Voice of the Patient

This month, we marked World Patient Safety Day on September 17. Every week, we have been highlighting insights and findings around patient safety, experience and wellbeing from the Voice of the Patient. So, what’s the key to better patient wellbeing and safety? Voice of the Patient continually finds that underpinning the excellent work of many private hospitals in Australia is their ability to communicate and engage proactively with patients. Discussing patient needs, making sure they feel heard and cared for, and addressing their pain in a timely manner, are what differentiate the best hospitals in the country. This is especially true if we look at key diagnosis groups, such as knee and hip surgeries – both of which are important elective procedures largely funded and delivered by Australia’s leading private healthcare sector. By surveying patients and understanding their experiences and perspectives on outcomes, we can collectively work to improve patient safety, wellbeing and experiences across the board. Head over to Voice of the Patient to learn more about how AHSA is supporting our world class private healthcare sector to deliver the best care possible. #WorldPatientSafetyDay #PrivateHealthcare #AHSA #PatientSafety

Today marks #WorldPatientSafetyDay. The World Health Organization Global Patient Safety Action Plan stresses the importance of patient-reported experience and outcome measures in understanding why safety incidents occur and devising solutions to prevent them. Voice of the Patient provides an important development resource in Australian healthcare by engaging patients across the country about their experience of care and elevating patient perspectives in healthcare. We’ve surveyed tens of thousands of patients every year and have been able to identify and share examples of optimal patient experiences of care. Through Voice of the Patient we know that patients have an important voice in contributing to better safety and outcomes in healthcare. Head over to Voice of the Patient to learn more about how AHSA is supporting our world class private healthcare system to deliver the best care possible. #WorldPatientSafetyDay2024 #PrivateHealthcare #AHSA #PatientSafety

World Patient Safety Day falls on September 17, and to mark this important day of awareness, we’re highlighting insights and findings from the Voice of the Patient this month. One of the best ways to ensure all Australians access safe healthcare includes helping patients understand their health journey and reducing unknowns or misconceptions. Patient safety is essential in all settings and levels of healthcare provision and is impacted by multiple interrelated factors. One of those is patient comorbidities. Through Voice of the Patient, we can identify that patients with multiple chronic conditions are more likely to report adverse experiences during their hospital stay. But Voice of the Patient also indicates that the best performing private hospitals are more engaged with these patients and more effective in supporting them through their care journey. By measuring what matters most to patients and understanding their experiences, and perspectives on outcomes, we can collectively work to improve patient safety and wellbeing across the board. Head over to the Voice of the Patient to learn more about how AHSA is supporting our world class private healthcare sector to deliver the best care possible. #WorldPatientSafetyDay #PrivateHealthcare #AHSA #PatientSafety

World Patient Safety Day falls on September 17, and to mark this important day of awareness, we’re highlighting insights and findings from the Voice of the Patient this month. Australia operates one of the world’s best and most revered health systems. Our healthcare professionals are of the highest calibre, our private hospitals are top notch, and our outcomes are world leading. We know that by measuring our performance, things get better. The Voice of the Patient enables Australia’s already high performing private hospitals to continue to improve by providing feedback from the patient. To date, we found that 96% of patients in private hospitals report a good to very good overall experience. Improving healthcare experiences and outcomes is important and not solely the responsibility of the providers. We can all play a role. By surveying patients and understanding their experiences and perspectives on outcomes, we can collectively work to improve patient safety, wellbeing and experiences across the board. Head over to the Voice of the Patient to learn more about how AHSA is supporting our world class private healthcare sector to deliver the best care possible. #WorldPatientSafetyDay #PrivateHealthcare #AHSA #PatientSafety

Following the recent partnership between ICHOM and Voice of the Patient, Jennifer Bright, President of ICHOM, commented: “We are excited by this new partnership with Voice of the Patient, an initiative that brings patient lived expertise to the heart of clinical and payment decision making in healthcare. We are pleased to work with organizations that align with our mission to drive improvements in health globally, driven by a standardized measurement of outcomes that are important to the people receiving care. Voice of the Patient is inspiring change by clinicians and payers and, importantly, is poised to bring the power of patient data back to the most important beneficiary: the patients themselves. We look forward to charting this future state with Voice of the Patient.” This collaboration will significantly influence service provision, standards, and patient experiences at both local and global levels. Find out more here: https://bit.ly/3QHXezR To learn more about our Partner Program, visit our website here: https://lnkd.in/e54tpyJ4 #ICHOM #VoiceofthePatient #AHSA #valuebasedhealthcare #VBHC