humii

🌿 Excited to welcome Koh to the Humii family! 🎉 Known for their game-changing eco-friendly cleaning solutions, Koh is on a mission to make every home cleaner and greener with simple, powerful, and sustainable products. 🧼✨ We're thrilled to support Koh in delivering outstanding online experiences that match their commitment to quality and sustainability. Lets koh! ✨🌍 💚

🐾 Meet Walter from Sales! 🐾 We’re lucky to have some incredible helpers at Humii, and Walter aka Wally here has been part of the sales team since day one! Okay, maybe we’ve spotted him catching a few zzz's mid-call 😴, but all he needs is the magic words chicken,possum, or snacky, and he’s right back on the sales floor. Wally’s dedication to Online CX is unmatched—he’s run more demos than your average pup, and rumour has it, he’s even cuter than the rest of us. 🐶✨ Opinionated? Absolutely, especially when it comes to our pet partners. He's a tough critic, always sniffing out the best (and the worst) in their CX. 🐾 Oh, and let’s not forget his "sales technique": mastering the art of the head tilt to win hearts and seal deals. He also brings his signature close: a paw shake 🐶💼✨ Want to meet our cutest sales pro? Book a demo today and Wally might just be listening in (between naps). 📲 📩

💚 Welcome to the Humii gang, Nutra Organics! 💚 Is there anything we don’t love about Nutra Organics? Probably not. From two passionate souls blending superfoods in their kitchen to becoming one of Australia’s most-loved health food brand 25 years later—your story is one of heart, dedication, and love for people and the planet. 🌍💚 Let’s help you stand out and deliver a world-class online experience. ⭐ So excited to have you on board! 💫🥦🍏

💡 Spotting Friction Made Easy 💡 We hate to break the news, but a disappointed customer might go straight to your competitor... it's a goodbye! 👋 At Humii, we assess up to 200 data points across the entire end-to-end online journey. We spot the tiniest issues that can cause friction and lead a shopper to abandon your website or never come back. 🛒💔 And believe it or not, there are hundreds of opportunities to disappoint your customers. 😱 Below is the friction map for a baby retailer, showcasing one of the highest levels of friction we've measured to date. If you want to know what causes friction in your journey and why shoppers would say goodbye and head straight to the competition, let’s have a chat! 😁✨ If you're concerned that this might be your friction map, feel free to reach out to us—we will let you know! 📩

🔍 Cracking the code of online CX 🔍 Delivering a top-notch online experience is no easy feat—it’s a team effort! 🎯 We dig deep, measuring 200 data points across all 8 dimensions of online shopping. From discovery to delivery, returns and post-purchase support, we uncover friction points across your entire customer journey. 💡 And here’s the kicker: We give you all the feedback in one AI-powered dashboard—including how you stack up against your competitors.... 📊💥 Curious to see how it all works? Explore the 8 dimensions of online shopping on our website and take a sneak peek! 👀 #onlineexperience #onlineCXindex

Stoked to announce our sponsorship of the 2025 Retailer Awards hosted by Inside Retail Australia! The Retailer Awards are all about celebrating retailers at the forefront of customer experience (CX) excellence - so the symbiosis with what we do at humii is real 🤗 🤗 🤗 Find out more and submit your nomination here 👇 https://lnkd.in/gK7HEinn #customerexperience #onlineretail #ecommerce #retail #ra25

Some things in life are just plain hard: 1. Cooking the right amount of rice 🍚 2. Delivering a standout online customer experience But hey, there’s hope for the second one! 😄 Humii is here to help you get a full, clear view of your online customer experience across your entire organisation. We pinpoint where customers hit roadblocks—down to the nitty-gritty details. Why do shoppers leave your site? We know. What keeps them from coming back? We've got the reasons. We can’t help you count grains of rice, but we can help unite your team, give you a holistic view of your CX, and guide you in taking the right actions. Some things are tricky, but fixing your online CX doesn’t have to be one of them. Check out our live demo on our website to see how we uncover hidden CX issues, and pinpoint friction! 🔍🚀 📊

This calls for a celebration! 🎉 1️⃣ A celebration of the retailers who delivered the best online experiences across Australia in September ‘24. 2️⃣ A celebration of moving beyond NPS—because retailers deserve unbiased insights and benchmarking. Congratulations to Bed Threads, Purebaby, and LSKD for delivering the top online experiences in the country! You truly live up to your promise of making every customer journey unforgettable! 👏 What does that mean? Take a peek for yourself—article linked in the comments.

We’re thrilled to announce that we’re now partnering with not one, but two incredible New Balance teams! With New Balance UK joining their AUS counterparts as part of the Humii family, we’re all set to create standout online experiences for even more customers across two continents. We love seeing our partners raise the bar globally, and New Balance is certainly not missing a beat! 🌍🔥👟

🎉 Welcome to the Humii family, Swisse Wellness (part of H&H Group) Wellness! 🎉 We’re beyond excited to have one of Australia’s most iconic wellness brands on board with us. 🌿 Swisse has always set the bar high when it comes to quality and innovation in health and wellness, and now, we're here to help you keep raising it—by optimising your online customer experience with unbiased insights. Honestly, is there anything better than combining wellbeing and great experiences? 😄 Cheers to a wonderful partnership that’s all about feeling good, through great products and even happier customers!