Quality Insite

Edition 1 out now. #agedcare #sales #additionalservices #ACCPANC24 #government #australiangovernment #health #hospitals

Join Brad Sandilands as he discusses the changes to maximum allowable room pricing without approval, going from $550k to $750 on January 1st 2025. What should providers be doing now? 🙋♂️ 'Providers need to ensure any lift is in line with their 5-year strategic plan and validated by their current data. Doing a market assessment is crucial to ensuring they can fully benefit from this opportunity. The market will always dictate the outcome in the end.' Brad Sandilands #leadership #sales #agedcare #pricing #price #industry #health #nursing

INSITE Chat - Studio 1 episode 1. 🍵 Join Lisa Goff and Brad Sandilands as they discuss the National ACCPA conference. Particular points of interest were topics not brought up during the conference such as, 🙃 Additional Services #️⃣ RAD changes *It is acknowledged that these aren't set in stone yet and the discussion in the video is around what could have been discussed in relation to the above. Lisa and Brad also discussed topics of interest to them, M&A across the Aged Care sector Bed Blocker Fish Bowl discussion Finally, Lisa and Brad discuss what is next for Quality INSITE. #Agedcare #ACCPANC24 #Sales #qualityinsite #leadership #HR

Why would learning styles be important to understand in Aged Care admissions and sales? Firstly its about connection and understanding. No-one shops for Aged Care more than 2/3 times tops. On the surface its a complicated and convoluted industry and all seems too hard for some without help. Understanding how people learn is one part of the consultation puzzle. So what do we need to know? There are universally 4 types that most people fit into. 👁️ Visual 👂 Auditory 📖 Read/Write 🖐 Kinesthetic In a 1 hour, sometimes less, consultation will you be able to assess and determine learning styles and engage immediately. Probably not. There are clues for most styles but the real advantage in understanding learning styles is in your preparation. What is important to know?. 1. Visual Learners Enhanced Communication: Use visuals like brochures, videos, and infographics to help clients better understand offerings, making complex information more digestible. Increased Engagement: Visual aids can captivate visual learners, helping them retain more information and fostering trust in the salesperson’s message. Improved Clarity: Visual tools reduce misunderstandings by illustrating key points about care options, facility features, and services clearly. 2. Auditory Learners Effective Information Delivery: Salespeople can focus on clear, conversational explanations, engaging auditory learners through verbal details. Encourages Dialogue: Auditory learners may respond well to a Q&A format, enabling salespeople to address concerns and build rapport. Memorable Communication: Auditory presentations, like recorded tours or narrated video walkthroughs, enhance retention of information for these clients. 3. Reading/Writing Learners Detailed Documentation: Providing written materials or website links lets these clients explore details at their own pace, fostering confidence. Follow-Up Opportunities: Email summaries or written FAQs allow salespeople to maintain ongoing engagement and clarify any residual questions. Supports Independent Research: Written information encourages reading/writing learners to review information independently, giving them a sense of control. 4. Kinesthetic Learners Hands-On Experience: Offering facility tours or interactive sessions (like sample activities) helps kinesthetic learners understand the environment firsthand. Tactile Engagement: Allowing prospective residents to experience physical elements, like sample rooms or dining areas, can make services more relatable. Increased Confidence: Kinesthetic learners benefit from a tangible connection to the space, boosting their comfort and trust in choosing the facility. Understanding these styles helps aged care salespeople adapt to clients' preferences, improving communication and increasing satisfaction. We cover this topic and many more in our admissions and sales training for Aged Care. #agedcare #learning #qualityinsite #sales #training #leadership

Sales training need not be boring or directed to hard sales tactics. Doing admissions right in Residential Aged Care or intake of a client for Home Care is all about how you connect with your prospective client. Our sales training methodology is to inform of the facts and apply them proactively through highlighting key soft skill development. Some have learnt to do this naturally and others need the practise. What is evident across all admissions teams and Case managers is when the facts/details aren't understood, and the message is lost its the potential resident/client that is impacted the hardest. This online course is an introduction to admissions to aged care. We will 'light touch' some of the soft skill development we would do over the course of a day face to face session. What you can also expect is to have the entry facts or fees and charges explained in a way that you can then inform the client with confidence. How do we know this works? We have trained well over 2000 people in this methodology and get regular feedback that the delegate believes its the best training on the market for Aged Care. Arcare Aged Care BlueCare Karen Olney SummitCare OneCare Limited Peter Williams Daniel Aitchison Palm Lake Care Bupa Philip Mackney Regis Aged Care Geraldine Beagan Dianna Austin Opal Healthcare Infinite Aged Care Kim Hunt Mater Health Services (NORTH QLD) Queensland Health Sarah Napier Fiona Trad Churches of Christ in Queensland TriCare Retirement Living & Residential Aged Care Francis McQuillan Bolton Clarke Respect IRT Group Benn Hopgood #sales #training #agedcare #customerservice #admissions #health #nursing #onlinetraining

Day one at #ACCPANC24 Lisa Goff and I met some wonderful people and reconnected with old friends. From what we saw and heard our services including, 😀 mystery shopping 😃 sales training 😀 digital agency and marketing assessments. 😁 sales entry journey development. are pivotal moving into 2025. #agedcare #sales #customerservice

Digital marketing is costly when not done correctly. Aged Care is a market that requires knowledge of the primary and secondary consumer as well as viable demographic information. Who has it in one stop shop - Quality INSITE : Digital INSITE 15 plus years combined in the industry, targeting consumers for aged care entry and clients for Home Care. The big end of town digital marketers struggle with the target consumer and don't really understand the differences in care options. We do, we deal with the client base every day. Email us today for an obligation free chat. Sales@qualityinsite.com #sales #marketing #digitalmarketing #agedcare