FXL - Field Service Excellence

𝗧𝗔𝗞𝗘𝗔𝗪𝗔𝗬𝗦 𝗙𝗥𝗢𝗠 𝗧𝗛𝗘 𝟮𝟬𝟮𝟰 𝗖𝗙𝗘𝗦𝗔 𝗔𝗡𝗡𝗨𝗔𝗟 𝗖𝗢𝗡𝗙𝗘𝗥𝗘𝗡𝗖𝗘 👀 Global Director for Client Success, Mitch Galutera, is coming off the 2024 CFESA Annual Conference and is ready to broadcast his insights! Join us as Mitch breaks down his takeaways and learnings from the Commercial Kitchen industry’s biggest event. 🗓️ October 16, 2024 🕘 9:00 AM EST Don’t miss it—click “Attend” to join the broadcast!

The first 90 days of a CFO at a new private equity platform can greatly shape the trajectory of the business. While the CFO's primary role is managing finances, the focus during this period shifts toward assessing the team and understanding how the business operates, particularly through the perspectives of those who know the industry best. It's the existing team, after all, that drives the company's success. A new CFO aims to amplify what's already working, ensuring that they help the team thrive while avoiding any missteps. Revisit the full conversation here 👉 https://lnkd.in/g5JDsATv

Some platform companies recapitalize for a number of reasons. Sometimes the other Private Equity firm might want to inject their adjoining businesses into the platform, or maybe they have end markets they can help the platform reach. Regardless, recapitalizing hinges on the value the entry partner sees in the platform, and the value they can provide to it. Take a look back at our third episode to see the full discussion 👉 https://lnkd.in/gpRpXneu

In M&A integrations, there are multiple ways to structure your business' people organization. Two common approaches stand out: One method is aligning by end market—grouping businesses based on their core products, like refrigeration. Another popular strategy is geographic alignment—rolling smaller businesses into larger ones within defined regions. Both approaches often involve a shared leadership team overseeing operations across all areas, ensuring cohesive management. Now that you know the two approaches, what’s next? See the rest of the discussion here 👉 https://lnkd.in/gi-24Cnv

When it comes to unifying brands after an acquisition, the decision isn't always straightforward. While unifying everything under one brand can sound ideal—same systems, same processes—it’s not always easy. Unless you're a large company with the resources, during this stage there will be customers who will feel left behind. And alienating your customers during this time is something that could pose a challenge down the line. So how do you integrate a company without falling into these traps? Watch the full episode here to see how bigger companies (like Procter and Gamble) successfully navigate this 👉 https://lnkd.in/gJXh6xuy

In the early stages of M&A integration, two areas require immediate attention: finance and IT. 💼💻 By harmonizing P&Ls and locking down financial processes, you gain control over cash flow and ensure smooth forecasting. On the IT side, securing your data is vital to protect against risks like customer theft, file deletion, and cyber threats. Prioritizing these two functions from the start lays the foundation for a successful integration. See the full discussion here 👉 https://lnkd.in/ggyBBEZW

When integrating another company post-acquisition, make sure your vision and action plans for integration are aligned at the onset. There’s a difference between handing someone an "empty notebook"—leaving them to make assumptions—and giving them a "book" that outlines clear directions and reasoning. With an empty notebook, your people may write their own narratives based on false assumptions. Service leaders are then called to communicate openly to provide clarity and understanding to both parties. When you involve your people in the conversation, it becomes easier to guide them through the change. Watch the full episode here 👉 https://lnkd.in/g8mnyAqb

In our tenth episode, co-hosts Yassin Shaar and Gyner Ozgul explore the challenges of M&A integration. Businesses, after all, are built around people—and without clear communication during integration, organizations risk leaving employees to fill in the gaps with their own assumptions, which can often be wrong. The episode discusses, among others, the complexities of aligning cultures, operating models, and geographic structures, while highlighting the importance of change management and emotional connection in ensuring a smooth transition. Don’t miss this deep dive into navigating the human side of M&A integration. Watch the full episode here 👉 https://lnkd.in/gnMwt8DM ___ For all things M&A in the Trades, follow us on other platforms so you stay updated: Youtube ▶ https://lnkd.in/gasAXUZe Spotify ▶ https://lnkd.in/gjEpM_Nf

In the next episode, we’ll discuss the ins and outs of integration—the trickiest piece in any M&A. But before that, let's revisit a previous episode where we touched on this topic. Integration is usually where the high failure rate sprouts its head. Acquirers and sellers might initially align on a vision for the acquisition, but things can quickly fall apart when it’s time to execute. A shared vision is just one part of the equation. For integration to succeed, everyone involved must be on board and equipped to execute the necessary actions. Watch the full episode here 👉 https://lnkd.in/gt4qB2_X

During technology due diligence, executives should ask themselves: "If you have 100% more customers tomorrow, what’s going to break?" Asking this helps get to the heart of technology’s scalability and efficiency, uncover potential bottlenecks, and expose where investments are needed to handle growth. The real insight lies in understanding how much headcount and resources need to increase alongside customer base growth, revealing the true value technology brings. Find more of these insights when you watch the full episode 👉 https://lnkd.in/gF9EyrjP