Local Measure

My article today on No Jitter sharing the views from Local Measure on the future of digital workers. We can imagine a world in the not too distant future where the traditional CCaaS is no more - and in its place platforms emerge that support the symbiosis between humans and multiple highly specialized digital workers. That is the future we are building towards now. #digitalworkers #ccaas #bots #automation #customerservice #automation

My article today on No Jitter sharing the views from Local Measure on the future of digital workers. We can imagine a world in the not too distant future where the traditional CCaaS is no more - and in its place platforms emerge that support the symbiosis between humans and multiple highly specialized digital workers. That is the future we are building towards now. #digitalworkers #ccaas #bots #automation #customerservice #automation

Operating within a fiercely competitive industry like banking and financial services can almost feel like a battle to attract and hold customer loyalty. In today's competitive market, customer expectations are higher than ever—they demand personalized, secure, and seamless interactions. Check out our latest blog, highlighting the importance of cloud contact centers in the financial services industry. Businesses need a contact center that facilitates: 🌟 Personalized Service: Tailored experiences for diverse customer needs. 🌟 Robust Security: Ensuring compliance and data protection. 🌟 Omnichannel Communication: Consistent service across all channels. Click below to learn more! #financialservices #ccaas #customerexperience #contactcenter

Some people wear their hearts on their sleeves — at Local Measure we wear our Core Values on our Crocs! 🐊 This week at our annual conference and sales kick-off in Vietnam, our team stepped up in style with custom-made Jibbitz representing our 8 Core Values. One of our team reflected on the power of being together and living our culture in a nod to Peter Drucker’s famous line: “Culture eats strategy for breakfast.” I’m incredibly grateful for a team and leadership that truly embody these values—it’s their passion, energy, and customer obsession that shone through in every session. Thrilled with what’s coming next as we peeked into the future with our product roadmap—where humans and digital workers will work side by side, creating the future of CX together. 🚀 Huge shoutout to the dream team that put together a world-class event, and to Julia Chen & Brian Remmel for the inspiring Amazon Web Services (AWS) fireside chat with Kyle Redding and to Monty Hamilton for sharing incredible CX insights from TELUS Digital 👏 As always thank you to our long time client and friends at Accor for hosting us with a Heartist spirit at NOVOTEL PHU QUOC RESORT #aws #saleskickoff #amazonconnect #localmeasure

When it comes to keeping your contact center productive, it can be a real challenge providing exceptional customer service, resolving customer queries and ensuring positive experiences. By learning how to harness the power of AI in contact centers, businesses can work to streamline their operations, improve overall efficiency and most importantly improve customer satisfaction. At Local Measure, we know how important it is to keep your contact center productive, check out our recent blog on the top ways you can get the most out of your contact center with AI. 🤖 📈 #contactcenter #generativeai #ccaas #customerexperience

Leveraging Gen AI and Amazon Connect in the Contact Center 👇 #cx #ccaas #contactcenters #genai #generativeai #amazonconnect | Local Measure

According to the 2024 State of Digital Customer Experience Report, organizations are increasingly keeping in mind the risks posed by generative AI, with 80% weighing up concerns around data privacy and cybersecurity. In fact, 81% have implemented or are planning guidelines for their employees to understand these dangers. When implementing a new contact center system, staying ahead in this evolving landscape is of utmost importance. Engage by Local Measure has you covered, with uncompromizing security delivered as standard. Discover the potential of a revolutionized contact center, powered by generative AI to take your customer experience to the next level. https://lnkd.in/gjCakhAA #generativeai #dataprivacy #cybersecurity #ccaas #customerexperience

Maximize efficiency and reduce costs with Engage. Our pre-built platform consolidates your customer service operations, saving you time and money while streamlining customer interactions. Discover the cost-effective way to upgrade your contact center. #ccaas #customerservice #cx #innovation

Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels 🔥 The enduring importance of voice in the CX environment #cx #ccaas #voice #digital | Local Measure

Artificial intelligence is a hot topic - and for good reason. Countless industries are integrating new capabilities driven by AI that are helping them offer new deliverables, streamline their operations, save time and resources and completely transform how they do business. Brands across a range of industries are increasingly adopting AI tools to enhance their contact centre operations. As a result, they are seeing more personalized customer relations, improved productivity and increased loyalty and advocacy. Click below to learn more about how AI is revolutionizing contact centres and customer service and how businesses can leverage this technology to stay ahead of the curve. 🤖 📈 #generativeai #innovation #ccaas #contactcenter