Via Technology

Service business with complex sales and onboarding process? Listen up!! 👂 📣 There is no sales strategy or marketing gimmick that gives better results than good old quality service, delivered with empathy and emotional awareness towards your customers 👌 Let's have a chat about the secret tool we use to develop those skills, not only with sales and onboarding teams, but across the entire organisation 🤯

Would you gift a car to someone without a driving licence? 💥 🚗 💨 So why are so many organisations ready to spend the big bucks for sophisticated tech and software but dread the idea of investing in appropriate training for their people? Here is a collection of the classic excuses: - The "hamster wheel" excuse: Don't have time, there is too much work to do! ⏱ - The "bare minimum has been achieved" excuse: The standard training provided by the vendor has been completed; there is no need to train for the unique scenarios we face in our business ✅ - The "black box" excuse: There is no point in training the team in X; only Janet knows how X works 🤷♀️

"The greatest fear, is fear of the unknown." - H.P.Lovecraft - The spooky author knew something about what happens in a person's mind when facing uncertain scenarios 🧠 The brain makes up stories to fill in the gaps in knowledge, and because we are cautious creatures, those stories are never happy, but filled with monsters 🧟♂️ When a new initiative is introduced in your organisation, it's important to be aware of how the news is received by your people, and actively control the narratives that will inevitably develop 📣

A quick decision is an impulsive decision 👶 Let the Ego take the backseat when it comes to complex decisions. Don't try to be a hero ⚔ Take the time to analyse the situation and consult your people, your advisors, your experts... 👩🔬 You need perspective to see the full picture, and even then, there will be unknowns 🤷♂️ Especially when implementing software or technology that affects multiple roles and departments, make sure you have the conversations that will help you make confident decisions while promoting ownership and accountability for the outcomes across departments. To the summit of perspective 🏔 💻 viatechnology.com.au

What to tech, and what to human... This is by far our favourite topic 💕 This week, we look at it from the perspective of systemising teams ⚙ to increase performance 🏋♂️ by enhancing (not replacing) human talent 🎨 This is achieved through the right level of synergy between your people and your tech & systems ⚖ Here are some of the ingredients needed: - Trust (in your systems) - Confidence (in your platforms) - Competency (in your skills) - Agency (for your teams) Now, let's get cooking 👩🍳 🥣 To the summit of business synergy 🏔 💻 viatechnology.com.au

🎶 Smooth operator... 🎶 🎶 Smooooth... operatooor... 🎶 This song was stuck in our heads as we were putting together this article. Today we explore simple and actionable tips and tricks on how to keep performing in difficult times 🌊 ⛵ Some will require you to take a step back, look at the big picture, and explore how to re-align intentions and operations internally ➡ Uncertainty creates confusion and doubts; sometimes, what's needed are not big, loud decisions but simple, clear directions 👉 🎯 Be the north star ⭐ your team needs to remember what your business is all about ✨

"Plan thoroughly, but don’t become rigid" 📎 We took away a few lessons from the recent Olympic Games 🏋♂️ Especially about planning and managing complex projects with endless moving parts, unpredictable variables and tight deadlines 🎲 Valentina makes a good point on what mindset is necessary to deal with everything life throws our way 🤺 For more golden nuggets and strategies you can implement immediately, find the full article here: https://lnkd.in/geguVZug

Systemise like an athlete 🥇 This week we are dropping some golden nuggets following the conclusion of the Olympic Games 🏃♂️ Let's look back and learn a few lessons from some seriously-high-achievers 🎯 Implement them straight away and make a positive difference!

What happens when you help your team work smarter, not harder? 🧠💪 Let's find out why streamlining operations by systemising your business is the secret to long-term well-being and success 🧘♀️💰 You better be ready to shift gears, shift culture and shift perspectives 😮

Is your business stuck in the past? 🕰️ Before you answer, see if you are guilty of those 5 outdated practices that are slowly but surely killing businesses 🔪😱 Ready to bring your business into the future? Don't get left behind! 🏃♂️💨