Impact HealthCare Consulting

Mind the gap! ~ Do you struggle with boundaries? It seems to be a common occurrence at the moment. Here is what I am seeing; 1.       Organisational structures that do not enable cross collaboration and resource sharing 2.       Lower and mid-level managers that are not really doing their job (or held to account), and workload is funneled in one direction!. That results in reactivity and people not working at the top of their licence. 3.        Operating rhythms and ‘rules of engagement’ are broken and previous strategies such as ‘no meeting Fridays, or ‘no meetings scheduled before 8 or after 6’ are broken, and not just by exception. 4.       Leniency that has been on steroids! Strategy is not driving structure. People are driving structure due to personality conflicts and poor performance. 5.       Forgetting to '[paint done!' (as Brené Brown says), especially in delegation, and setting clear expectations (aka boundaries) as to what outcome is expected. What pushes your boundaries? What do you see people in your teams struggling with when it comes to managing boundaries? #healthcarebusiness #healthcareindustry #healthcare #alliedhealth #hospitals #virtualcare #homecare #workplacehealth #mentalhealth #generalpractice

As overall competitive intensity increases in the health sector, we see the increasing power of the customer/ client. How are you seeing this play out? Here are some things we see with organisations we work with; 1.       Take it or leave it contracts 2.       Often no indexation over the initial contract term 3.       Increase in instances of performance based contracts as well as commercial penalties for failure to meet performance KPI’s 4.       Termination without cause that is often immediate or very short term 5.       Scope and performance measure creep! What else are you seeing??

Everyone is tired as the year draws to a close. 😴 What is your business doing to try to keep the fire burning?🔥  Here are 5 quick ideas to consider; 💡 1. Have professional development discussions with your team. 2. Offer training on a key issue (time management and operating rhythms appear to popular at the moment) 3. Set up peer mentoring sessions to encourage your team to share and learn from others  4. Provide an update on progress on actions taken from your employee engagement survey  5. Communicate to the team the years wins to date. (We always enjoyed brainstorming on a board and taking a photo of the team standing in front of it - you can do this virtually as well!). What are you doing to keep the fire burning? #healthcare #healthcarebusiness #healthcareindustry #virtualhealth #homecare #alliedhealth #hospitals #workplacehealth #mentalhealth #ndis

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If you are continuing to follow the bouncing ball in healthcare, then you will likely die. Or at least stagnate, continue to erode your margins and fail to grow. This quote is an oldie but a goodie - Credit: Wayne Gretzky (Former Canadian professional hockey player). Here is my take on some "basics" healthcare organisations should be doing to go 'where the puck is going to be'. In reality the puck is already there in most plays so catch up!!: 1. Embrace AI: remote monitoring, AI wound scans/ diagnosis etc. Nail accuracy and efficiency. 2. Operating at the top of license: if you aren't optimizing health professionals time working on their trained skills, you WILL loose money (and people). Use data to determine where the 'bleed' is. Reallocate tasks to admin or outsource. 3. Embrace remote: You will not find the balance of supply and demand in your workforce now or in the future unless you embrace remote. That is the diversity of WHERE people are located AND how you provide your services. Your demand (clients/ customers) are dispersing away from concentrated cities and your supply (workforce) needs to be accessible. This means incorporating technology into delivery; Apps for in home rehabilitation and treatment, virtual care, Automated data feeds from patient to clinician. Real time healthcare. The 'pucks' are being hit - Where else do you see them?? #healthcareindustry #healthbusiness #healthcareindustry #virtualcare #homecare #alliedhealth #occupationalrehabilition #mentalhealth

Time. No one has enough of it.  One of the greatest ways to disrespect someone is to not value their time. So, * Show up on time. * If you can’t make the meeting, let them know in advance. * Do the prep. * Consider how much of their time you really need (you know you can adjust the timing of a meeting to a whole range of options- don’t just do the default 60 or 30 mins). #healthcare #healthcareindustry #healthcarebusiness #alliedhealth #ndis #homecare #occupationalhealth #mentalhealth #humanservices

https://lnkd.in/dfDTpYns The healthcare sector represents 5% of Greenhouse Gas (GHG) emissions globally. Despite this our sector was at the risk of being ‘landed’ with ESG measures that were agnostic and not fit for purpose for healthcare. Then along came the Geneva Sustainability Centre who, through a global participation pilot and co design, have developed the Sustainability Accelerator Tool. It doesn’t matter where you are in your journey or if you are just getting started as the tool begins with a 56 question Maturity Assessment.  Multi-site hospitals can aggregate their data to assist to understand trends, strategize funding and priorities. So, whether you are digitizing medical leaflets, reducing food waste or switching to an EV fleet, there are a huge range of strategies that can be deployed, especially if we learn from each other and share practices to accelerate our collective progress. The tool is data informed and helps to underpin the reporting we will all need to do over time and ensuring trackability. In the webinar the international experts shared their tips for Australians including: ·       Harness the energy of the passionate workforce - find your champions ·       Ensure Executive and workforce evolvement ·       Have a governance structure in place to track how ESG becomes integrated into processes, just like patent care and quality ·       Keep up the focus ·       Integrate into your concept of quality care for you patients and your community ·       Just begin! #healthcare #sustainability

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