Digital Experience Labs

The team had a fab time at Workato Automate Sydney 2024! We loved hearing about the latest Workato tools and automation trends, from market insights to GTM strategies. It was inspiring to hear how businesses are using Workato to streamline their operations. We even got a sneak peek at Workato's upcoming AI-powered automation features! And who can say no to a photo booth?? 📸 A special shoutout to the Workato team for hosting such an amazing event! 👏 #AutomateSydney2024 #Automate2024 #Automation #Workato

Meet Kelly Nguyen, our fun-sized (153cm!!!), dog-obsessed, Automation Engineer. When she's not streamlining processes and making our lives easier, she's most likely gaming... ! 🎮 In fact, one of her biggest achievements is racking up 7,500 hours on DOTA 2... that’s almost a whole year 🤯 Pretty impressive if you ask us!! Want to know how being a ‘lazy chap’ got her to where she is now? Scroll through to find out! ➡️ #MeetTheTeam #MeetTheDXLabsTechs #EmployeeSpotlight  

The Digital Experience Labs team had an awesome couple of days learning from the Workato team! 👏 We even got a sneak peek at some of their upcoming AI features (super cool!!) Looking forward to diving deeper at Automate Sydney on Aug 29th! Will we see you there? You can register here 👉 https://lnkd.in/gttA_6pn Big thanks to Michael Cheng, Victoria Schutte, Brandon Chew, Niyaz Ahmed, John Deeb, Amarnath Munkur, Kokil Handa, Roberto Mircoli and everyone else who attended! 🤩 #AutomateSydney2024 #Automate2024 #Automation #Workato

Big takeaways from last night's Connect & Learn with Underwriting Agencies Council (UAC) & Insurtech Australia: Finding the right tech partner makes all the difference.. Marcello Negro (Finity ) emphasised the importance of aligning goals, having a clear tech strategy, and working with a partner you trust. Avoid Common pitfalls for growth.. Anita Lane's journey with Solution Underwriting Agency Pty Ltd is a great example. They didn't just throw more people at the problem; they sought a partner (Digital Experience Labs!) to automate repetitive tasks and empower underwriters. This approach led to significant growth without sacrificing quality. Thanks, Anita! We’re proud to have been part of your journey.     Focus on smarter solutions, not just more people..   Tetiana George （梅玉瑛） (Curium) also challenged the idea of simply throwing more people at problems, which can make the problem even bigger! Instead, agencies should embrace agility and leverage technology to empower underwriters. Tips for agencies: 💡 Don't go at it alone! Partner with a tech team that understands insurance and builds trust. (We at Digital Experience Labs are happy to chat!)    💡 Focus on strategy, not just headcount. Invest in tools that empower your team for smarter work.    💡 Embrace agility! Be the catalyst for positive change in the insurance industry.    A big thanks to the UAC, Insurtech Australia, and all the speakers! 👏 #Insurtech #DigitialTransformation #Insurance #InsurtechAustralia 

Intrigued by the potential of AI & LLMs but worried about accuracy? You're not alone. Businesses are eager to embrace AI, but ensuring accurate information is crucial. We’ve all used LLMs (like GPT) to gather information, but we're not yet able to rely on them to help our employees or customers with specific queries in our unique domains. That’s where Retrieval Augmented Generation (RAG) comes in, changing AI from potential to practical. RAG empowers AI by providing context, like giving your AI a cheat sheet for success. It solves the problem of LLMs needing to have company-specific data and answers. Here's how RAG benefits your business: 💡 No more unreliable information. RAG ensures your AI delivers high-quality, trustworthy content. 💡 RAG gives your team access to reliable AI assistants, allowing them to focus on higher-level tasks. 💡 Provides accurate and personalised interactions and confidently provides employees and customers with accurate information. Thoughtworks' April Technology Radar Report listed RAG as the only "adopt" technique, solidifying its potential. The takeaway? RAG enables AI to live up to its hype and become an asset to your business. Big thanks to Divij for his fab Lunch & Learn where he took us through an Introduction to AI… more to come. 📷 Image Source: Build Club (article below) Check the comments for some interesting articles about RAG 👇 #AI #RAG #RetrievalAugmentedGeneration #LLM #MachineLearning

The Managing General Agent (MGA) landscape is transforming, driven by the power of tech. Join Insurtech Australia & Underwriting Agencies Council (UAC)'s "Connect & Learn" (May 15th, 5:30-7:30 PM) where industry experts will dive deep into Insurtech trends, emerging tech, and AI's role in shaping the future. The Digital Experience Labs team will be there, and we’re excited to hear from the minds leading the MGA evolution. ✨ Members of Insurtech Australia or UAC? Don't miss this chance to gain insights and network! Sign up: https://lnkd.in/gmkdSVGR #Insurtech #AI #Insurance #SydneyEvents

Forget manual, AI is taking process automation to the next level. Curious about the future of work? Our friends at Decisions dive into how AI is transforming process automation across industries. #ProcessAutomation #AI #AIAutomation #DigitalTransformation #Innovation #TechTrends

Big news for automation! Workato & AWS join forces for AI-powered workflows on a unified platform. We’re excited to see where this partnership takes them! #Automation #AI #DigitalTransformation #AWS

In this month’s edition of #MeetTheDXLabTechs, we sat down with the brains behind our company! Our CEO & Founder, Luis Nejo. 🧠 This time we asked the team for the questions that they were dying to ask Luis! And we all wanted to know why he started Digital Experience Labs, what he likes to do in his spare time and if he had any words of wisdom that he could share with us all. 🤔 Turns out he’s a bit into his tennis... is Wimbledon on the horizon? 🎾 And surprise, surprise, we have another gamer in the team! 🎮 Scroll for some nuggets of wisdom from Luis, a few fun facts and even a cute pic! 💡 #MeetTheTeam #EmployeeSpotlight #MeetTheCEO

The future of work is automated and user-friendly, and it’s here now! The Digital Experience Labs team had a fantastic time at the #ServiceNowSummit, here are some key takeaways: GenAI: You can now write workflows in plain English, and GenAI will codify them into a workflow. Plus, with GenAI, Chatbots can answer questions & fill out forms for a smoother customer experience. Westpacs's automation wisdom: Don’t take complex processes and automate them. Pause a bit, simplify, and then you can drive change faster. Unify & Simplify: Origin Energy consolidated four separate portals with over 600 services into one user-friendly platform on ServiceNow. Employee experience: ServiceNow is simplifying work with modules like "Employee Presence" to manage hybrid work models Innovation vs Digitisation: Innovation creates entirely new value, while digitisation improves existing processes. Both are crucial! Big thanks to ServiceNow for an amazing summit!    #FutureOfWork #ServiceNow #ServiceNowPartner #SydneyEvents #Automation #Workflow #CustomerExperience #GenAI