🎉 We’re thrilled to announce that we’ve secured $60 million in our Series C funding round! Our valuation now exceeds $350 million+, making us the second-largest player in the Australian debt collection market. We’re humbled and heartened by this extremely strong vote of confidence. With backing from incredible investors like Airtree, Australian Retirement Trust, Premier Capital Partners, Reinventure Group, Perennial Partners and SecondQuarter Ventures we're ready to take the next leap forward in rewriting the narrative on debt collection. 🌍 Next stops: UAE and Mexico. And watch this space as we continue to grow into Europe and South America! To our investors, clients, and team: thank you for being an integral part of our journey. Together, we’re going to change the world of consumer debt for good. ✨ Read our Founder & CEO Josh’s story with the The Australian Financial Review here: https://lnkd.in/dMhhnWsY #SeriesCannouncement #CapitalRaise #DebtCollection #Fintech
InDebted
Financial Services
Barangaroo, NSW 10,824 followers
Changing the world of consumer debt collection for good.
About us
InDebted is a debt collection partner for future-thinking organisations. We’ve helped companies such as Klarna, Snap Finance and Trustly increase liquidation, collect intelligent insights, and scale seamlessly. All while championing a positive customer experience that’s backed by technology with a human touch — so we can change the world of consumer debt for good. Founded in Australia, InDebted is operational in the United States, Canada, United Kingdom and New Zealand.
- Website
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https://www.indebted.co
External link for InDebted
- Industry
- Financial Services
- Company size
- 201-500 employees
- Headquarters
- Barangaroo, NSW
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Debt Collection, Technology, Machine Learning, Software, Predictive Analytics, AR Management, and Financial Technology
Products
![Click here to view Collect]()
Collect
Debt Collection Software
Our Collect product delivers up to 40% increased recovery performance, while being the world’s highest rated debt collection solution for customer experience. Collect puts the power back in the customer’s hands - rather than pressuring or taking a one-size-fits-all approach, it’s intuitive to how people prefer to manage their debt. Consumer credit businesses—from startups to global enterprises—use InDebted’s collections intelligence to: • Collect overdue accounts by contacting customers through the channels they prefer, outperforming traditional collections by 40%. • Personalise every single step of the collections journey in real time, with our predictive machine learning and AI. • Retain loyal, happy customers and increase their lifetime value with the industry’s best customer experience. • Partner throughout the United States, Australia, the United Kingdom and other multiple global markets with a multilingual collections voice.
Locations
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Primary
Get directions
Level 24 Three International Towers
300 Barangaroo Avenue
Barangaroo, NSW 2000, AU
Employees at InDebted
Updates
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On 2GB’s Money News with Scott Haywood, our Founder & CEO Josh talks about how we’re disrupting the debt collection industry through three key pillars: 💻 Digital collections 🪪 Data-driven consumer insights ❤️🩹 Treating every customer with compassion and respect Listen to the full interview here 🎧 https://lnkd.in/exvwAZy7 #DebtCollection #Fintech #CustomerExperience
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There’s a silent revenue killer in subscriptions: involuntary churn. ☠ Often, it’s because a loyal customer’s payment fails. Their subscription is automatically cancelled as a result — without them even knowing. That’s an absolutely awful experience for your customer. And ultimately means lower retention and LTV for your brand. The good news? There’s a way to turn this around — one that market leaders are already quietly leveraging. Find out how in our guide 👉🏻 https://lnkd.in/e7aHfWpt #Subscriptions #Collections #LTV #CustomerRetention
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📰 The September edition of the Spindown newsletter is here! Bringing you collections insights, takeaways from industry shapers and access to the latest events straight to your notifications. Subscribe to read: 🎉 InDebted raises $60M in Series C funding round 🤝 How a collections partner can help subscription businesses turn churn into revenue gains 🤖 5 steps to build AI into your collections strategy #TheSpindown #CollectionsInsights #DebtCollectionNewsletter
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We’re incredibly proud to have earned over 2,500 Google reviews with an average rating of 4.9 stars!🌟 In an industry that’s so highly stigmatised, this achievement is a deeply meaningful one. Every review represents a story where we’ve made a difference. It reflects on the trust and connection we strive to build every day, and inspires us to continue doing everything we can to change consumer debt for good. A huge thank you to our incredible Customer Experience Team for everything they do to make this possible. 💙 #DebtCollection #CustomerExperience #Gratitude
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We’ve come a long way since 2016, but now is just the beginning of many incredible things ahead. In case you missed it, here’s what our CEO & Founder Josh Foreman has to say about our growth journey — and our mission to change the world of consumer debt for good. 🌍 The Australian Financial Review #DebtCollection #SeriesC #Fintech
Excited to announce that InDebted has today completed a $60m Series C capital raise. I am incredibly proud of our team and their hard work. I'd like to thank Craig Blair and the team at Airtree for the strong support and belief in our vision. Also excited to welcome one of Australia’s largest super funds Australian Retirement Trust, Premier Capital Partners, and SecondQuarter Ventures to the team. This wouldn't be possible without the long term (and continued) support of Danny Gilligan, Dean Dorrell and the respective teams at Reinventure Group, Carthona Capital, and Perennial Partners. InDebted has scaled beyond what I thought was possible back in 2016. As of the time of this post, we are supporting 3.6m customers, with over 6m active accounts, totalling $2b, across 5 markets. As cliché as it sounds, I know today this is truly the beginning. This investment will support our global growth ambitions and goal of supporting over 100m customers as we change the world of consumer debt collection for good. Lastly a big thank you our amazing chair Lisa Frazier, my team, and our incredible clients who make all of this possible.
Digital debt collector worth $350m after big money raise
afr.com
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🎲 Sometimes, randomness beats intuition in data-driven decisions. Josh Foreman, our Founder & CEO, shares an insight that surprised us all: when deciding the best time to send customer communications, our team discovered that a random approach outperformed human intuition. This experiment not only produced hundreds of millions of valuable data points, but also highlighted the importance of data maturity in AI implementation. It's a reminder that sometimes, the simplest solutions can yield surprising results. Are you leveraging data effectively in your decision-making process? #AI #DataScience #Collections
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Don’t underestimate cultural differences when expanding into a new market. As an extension of your own brand, the collections partner you work with needs to understand your consumers in the new region you’re growing into – who they are, what makes them tick, and how to tailor the collections experience to their behaviour. Here are 4 important questions to ask your existing provider 👇🏻 #DebtCollection #CustomerExperience #ConsumerBehavior
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This is what effective, yet compassionate debt collection looks like. We’re all about making sure every customer feels listened to and supported as they regain their financial footing. A huge thank you to Tommy C. for leading by example, and for his genuine warmth and care in helping customers to set up a plan that works for them. 💙 #Collections #CustomerExperience #Debt
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🧩 Putting out an RFP? If you’re looking for a debt collection agency that’s *actually* modern and innovative — you’ll want to ask these questions 👇🏻 #DebtCollection #RFP #VendorManagement