Transport services are 'failing' Australians with disability. It shouldn't – and doesn't have to – be that way.
By the Specialist Reporting Team's Evan Young and national disability affairs reporter Nas Campanella
Posted Sun 25 Feb 2024 at 3:09alonk to article: [https://lnkd.in/gvBxtj2g]
Unless you have a disability, you probably won't know how much of a nightmare transport can be.
You won't know what it's like to try and book a taxi or Uber, only to be refused because you have a guide dog.
You won't know what it's like to have an expensive, custom-built wheelchair broken during air travel, or spend hours planning a trip only to arrive at the station and find the accessible train has been replaced by a bus with steps.
After receiving and sifting through hundreds of transport horror stories from people with disability, two things became clear.
The first was the scale of the issue: no matter the type of disability you have, where you live or the mode of transport you take, getting around is harder than it should be.
The second was that inaccessible public transport leaves the people who rely on it isolated and feeling like it's not worth trying to leave home at all if it means they could be left frustrated, lost, late or out of pocket.
'I felt so angry'
Fed up with what they see as a lack of action, people with disability are taking matters into their own hands.
One of them is electrical engineer Santiago Velasquez, who is blind.
ne of them is electrical engineer Santiago Velasquez, who is blind.
When you ask Santiago about his own transport mishaps, he can rattle them off like he's reading a shopping list.
"I've been left behind and my guide dog's paws were burning because it was such a hot day," he says.
"I've been dropped off in [the wrong place] and it took me three hours to get back home because it was 11pm and I needed to walk about 40 minutes to get to the next bus stop."
Santiago has also missed a number of important life events such as birthdays because of transport issues — but the most frustrating incident was when he was late to a university exam after a bus driver failed to stop for him.
He wasn't allowed to sit the exam and had to repeat the subject the following year.
"I felt so angry ... I felt like my life was taken out of my control by a transport system that had been failing me for years."
Santiago recently went overseas on a coveted Churchill Fellowship to assess transport across the world. He presented his app to various organisations and is in talks about trials.
"Public transport should work for everybody — that's why it's public transport," he says.
Time to 'take responsibility'
Advocates say while it's great to see people with disability driving much-needed change, it should be politicians and transport services doing the heavy lifting.