are many AI copilots on the market, but Einstein is like none other. ▶ It's ONE trusted copilot across all of your Salesforce applications, focused on CRM. ▶ It's conversational, not canned. ▶ It's personalized to you, your role, your workflows, and your CUSTOMERS. That's because Einstein is automatically grounded in all of your existing customer data, metadata, Flows, and APIs. This means you and me asking the same question (eg, "What is my forecast for this quarter?") in Einstein will yield different results because we have access to different data records and business processes. Thank you to all of our incredible Trailblazers, partners, and team that has delivered this amazing innovation in record time! Get ready for takeoff 🚀 -- we can't wait to hear your feedback so we can continuously improve the product and add more features! #GenerativeAI #Trust #Copilot #Einstein

With all the hype around GenAI ...so many vendors forget about what really matters to enterprises (which is all i care/write about)..but that's not the case at Salesforce. Was great getting the deep dive from Clara Shih

Einstein Copilot has landed. 🛬 ⚡️ Better productivity 🤝 Deeper customer relationships 🚀 Higher margins See how our new AI-powered conversational assistant is revolutionizing CRM: https://sforce.co/42VXMqH #EinsteinAI