Hotel and Accomodation Owners and Operators - this is for you.
Over the past 16 months, The PlanPay team have spoken with more than 100 senior-level executives across the hotel and accommodation industry—from marketing directors to revenue managers, finance managers, operations directors, CEOs, and heads of strategy and development. No matter their role, the challenges they face are strikingly similar:
1. Shifting customer bookings from third-party to owned channels
2. Reducing reliance on OTAs like Booking.com and Expedia
3. Maintaining merchant of record status, and thus the customer relationship and data
4. Competing with OTAs in delivering cutting-edge technology for customer acquisition
5. Achieving all of this without overhauling legacy tech stacks
6. Increasing booking windows
7. Boosting average customer spend
That’s exactly why we built PlanPay—to help hotels and accommodation providers overcome these challenges. Let's clarify what PlanPay is NOT.
- We are NOT a booking engine, PMS, or standalone payment gateway. We’ve integrated with the world’s leading IBE, PMS, and payment providers, meaning you can keep your existing tech stack intact—no need to change what’s already working.
- We are NOT a Buy Now Pay Later (BNPL) solution. This means you remain the merchant of record, you hold the financial agreement, and you own the customer relationship and data - and no virtual credit card sent as payment.
With customers booking an average of 7 months in advance and paying directly in installments using their own money, we’ve seen:
- Improved cash flow for hotels - receive 100% of the funds prior to guest check-in.
- A 90% increase in customer spend - budgeting makes it easier to manage upgrades.
- Increased booking windows
- Higher conversion rates on owned channels - all bookings happen on your own website.
- Larger average order values
In today’s market, consumers are choosing their next stay based on how they can pay for it. We offer a payment technology that not only costs far less than the margin charged by OTAs, but also delivers a competitive edge with a technology they don’t yet have.
Now is the time to get on board and implement a payment solution that works for you—the owner, the operator, the one welcoming the guest.
We will be attending NoVacancy Hotel + Accommodation Industry Expo next week. Reach out if you are ready to own your customer.
