Service Stream

We proudly share that the Parkside Drive Reserve project was recognised as a Finalist last Friday night at the annual Australian Water Association NSW Heads of Water Awards, in the category of Infrastructure Project Innovation (Metro).   Service Stream was engaged to undertake the works at Parkside Drive Reserve, located in Kogorah NSW, on behalf of Sydney Water and the Georges River Council. This project formed part of Sydney Water’s Waterway Health Improvement Program, which aims to enhance the health of key waterways across Sydney, including the Parramatta, Georges, and Cooks Rivers.   Under the Waterway Health Improvement Program, this project took on an innovative collaborative approach to design, construct and maintain a vegetated stormwater system in a concerted effort to better manage water quality across Sydney.   The Parkside Drive Reserve project transformed an underutilised area into a social and environmental asset for our client and the local community. Key benefits and outcomes from this project included:   ✔ Construction of a 990m² stormwater treatment system for an 8.1-hectare urban catchment, featuring two bioretention basins to remove 400 kg of nitrogen and phosphorus annually, ✔ Installation of three Gross Pollutant Traps, capturing over 2,000 kg of pollutants yearly, ✔ Planting 19,000 native plants and building 400 metres of new pathways for better community access, and ✔ Adding seating, nature play, and interpretive signage to engage the public.   Additionally, these works will reduce the Urban Heat Island effect by 5°C on hot days. A comprehensive Monitoring and Evaluation Framework ensures the long-term success of the project, assessing water quality, biodiversity, and community impact. Great outcomes and well-deserved recognition for all involved in this transformative project.   #KeepingCommunitiesConnected #watermanagement #environment #sustainability #NSWHeadsofWaterAwards Michael McNamara Zakaria Bernard

Last week, we proudly launched our Apprenticeship Academy, an industry-first initiative designed to cultivate a strong, sustainable workforce for the future. We welcomed 25 eager apprentices to Melbourne for two days of learning, where they connected with executives, senior leaders, and apprentice alumni. Through information sessions, they gained valuable insights into our operations and career pathways, reinforcing our commitment to their development and long-term success in the industry. The program also focused on key development areas—safety, problem-solving, and communication, ensuring our apprentices have the skills to thrive in their roles and contribute to our organisation's success. “By investing in our apprentices and tackling critical skill shortages, we’re building the talent and capabilities needed for the future. Rather than just responding to industry challenges, we’re taking a proactive approach, aligning workforce skills with evolving business demands to drive growth and success for both our people and the industry,” said Abby M., Organisational Development Consultant for Service Stream. This is just the beginning, and we’re excited to see where this journey takes them! #KeepingCommunitiesConnected #Apprenticeship #FutureWorkforce #CareerDevelopment

We’re proud to announce that Service Stream has successfully achieved ISO/IEC 27001:2022 accreditation through SAI Global, a significant milestone in our commitment to information security excellence! ISO 27001 is the international gold standard for Information Security Management Systems (ISMS), ensuring that our data security practices meet the highest global benchmarks. “Achieving this accreditation underscores our unwavering commitment to protecting sensitive information. By maintaining confidentiality, integrity, and availability, we ensure that our security framework evolves to stay ahead of emerging threats. This milestone is not just an achievement but a reminder that we must continuously improve, adapt, and strengthen our security practices every day to meet new challenges, uphold regulatory requirements, and maintain the trust of our customers,” said Douglas Young, CIO for Service Stream.   This achievement reflects the hard work, dedication, and collaboration of our teams who have ensured that our information security practices align with the latest ISO 27001:2022 standards.   A huge thank you to everyone involved in this journey!   #KeepingCommunitiesConnected #ISO27001 #InformationSecurity #Cybersecurity #SAIGlobal 

As many Australians continue to experience significant pressure on their household budgets and food insecurity increases, our Group Business Information Services (GBIS) team came together to participate in the Food Relief Volunteering Program with Meals with Impact.   Meals with Impact is a work-integrated social enterprise (WISE) that employs women from migrant and refugee backgrounds to co-design and produce culturally appropriate meals tailored for food relief and to the wider community.   Eighteen (18) volunteers from our GBIS team got to work chopping, dicing and slicing to help prepare and then pack 233 meals into sealed containers ready for food relief. All prepared meals are donated and distributed to local charities and organisations in need via Bright Sparqe.   The team enjoyed working together in the relaxed and positive environment, learning new skills and enthusiastically supporting those in our community most at risk of food insecurity.   One volunteer, Diana Espejo, Service Stream’s Senior IT Risk Analyst shares her experience of the day.   “Volunteering with Meals with Impact is such a humbling experience. It’s grounding in a sense that a simple act, like chopping vegetables, (and) packing food, could go a long way. The fact that this is for a cause takes the whole experience to another level. I’ve never imagined myself cutting that many onions ever in my life – I think I’ve cried happy tears! Would love to do this again next time,” says Diana. Meals with Impact also operates the Docklands Hub café, where members of the community can pick up a responsibly sourced coffee, and try out various “homemade” hot meals, salads, sandwiches and more. You can learn more at www.mealswithimpact.com.au   #KeepingCommunitiesConnected #Volunteering #SocialResponsibility #FoodInsecurity Sabrina Murray Douglas Young Shane Jones Amith Chinivara Dinakar Damon Mills Monisha Shankar Dylan Hansen Max Wang Chris Tragas Ali Crilly Sonia Filipovski Sriram Venkataraman William Do Sarita T. Farzan Bilimoria Ramkumar Govindaraj Priya Thamilmani

In line with this year’s International Women's Day 2025’s Day theme, "Accelerate Action," we are proud to celebrate the incredible women who lead, mentor, and inspire change every day at Service Stream through our 5th annual International Women’s Day Awards. With 114 nominations this year, it's clear that our people are passionate about recognising the achievements of their female colleagues. Now, let’s celebrate our winners: Community Engagement Award: Holly Carruthers (Utilities Division) Holly’s mentorship in the Humans of Purpose program empowers women and non-binary individuals affected by domestic violence, helping them rebuild confidence and careers. Women’s Ambassador Award: Ange Cowie (Telco Division) Ange is a tireless advocate for women in HSE, mentoring and championing career growth for female colleagues. Workplace Leadership Award – Recognising outstanding leadership across our states: Romi Massih (QLD, Transport Division) – Inspires confidence, mentors colleagues, and fosters an inclusive workplace culture. Manijeh Kumsuz (NSW, ConnectSydney, Transport Division) – Mentors graduate engineers and leads impactful infrastructure projects. Samantha Clifton (SA, Telco Division) – Creates an empowering environment, supporting team development. Priya Thamilmani (VIC, GBIS Division) – Leads the largest GBIS team with agility, inclusivity, and a focus on professional growth. Trudy Lober (VIC, Utilities Division) – Champions collaboration, workplace culture, and meaningful team connections. Thank you to our award hosts, Jennifer O'Donnell and Vivienne Pizzi for a fantastic job, and a huge congratulations and thank you to all the winners, nominees, and the Service Stream Women’s Network for driving meaningful change. Let's continue to advocate, mentor, and take action so we can  foster an environment of excellence and inclusion. #KeepingCommunitiesConnected #InternationalWomensDay #AccelerateAction #IWD2025 #WomenInLeadership #InclusionMatters

Service Stream is proud to announce that we have secured a significant long-term agreement (5 year initial term with 2+1 year extensions at nbn’s election) with nbn® Australia Co. (nbn), worth approximately $1.9 billion over the initial 5-year term, to deliver network assurance, service activation, and maintenance across Victoria, South Australia, Western Australia, and the Northern Territory.    The new Field Module strengthens our long-standing partnership with nbn and will succeed the existing Unified Field Operations Agreement for Services and Networks that is currently being delivered by Service Stream until September 2025.   Managing Director, Leigh Mackender said, "it is with great pleasure that the business confirms the award of this significant agreement, reinforcing Service Stream as one of nbn’s long-term strategic partners of operations and maintenance services.   We are delighted that nbn has shown confidence in Service Stream’s expertise, capability, and commitment to partner together and collectively deliver improved operational outcomes and enhanced end-customer experience into the future.   We look forward to continuing to provide vital support to nbn and their customers for many years to come.”   A huge thank you to our dedicated team and partners who make this possible.   #KeepingCommunitiesConnected #Partnership #NetworkExcellence #Teamwork

This month we had the privilege of attending the Australian Gas Infrastructure Group (AGIG) 2024 Chairman's HSE Awards in Melbourne, an event dedicated to recognising individuals and teams who go above and beyond in safety, environmental responsibility, and service excellence.   We are incredibly proud to share that Service Stream had multiple nominations across various categories, with four outstanding winners from our Utilities team:   - Nunzio Mantini – Recognised for Safety Excellence. - Stewart Gundy - First Aid Response Team – A huge congratulations to James Pearton, Dean Dyson, Denio Cervetti, and Cameron MacPhie, whose quick thinking and decisive action in a medical emergency not only earned recognition from AGIG but also Ambulance Victoria. Their commitment to safety truly saved a life. - Michael Lewis – Recognised for proactive safety leadership   Additionally, Certloc (DBYD Australia) acknowledged AGIG and its service providers for leading the way in asset location certification, an area where the industry is making significant strides in preventing asset strikes. This award was proudly accepted by Troy Kooloos, Head of Gas Operations (VIC).   Looking ahead, Service Stream, in collaboration with Multinet, is targeting 100% DBYD certification compliance by 2025. This commitment is further supported by a robust training and mentoring program, ensuring our teams are skilled, confident, and aligned with BYDA VOC standards to enhance safety across all operations.   "This initiative truly empowers our field crews and contractors to better manage underground assets, keeping themselves and the communities, we serve safe. We’re excited to build on this momentum with an innovative safe digging program, reinforcing Service Stream’s safety values of Walk, Talk, Lead, Care," said Troy Kooloos. Congratulations to all our winners and nominees! Your dedication to safety, environmental stewardship, and service excellence sets a high standard for our industry.   #KeepingCommunitiesConnected #SafetyFirst #ServiceExcellence

Last week we held a town hall event to update potential talent on the recruitment and selection process for our new long-term contract with Urban Utilities in Queensland.   Over 80 people turned up for the meet and greet held at the Broncos Leagues Club in Red Hill, Queensland, supported by members of Service Stream and the Urban Utilities team.   Service Stream Program Director, Clayton Kerr, emphasised the importance of bringing people together to provide an update on mobilisation, particularly around the recruitment process. The gathering was not just about processes, it was an opportunity to showcase our values and culture to potential new team members.   “This is a significant contract with a large number of roles needing to be filled, so it was important to come together in person, share the update and answer any questions people may have,” says Clayton.   “It was excellent to see so many experienced and interested people attend the event, and it was a pleasure to host the event in partnership with our client Urban Utilities.”   Urban Utilities General Manager of Maintenance Services Vanessa Thompson agrees the event was highly valuable. “It was great to see the enthusiasm and interest of those who came along to the Townhall. There were lots of great conversations around the room, and the passion for the water industry and delivering great outcomes for our communities was evident,” says Vanessa.   Following this successful event, the team are committed to keeping interested parties updated on the mobilisation progress and look forward to hosting similar events soon.   👉 You can view all available roles on the contract here https://lnkd.in/g5VgD2Fu   📧 If you would like to get in touch with one of our team members working on this contract, please email mecs@servicestream.com.au   ICYMI: Service Stream announced in December 2024, that our Utilities team had secured a strategic, long-term contract with Urban Utilities to provide maintenance services across their water and wastewater network in South East Queensland. Starting 1st July 2025, it will be our job to deliver the Mechanical, Electrical and Control Systems Infrastructure Maintenance Services for more than 2 million of their assets across South East Queensland. The contract will run. for up to 10 years (5+5 years) is valued at up to $50 million per annum.   #KeepingCommunitiesConnected #Water #Wastewater #WorkwithUs   David Zropf Adrian Arndt Dennis Trovas Ben Travers Craig Harris Shane Grenfell Robert Holmes David Parfitt Mayantha Nakandala Darryn Reece Peter Denk Melanie Maskell Edward Wilson Jayde Woods Scott Ireland Trish Dunmill Emma Blanch

We are pleased to announce our financial results for the half-year ended 31 December 2024 have been released today highlighting continued growth and positive results across all key metrics. A big thank you to everyone who has played a part in our success so far this year, and for your ongoing commitment to building on our progress and continuing to deliver for our clients, their customers, and our broader community. Visit our Investor Hub for more information https://lnkd.in/gNbSkvWH #KeepingCommunitiesConnected #FY25HalfYearResults #Growth

Making a difference can be as easy as where you choose to grab your morning coffee, or where you fuel up at lunch!   Annalise Skliros, Aimee Derbyshire, Héctor González and James Smith 🌈 from our head office located in Docklands, Melbourne, ventured out to lunch at Meals with Impact this week and simultaneously supported employment opportunities for migrant and refugee women.   Meals with Impact is a work-integrated social enterprise (WISE) that employs women from migrant and refugee backgrounds to co-design and produce culturally appropriate meals tailored for food relief and to the wider community.   Participants are provided above-award paid employment combined with on-the-job training in the Meals with Impact cafe, food relief services and catering business. They also receive support to transition to and thrive in mainstream employment.   The heart of the social enterprise is their Docklands Hub cafe, where members of the community can pick up a responsibly sourced coffee, and try out various “homemade” hot meals, salads, sandwiches and more.   You can learn more about Meals with Impact at www.mealswithimpact.com.au   It’s truly inspiring and makes you wonder...how can you better use your lunch break to make a difference?   #KeepingCommunitiesConnected #Makingadifference #CALDsupport