Satellite Office

Just wrapped up a few exciting days at Shoptalk, and we've gained some serious insights! We've asked our VP North America and Europe, 🧭 Jenny McAlmond, to share her key takeaways from the event — and it's clear: there's a real opportunity for US retail businesses to unlock significant growth by offshoring to the Philippines 👇 𝗧𝗼𝗽 𝗼𝗳𝗳𝘀𝗵𝗼𝗿𝗲 𝘁𝗮𝗹𝗲𝗻𝘁 𝗶𝘀 𝘁𝗵𝗲 𝗸𝗲𝘆 𝘁𝗼 𝘀𝗰𝗮𝗹𝗶𝗻𝗴 𝗳𝗮𝘀𝘁𝗲𝗿 The talent pool in the Philippines is vast and highly skilled, making it the ideal solution for roles that can be done remotely. Whether you need to fill specialised positions or add extra support to existing teams, offshoring gives you the flexibility to scale quickly. The best part? You're able to tap into top-tier talent while keeping operational costs low, maximising both growth and profitability. It's a smart, efficient way to expand without sacrificing the quality of your team's output. 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗲𝗮𝘀𝘆 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 Achieving smooth collaboration across borders is simpler than you think—especially when you've got the right partner guiding the way. Teams in the Philippines work effortlessly with North American counterparts, thanks to shared values and strong business practices. With the right offshoring partner, you'll find that communication flows easily, productivity soars and global teams work together as though they're in the same office. It's all about building a cohesive, results-driven team without the hurdles you might expect. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗼𝗳𝗳𝘀𝗵𝗼𝗿𝗶𝗻𝗴 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗹𝗮𝘀𝘁𝗶𝗻𝗴 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘃𝗮𝗹𝘂𝗲 Offshoring isn't just about finding a cheaper workforce; it's about building a strong, strategic partnership that drives long-term success. By starting small — say, with one or two full-time employees— you can test the waters, refine your processes, and build a foundation for growth. With the right partner by your side, you can unlock the full potential of your offshore team and see tangible business results. As your offshore team becomes an extension of your organisation, the impact will ripple through the entire business, from improved productivity to enhanced operational efficiency. Curious about how offshoring could work for you and your business? Head to the comments for the link to book a chat 💬 #Offshoring #PhilippinesTalent #GlobalTeams #RetailTransformation #SatelliteOffice

🎁Last Chance to win a $1000 AMEX gift card🎁 Today is the final day of ShopTalk, and it's also your last chance to enter our exciting giveaway at Booth E20! Come by and try your luck, and while you're there, find out how offshoring can help take your retail business to the next level. Don't miss out — it's a DOUBLE WIN waiting for you today! #ShopTalkFall #SatelliteOffice #Offshoring #Retail

👏 Incredible insights from Shoptalk Fall in Chicago Day #2, shared by our US VP, 🧭 Jenny McAlmond!   Jenny dives into key takeaways from an inspiring all-women panel discussion on delivering best-in-class post-purchase experiences.   What stood out?   The crucial balance between automation and human connection in customer service.   While AI can enhance efficiency, nothing replaces the value of personal interactions in building trust and exceeding customer expectations.   Check out Jenny’s reflections on how brands can truly “show up” for their customers, with customer obsession at the heart of delivering exceptional service experiences.   #ShoptalkFall #SatelliteOffice #Offshoring #CustomerExperience

🔥 What’s Hot at Shoptalk Fall 2024? Here’s what our leadership team is buzzing about 🔥   Day #1 and #2 at Shoptalk Chicago have been filled with incredible conversations and eye-opening insights across the retail space.   Here’s what’s stood out to our team so far 👇   𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻 & 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝗿𝗲 𝗳𝗿𝗼𝗻𝘁 𝗮𝗻𝗱 𝗰𝗲𝗻𝘁𝗲𝗿 Our CEO, Michael McRitchie, has been struck by how much digitisation and AI are driving retail innovation. From logistics to payments, retailers are laser-focused on personalising the customer journey, whether online or in-store. It’s all about leveraging tech to deliver an exceptional experience.   𝗧𝗵𝗲 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀 𝗶𝘀 𝘀𝘁𝗶𝗹𝗹 𝗮𝗻 𝘂𝗻𝘁𝗮𝗽𝗽𝗲𝗱 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 Our COO, Jeff Blake, highlighted how many retailers are still unaware of the talent and staffing potential in the Philippines. With an incredibly skilled workforce and endless offshoring opportunities, the time to act is now. The window to leverage this massive potential for expansion and operational efficiency won’t stay open forever, and retailers who move quickly will gain a significant advantage.   𝗢𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝗶𝘀 𝗲𝘃𝗼𝗹𝘃𝗶𝗻𝗴 While many retailers are focused on transitioning from physical stores to online, Leap is shaking things up. As Joshua Walther, our CGO, shared, Leap is helping e-commerce businesses move offline into brick-and-mortar with a turnkey solution — kind of like a Shopify for in-store. A smart move, especially with 90% of retail transactions still happening in physical stores!   𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝘁𝗵𝗿𝗶𝘃𝗲𝘀 𝗼𝗻 𝘁𝗵𝗲 𝗽𝗼𝘄𝗲𝗿 𝗼𝗳 𝗵𝘂𝗺𝗮𝗻 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻 Our VP for North America, 🧭 Jenny McAlmond, shared insights from an all-women panel on the importance of balancing AI with human connection in post-purchase experiences. As much as automation and AI help streamline operations, nothing replaces the value of real, human interactions in building trust with customers.   As we dive deeper into the remaining days, we’re excited to keep exploring the trends that are shaping the future of retail.   Stay tuned for more updates from the floor!   PS: It might look like they’re just having fun (because they are!!!), but they’re really working hard too 🕺💃 So if you have any questions about offshoring, don't forget to stop by Booth E20, and they’ll be happy to chat with you!   #Shoptalk2024 #RetailInnovation #CustomerExperience #AI #Offshoring #SatelliteOffice

🎉 We're honored to be in the running for Industry Partner of the Year at The POPs, powered by NORA! 🎉 In 2021, we proudly took home Best BPO Provider for Retailers in Australia. This year, we need YOUR support to win another prestigious NORA Award. 🌟 Vote for Satellite Office here: https://hubs.la/Q02TW2JD0 Thank you for being part of our journey! Let's make this year another one for the books! 🙌 #NORAwards #ThePOPs #Offshoring #SatelliteOffice

🤩 Day 1 at ShopTalk was a BLAST! 🤩 Our team was excited to welcome you to Booth E20! It's not over yet, you can still meet the Satellite Office team and discover how offshoring can drive innovation and help you scale your retail business to new heights. Curious about how it can fuel your growth? Stop by and let’s chat! P.S. Think you can guess how many jelly beans are in the jar? You’ll get a shot at winning a $1,000 gift card if you’re right… Good luck! 🍀 #ShopTalkFall #Offshoring #Retail #SatelliteOffice

📅 Are you gearing up for ShopTalk? The countdown is on for one of the most anticipated retail events in the US, and we’re thrilled to be part of it! Our Satellite Office team is ready to meet 3,000+ retail decision-makers and dive into conversations about how offshoring can help you scale faster and more efficiently. Swing by Booth E20 to chat about the future of your business and explore tailored solutions that can fuel your growth. P.S. What are you most excited about at ShopTalk this year? Let us know in the comments! #ShopTalkFall #SatelliteOffice #Offshoring

This one thing is crucial when offshoring 👇 If you're aiming for excellence, you MUST ensure smooth operations. Need advice? Don’t miss the chance to meet our COO, Jeff Blake, at Shoptalk Fall in Chicago from October 16-18. With over 20 years of experience managing offshore operations in the Philippines, Jeff has empowered hundreds of retail clients to streamline their processes and optimise their offshoring strategies. As a global leader in the BPO industry, Jeff ensures businesses get the most out of their offshore teams, enhancing efficiency, service quality, and cost-effectiveness. Join Jeff, along with Jenny, Josh, and Michael, at Booth E20. We’re excited to explore how we can help your business excel through top-tier offshoring solutions. #ShoptalkFall #Retail #RetailInnovation #Offshoring #SatelliteOffice

Are you headed to #ShoptalkFall in Chicago? Our Founder and CEO, Michael McRitchie, will be there and is excited to connect with you! With over 20 years of retail experience, including his leadership as CEO of DealsDirect, Michael offers unparalleled insights into achieving business growth through offshoring. As the driving force behind Satellite Office, Michael is passionate about solving talent challenges and building strong partnerships. He’s keen to share strategies that have helped numerous businesses scale effectively and drive success in the retail sector. Don’t miss the chance to meet Michael at Booth E20 — he’s looking forward to discussing how your business can benefit from innovative offshoring solutions. #ShoptalkFall #Retail #RetailInnovation #Offshoring #SatelliteOffice

Heads up, Shoptalk Fall attendees! If you want to explore how offshoring can drive growth and scale your retail business, make sure to connect with our Chief Growth Officer, Josh Walther, in Chicago from October 16-18. Josh specialises in helping companies unlock new revenue streams, enhance customer experiences, and scale efficiently through smart offshoring strategies. Whether you’re looking to boost sales, optimise operations, or drive customer success, Josh has the insights to take your business to the next level. Stop by Booth E20 for a conversation—and, yes, we’ve got fun activities and prizes waiting for you, too! #ShoptalkFall #Retail #RetailInnovation #Offshoring #SatelliteOffice