Human Capital Realisation

𝐍𝐄𝐕𝐄𝐑 𝐩𝐮𝐭 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐅𝐈𝐑𝐒𝐓. Every business has many stakeholders, including employees, customers, owners, suppliers, etc. But who among them is the most important? Danny Meyer, CEO of Union Square Hospitality Group, a massively successful US restaurant and fast-food organization, shared his thoughts in an interview with Adam Grant last year. Danny emphasized that the business will thrive when you put your employees FIRST and foster a culture where your people support each other. In turn, customers, owners, and all other stakeholders benefit! In the interview, Danny told his staff: “𝙏𝙝𝙚 𝙛𝙞𝙧𝙨𝙩 𝙟𝙤𝙗 𝙮𝙤𝙪 𝙝𝙖𝙫𝙚 𝙞𝙨 𝙩𝙤 𝙩𝙖𝙠𝙚 𝙘𝙖𝙧𝙚 𝙤𝙛 𝙚𝙖𝙘𝙝 𝙤𝙩𝙝𝙚𝙧, 𝙩𝙤 𝙙𝙤 𝙩𝙝𝙤𝙪𝙜𝙝𝙩𝙛𝙪𝙡 𝙩𝙝𝙞𝙣𝙜𝙨 𝙛𝙤𝙧 𝙚𝙖𝙘𝙝 𝙤𝙩𝙝𝙚𝙧. 𝘼𝙣𝙙 𝙄 𝙗𝙚𝙡𝙞𝙚𝙫𝙚 𝙩𝙝𝙖𝙩 𝙞𝙛 𝙮𝙤𝙪 𝙙𝙤 𝙩𝙝𝙖𝙩, 𝙩𝙝𝙚 𝙤𝙙𝙙𝙨 𝙬𝙞𝙡𝙡 𝙞𝙣𝙘𝙧𝙚𝙖𝙨𝙚 𝙙𝙧𝙖𝙢𝙖𝙩𝙞𝙘𝙖𝙡𝙡𝙮 𝙩𝙝𝙖𝙩 [𝙩𝙝𝙚 𝙨𝙩𝙖𝙛𝙛] 𝙬𝙞𝙡𝙡 𝙙𝙤 𝙚𝙭𝙩𝙧𝙖𝙤𝙧𝙙𝙞𝙣𝙖𝙧𝙮 𝙩𝙝𝙞𝙣𝙜𝙨 𝙛𝙤𝙧 𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨.” 📺 Check out the full interview here: https://lnkd.in/gfUxCNsz What’s interesting to me is that this approach aligns with high levels of psychological safety in teams. 👉 Curious how this works? Message me to learn more! #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards #workplacesafety

Over the past few weeks, we have shared our 𝐅𝐢𝐯𝐞 𝐀𝐜𝐞𝐬 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐟𝐨𝐫 𝐌𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐚𝐧𝐝 𝐌𝐢𝐭𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐏𝐬𝐲𝐜𝐡𝐨𝐬𝐨𝐜𝐢𝐚𝐥 𝐇𝐚𝐳𝐚𝐫𝐝𝐬. This week, we look at ACT. Previous parts of the framework focus on gathering information (𝐀𝐒𝐊), keeping the lines of communication open (𝐀𝐂𝐊𝐍𝐎𝐖𝐋𝐄𝐃𝐆𝐄), and helping where and when it is needed (𝐀𝐒𝐒𝐈𝐒𝐓). And last week, we focused on the need to assess what we found. When we 𝐀𝐒𝐒𝐄𝐒𝐒, we look carefully and constantly at the information about psychosocial hazards and check its alignment with policies, procedures, values, goals, external standards, guidelines, and legislation. It enables us to identify what we need to do, what is most urgent, and where to take action first. When we 𝐀𝐂𝐓, this can include training (such as Mental Health First Aid) to help us deal with psychosocial hazards and make changes to the workplace to reduce or remove these hazards. For example, this might include more frequent breaks for frontline staff, a review of roles and responsibilities of those in a team to clarify job definitions, or introducing policies to ensure employees can ‘disconnect’ at the end of the day. We need to ACT with imagination and innovation to create sustainable safety solutions. One of the benefits of the 5 Aces Framework is that it provides a common language for everyone to contribute and to understand what we need to do and why. 👉 Connect or reach out to schedule a quick discussion to explore how our framework can start improving your workplace. 🔗  https://lnkd.in/gUmZTs4K #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards #workplacesafety

𝐓𝐡𝐨𝐫𝐨𝐮𝐠𝐡 𝐚𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐤𝐞𝐲 𝐭𝐨 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚 𝐫𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐭 𝐚𝐧𝐝 𝐬𝐚𝐟𝐞 𝐰𝐨𝐫𝐤𝐩𝐥𝐚𝐜𝐞. Over the past few weeks, we have shared our Five Aces framework for managing and mitigating psychosocial hazards. This week, we look at 𝐀𝐒𝐒𝐄𝐒𝐒 . Previous parts of the framework focus on gathering information (𝐀𝐒𝐊), keeping the lines of communication open (𝐀𝐂𝐊𝐍𝐎𝐖𝐋𝐄𝐃𝐆𝐄), and helping where and when it is needed (𝐀𝐒𝐒𝐈𝐒𝐓). And all this will increase the understanding we have about psychosocial hazards in the organisation, and will enable us to collect qualitative and quantitative data about what is going on. But now it’s time to ASSESS what we have found. This means looking carefully and constantly at the information about psychosocial hazards and checking its alignment with your policies, procedures, values, goals, external standards, guidelines, and legislation. Through this assessment, we will identify what needs to be done, what is most urgent, and where to take action first. 👉 Stay tuned for our next post to discuss the next crucial step in our framework. Use my Calendly link to schedule a quick discussion to explore how our framework can start improving your workplace. 🔗  https://lnkd.in/gUmZTs4K #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards #workplacesafety

Leadership is only for those willing to support their team when things get tough. Increasingly, leaders recognize the immense value of the 5 Aces Framework—a clear and powerful tool for navigating and mitigating psychosocial risks. The first crucial step is to nurture a culture where ASKING about others' well-being is encouraged and people feel secure opening up. Leaders achieve this by genuinely ACKNOWLEDGING the bravery of those who speak up and instilling a sense of responsibility and commitment. Next, they must ASSIST where, when, and how it’s needed. This is where true leadership shows. Effective responses are key—whether it’s removing someone from immediate danger, standing by them during challenges, or ensuring they can discuss what happened. This is where leadership truly shines. Leaders must balance stepping in to help and allowing team members to learn and grow. And, as is often the case, finding that balance is the hardest part. 👉 Stay tuned for our next post to discuss the next crucial step in our framework. Use my Calendly link to schedule a quick discussion to explore how our framework can start improving your workplace. 🔗  https://lnkd.in/gUmZTs4K #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards #workplacesafety

𝐖𝐡𝐞𝐧 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐬𝐩𝐞𝐚𝐤𝐬 𝐮𝐩, 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐝𝐞𝐟𝐢𝐧𝐞𝐬 𝐲𝐨𝐮𝐫 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩. Effective leaders know they can’t afford to ignore psychosocial hazards. Many are now closely examining our 𝟓 𝐀𝐜𝐞𝐬 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤, a simple but powerful tool for managing and mitigating these risks. Last week, we stressed the importance of 𝐀𝐒𝐊𝐈𝐍𝐆 team members about the psychosocial hazards they face. The next step is just as crucial: 𝐀𝐂𝐊𝐍𝐎𝐖𝐋𝐄𝐃𝐆𝐄. Many of us find it hard to speak up at work, especially about issues that affect our mental health. We fear stigma or worry about seeming weak or complaining. But when someone shows the courage to share a problem, the most important thing we can do is ACKNOWLEDGE what they’ve said and the effort it took. Acknowledgment can be as simple as saying “thank you,” but it’s more meaningful when we recognize the courage it took to speak up, whether in conversation, email, or survey. In that moment, we create a micro-validation that ensures the person feels heard, seen, and appreciated. 💡 If they speak up privately, acknowledge them privately.  💡 If in a group, do it in front of everyone. It shows we value the person, their viewpoint, courage, and commitment to improving the workplace. It also nurtures psychological safety for the team. ❓ What’s next? We’ll explore the third part of our framework next week. 👉 Schedule a quick discussion with me to explore how our framework can start improving your workplace. 🔗  https://lnkd.in/gUmZTs4K #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards #workplacesafety

𝐖𝐡𝐚𝐭 𝐢𝐟 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭 𝐩𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐭𝐨𝐨𝐥 𝐭𝐨 𝐮𝐧𝐜𝐨𝐯𝐞𝐫 𝐡𝐢𝐝𝐝𝐞𝐧 𝐰𝐨𝐫𝐤𝐩𝐥𝐚𝐜𝐞 𝐭𝐡𝐫𝐞𝐚𝐭𝐬 𝐢𝐬 𝐚𝐬 𝐬𝐢𝐦𝐩𝐥𝐞 𝐚𝐬 𝐚𝐬𝐤𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬? Our 5 Aces Framework for reducing psychosocial hazards is a simple yet powerful tool for managing these risks in your organization. Though often invisible, psychosocial hazards can cost organizations and their people significantly more - on average 800% more -  than unaddressed physical hazards. We cannot afford to ignore this cost. Our framework begins with ASK for two crucial reasons: 🟥 Psychosocial hazards are difficult to detect through observation alone, as they're primarily internal experiences. 🟥 Those most vulnerable to these hazards (introverts, minorities, neurodiverse individuals, etc.) are often least likely to report problems without prompting. We recommend asking frequently and using various methods and channels to ensure everyone feels safe to speak up. 👉 Stay tuned for our next post to discuss the next crucial step in our framework. Or, use my Calendly link to schedule a quick discussion to explore how our framework can start improving your workplace. 🔗  https://lnkd.in/gUmZTs4K #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards #workplacesafety

Have you ever wondered what makes the best teams thrive? Teams with high levels of psychological safety see a 76% boost in engagement, a 67% increase in applying new skills, and 50% more productivity. They also enjoy 57% better collaboration among team members. These stats show that psychological safety is necessary for dynamic and effective teams. Beyond productivity, psychological safety plays a significant role in preventing psychosocial hazards. Teams with this safety experience far fewer accidents and see improved mental and physical health. More incredible innovation, improved inclusion, and higher retention rates emphasize its importance. ❓ As a leader, is psychological safety a top priority? What practical steps can you take to ensure your team feels secure and valued? 👉 Click the link below to schedule a discussion about tailored strategies for your workplace environment. 🔗 https://lnkd.in/gUmZTs4K #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards

Are your conversations building bridges or walls? Being open and present during conversations is crucial for building trust and understanding. It allows for better communication and nurtures a supportive environment. When genuinely listening, we respect and value the other person's perspective. Marcia Reynolds, PsyD, MCC article offers practical tips that can be easily applied in daily conversations. She emphasizes the importance of mentally preparing before the conversation and staying steady throughout the meeting to maintain focus and connection. 📕 Read the full article here: https://lnkd.in/gFwae7_2 In my framework, the 𝟓 𝐀𝐜𝐞𝐬 𝐟𝐨𝐫 𝐏𝐬𝐲𝐜𝐡𝐨𝐬𝐨𝐜𝐢𝐚𝐥 𝐒𝐮𝐜𝐜𝐞𝐬𝐬, the first two steps—Asking and Acknowledging—align perfectly with the four steps mentioned in the article. By consistently 𝐀𝐒𝐊𝐈𝐍𝐆 questions, we create opportunities for everyone to identify psychosocial hazards safely. 𝐀𝐂𝐊𝐍𝐎𝐖𝐋𝐄𝐃𝐆𝐈𝐍𝐆 responses show that we hear and value their input, reinforcing a culture of openness and trust. ❓ How often do you stay open and present during work conversations? Take a moment to reflect on this. —---------- 🔗 Click on my Calendly link to schedule a short discussion about our 5 Aces framework for better conversations at work and addressing psychosocial hazards: https://lnkd.in/gUmZTs4K #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards

This week, I was thrilled to share my new '𝐅𝐢𝐯𝐞 𝐀𝐜𝐞𝐬' 𝐟𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐟𝐨𝐫 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐩𝐬𝐲𝐜𝐡𝐨𝐬𝐨𝐜𝐢𝐚𝐥 𝐡𝐚𝐳𝐚𝐫𝐝𝐬  with top HR/P&C and Health and safety professionals from some of Australia’s largest organisations. Hussein Hamka from Personify Health arranged the event, which was held at the incredible new Melbourne wellness retreat Equilibrium. Check it out. I guarantee you’ll be amazed! I met some really smart and highly experienced people leaders and learned a lot from talking with them. The “Five Aces” framework seemed very well received, with great feedback about its simplicity and power and several follow-up calls already arranged. 🔗 Click on my Calendly link to schedule a short discussion about the “Five Aces: A winning hand for psychosocial hazards”: https://lnkd.in/gUmZTs4K #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards

Exciting News! I'm thrilled to share that I'll be one of the speakers at the PMISC Agile Movement Workshop 2 on July 24th, 2024. My session is titled "Psychosocial Hazards: Five Aces for an Unbeatable Hand." 🔑 Here are the KEY POINTS of my session: 🟥 Legislative Requirements: Understanding the proactive management of psychosocial hazards is now required in most regions of Australia.  🟥 Variety of Hazards: Discussing the range of issues, from harassment to poor work design.  🟥 Organizational Challenge: Exploring strategies to manage these challenges effectively. I will discuss these significant changes and what they mean for you and your organization. This event is a great chance to learn how to manage psychosocial hazards and meet legal and moral obligations. If you’d like to attend - I’d love it if you did! - you can register as a guest here: https://lnkd.in/gnK5exmP 📅 Mark your calendars and join us for this valuable online series! #PsychologicalSafety #leadership #AsiaPacific #psychosocialhazards