Cloudwerx

What an incredible morning we had in Melbourne at our "AI for Service" breakfast! A huge thank you to everyone who attended - we were thrilled to see a full house representing industries from financial services, energy, utilities, retail, and more. A big shoutout to our partners at Salesforce and to our speaker, John (JC) Cosgrove who took our guests on a deep dive into the real-world applications of enterprise AI. We explored the gap between consumer and enterprise AI, breaking down buzzwords like Retrieval Augmented Generation (RAG) and Ontology, and highlighted the importance of human-centric design in building meaningful AI solutions. The takeaway? It's not just about tech; it's about people and creating business models that reflect deep human connections. Intetested in learning more or want the session recording? Contact us here! https://lnkd.in/dCyBrUNj #AI #HumanCentricDesign #Cloudwerx #RAG #SalesforcePartner

🚀 Transform Your Financial Services with Cloudwerx! 🌟 In our recent session at WerxFest, Graeme Lewis Partner at Lightfold (A Cloudwerx Company) reveals how we're helping financial institutions turn challenges into opportunities with a modular tech stack. Whether you're managing thousands or millions of financial records, we can help you connect your existing tech layers, bringing data from any source into Salesforce without breaking the bank. Learn how our modern data stack not only keeps costs down but also delivers the high performance you need. This is how Cloudwerx empowers you to transform your business, keeping you agile and future-ready in a rapidly changing landscape. 🔗 https://lnkd.in/gB2aPV6a #Cloudwerx #FinancialServices #DataIntegration #Salesforce #DigitalTransformation

🔍 The key to a successful digital transformation? Start with research. At WerxFest, Adam Faulkner, CEO of blueegg shares why it's important to start with research. When diving into a project, it's easy to get caught up in the excitement of new tech. But here’s a pro tip: Begin with understanding. Before making any decisions, conduct thorough research and truly get to know the pain points of your business and your team. 💡 Our approach at Cloudwerx is about setting a solid foundation. We dig deep to identify the challenges, align with your objectives, and set a clear North Star for where your business needs to be. Watch the full session to learn more about how our user-centred approach can drive your success 🚀: https://lnkd.in/g5-guS3u #DigitalTransformation #AI #Salesforce #CloudTechnology

🌍 Work from anywhere, deliver everywhere 🚀 At Cloudwerx, our team across the globe is connected by a passion for delivering exceptional results—no matter where we are. Each of us brings a unique perspective to our work, all while staying connected to our mission: Transforming businesses with technology that puts people first. Take a glimpse into the beautiful views from our team members’ windows as they innovate, and service our clients across Australia and New Zealand. #Cloudwerx #SalesforcePartner

Generative Al is reshaping how businesses engage with customers and streamline their services. As John (JC) Cosgrove, CEO of Lightfold (A Cloudwerx Company) puts it, "Generative Al enables enterprises to scale and optimise service delivery, making personalised interactions more accessible and effective." Kick start your day with us at the Cloudwerx Al for Service breakfast in Melbourne. Don't miss out on the chance to hear from industry leaders and see Al in action. Join John Cosgrove as he explores how "behaviour as a service" is important for enhancing customer interactions. In this session, you'll watch live demonstrations of our Al agent, Cody and engage in a workshop on how to simplify Al implementation for your business. 🗓️ Thursday 22 August ⏰ 8:30 am - 10:30 am 📍QT Melbourne - 133 Russell St, Melbourne 3000 Register here to reserve your seat: https://lnkd.in/gzRKbuk6

At WerxFest, Hope Jameson, Business Improvement Manager from LW Reid shares the impressive results achieved through the power of Commerce Cloud: 📈 Increase in revenue, unlocking untapped market potential. 📈 Increase in online orders, empowering customers with 24/7 access and mobile-friendly platforms. 📈 Increase in custom self-service, highlighting the growing preference for digital solutions. 🔑 Why It Matters: By optimising their Direct-to-Consumer (D2C) channel, LW Reid is providing a seamless and satisfying experience, empowering customers to handle their needs efficiently with digital engagement tools and self service options. 🕵🏻♂️ Discover how Commerce Cloud can transforming your customer engagements and driving business growth: https://lnkd.in/gRdTUT96 #AI #SalesforcePartner #CommerceCloud #UnifiedCommerce #CustomerExperience #Cloudwerx

Melbourne, You're Up 🎉 After an incredible response to our AI for Service session in Sydney, we're excited to bring this transformative experience to Melbourne. 🚀 Join us for an exclusive in-person breakfast session: AI for Service - Getting the Most Out of Your Salesforce Investment Learn how to elevate your service operations and call centres with Retrieval Augmented Generation (R.A.G). Generative AI is a powerful tool, but tailoring it to your business needs is key. Hear from John (JC) Cosgrove, CEO of Lightfold (a Cloudwerx Company), and Chris Baldock, CTO of Cloudwerx, as they share real-world use cases and best practices. Meet Cody, our dynamic AI call centre agent, live in action. If you're curious about how Generative AI is implemented in #Salesforce and how you can optimise your service operations and call centres, this session is for you. 📅 Date: Thursday, 22 August 2024 ⏰ Time: 8:30 am - 10:30 am 📍 Location: QT Melbourne Register here: https://bit.ly/3zZWro9 #Cloudwerx #Salesforce #AIforService #GenerativeAI

👏 Join us in welcoming Jacky Zhu, our new Head of Revenue Cloud Practice, to the #Cloudwerx team. Jacky is a leading expert in Salesforce's Revenue Lifecycle Management and is well known for delivering some of the industry's most innovative and impactful Quote to Cash solutions. He has a passion for solving complex business problems with the right software tools and data analytics. Jacky’s expertise means streamlined revenue operations, precise billing, and seamless contract management for our customers. ⚽️🎿✈️ Outside of work, Jacky enjoys soccer, skiing, and travelling. We're excited to have him on board and can’t wait to see how his unique experiences and fresh insights will help shape the future of Cloudwerx. Let's give Jacky a warm welcome to the Cloudwerx team!

In our recent #werxfest session, Graeme Lewis shared some powerful insights on the importance of performance and user experience in cloud environments with NextGen Tableau. "Something I've done a lot in my career is moving towards a push rather than pull environment for data and insights. Imagine having critical information delivered to you just when you need it, without digging through dashboards." Graeme discussed how empowering end users with real-time, actionable insights can revolutionise workflows. This isn't just about tech; it's about solving real problems for real people. 🎥 Watch more to discover how NextGen Tableau can transform your data experience. 🔗 https://lnkd.in/ghMvYj-H? #Cloudwerx #Werxfest #NextGenTableau #DataVisualisation #UserExperience #DataTransformation Lightfold (A Cloudwerx Company)

🌟 Big news: Cloudwerx India is recognised by Great Place to Work® Institute (India) for the second year running!🌟 This award celebrates our team's dedication to creating a supportive, innovative, and inclusive workplace. Our success is driven by our people, and this recognition highlights our commitment to fostering an environment where everyone can thrive. The diverse and talented crew, both here and in India, brings their best every day, fueling our culture of excellence and collaboration. A special thank you and congratulations to our amazing India team for their exceptional contributions! As we celebrate this milestone, we're committed to making Cloudwerx not just a great place to work, but an extraordinary one. Here’s to many more years of success and innovation! Thank you for being part of our journey. 🌟 #GreatPlaceToWork #StepIntoTomorrow cc: Toby Wilcock, Richa Singh, Rohit Kandul, Jason Doshi, Chris Baldock, Miha Remec