Winn Connections Group

Winn Connections Group is looking forward to inviting our #CXOConnections to join us for last last event in #HongKong alongside our partners #ServiceNow & #Genesys as we explore 💡 "Enhancing Customer Service Excellence: Unifying Service Channels for Exceptional Experiences" As customer service leaders, we know that today’s customers expect consistent and personalized experiences across all engagement channels. At the same time, service teams need a unified, efficient platform to manage and fulfill these growing demands. During this exclusive roundtable discussion we will showcase how Genesys & ServiceNow can help your organization achieve this balance. Key insights 🟣 Experience the Unified Genesys + ServiceNow Solution Learn how this AI-powered, turnkey solution seamlessly connects customer service and employee workflows, eliminating inefficiencies and empowering your teams to resolve complex customer needs with greater speed and accuracy. See how the unified platform consolidates Contact Center as a Service (CCaaS) and beyond, giving your agents a single, intelligent workspace to manage all interaction with live demo.    🟣 Real-World Success Stories Hear from industry leaders like Siemens Healthineers and Meijer, who have transformed their customer service operations by leveraging the Genesys + ServiceNow integration. Discover how these organizations boosted productivity, increased customer loyalty, and achieved operational excellence by unifying their service platforms.   🟣 Exclusive Roundtable Discussions Engage with experts and peers during our roundtable discussions, where you’ll gain exclusive insights into how AI-driven workflows and seamless orchestration can revolutionize customer service experiences and deliver tangible business outcomes. If you would like to hear more about this session, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #CX #AI #DigitalTransformation

⚠ Dealing with a cybersecurity breach is never easy, and now it’s your turn… Winn Connections Group is looking forward to inviting our #CIOConnections & #CISOConnections in #Sydney to join this exclusive ransomware challenge powered by our partner Commvault. Imagine your company has just experienced an attack, and now you are faced with a ransomware challenge that you need to steer the course on to the path of recovery.   Join us for an interactive session to explore the strategies you and your peers will employ and the important decisions you need to make when faced with this predicament under time pressure. 🔹How confident are you in your company’s disaster recovery plan? 🔹Can it protect your company’s data, your customer and employee private data? 🔹Can you get your systems up and running? 🔹What risk does your organisation face? You’ll be guided through your decision journey by Commvault Security experts and make the ultimate decision to pay or not pay the ransom.    Session insights -   💡Explore what challenges and critical decisions need to be made in the face of a cyber-attack 💡Learn from, and share with your peers in this short interactive session 💡Gain insights and recommendations on building and strengthening your organisation’s disaster recovery plan This ransomware challenge will be followed by a fantastic opportunity to network with peers and dabble in whisky blending to create your very own personalised whisky, a masterclass hosted by the wonderful team at Archie Rose Distilling Co. If you would like to hear more about this session, or Commvault, please reach out to: connect@winnconnectionsgroup.com  #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #CyberSecurity #CyberAttack

"CPS230 & Your Minimal Viable Company Strategy" Winn Connections Group is looking forward to welcoming our #CIOConnections & #CISOConnections to join us for the exclusive roundtable event series powered by our partner Rubrik. Final stop #Melbourne ✈️ Join us for an insightful roundtable, where FSI technology leaders explore the regulatory focus on cyber and operational resilience, and the need for a Minimal Viable Company Strategy. The conversation will focus on how financial institutions can adapt to regulatory changes while streamlining operations to enhance data protection, ensure compliance, and build customer trust. Key Insights & takeaways 💡 ➡️ Understanding CPS230: An overview of CPS230 and its significance for financial institutions, focusing on compliance requirements, risk management and what we should expect moving forward based on global standards being set in the US and UK. ➡️Minimal Viable Company (MVC): Defining the concept of MVC and how technology leaders can work with the business to define and operationalise this strategy. ➡️Best Practices: Sharing case studies and best practices from early adopters who have successfully operationalised their MVC strategy. ➡️Technology and Innovation: Exploring the role of technology in achieving compliance and operational efficiency, including data management, cybersecurity, and cloud solutions. ➡️Future Trends: Discussing potential future regulatory developments and how financial services organisations can prepare to stay ahead in a rapidly evolving landscape. ➡️Regulatory Insight: Gain a deep understanding of CPS230, its requirements, and the potential risks associated with non-compliance. ➡️Strategic Framework: Learn how to develop and operationalise a minimal viable company strategy that aligns with CPS230 while optimising operational effectiveness. ➡️Innovative Solutions: Discover technological solutions that can streamline compliance processes and enhance data security. ➡️Networking Opportunities: Connect with peers and industry leaders to share insights, challenges, and collaborative strategies. ➡️Actionable Strategies: Walk away with actionable recommendations and a roadmap for implementing a robust MVC strategy within your organisation. This roundtable promises to be a valuable opportunity for financial services IT leaders looking to navigate the complexities of CPS230 while driving innovation and simplification in their operations. If you would like to hear more about this session, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #CPS230 #CyberSecurity #OperationalResilience #Compliance #DataProtection

💡"Navigating the NOW and FUTURE of CX” Winn Connections Group is looking forward to inviting our connections in both #Melbourne & #Sydney to join this exclusive cocktail event series powered by our partners LivePerson & Tech Mahindra. Enterprises today face an onslaught of challenges compelling them to adopt a proactive approach to meet their business objectives and the rising demands of their customers. The need for digitalisation and automation is on the rise and only those who evolve will stay in the race. Navixus™, Tech Mahindra BPS’ business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate, and accelerate their customer journeys like never before 💫 During this exclusive event, discover how Gen AI is reshaping the future of customer experiences. Connect with industry leaders as we explore innovation success stories and how to unlock new value in your customer experience strategy. If you would like to hear more about this session, LivePerson or Tech Mahindra, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #CX #GenAI #Automation #DigitalTransformation

"CPS230 & Your Minimal Viable Company Strategy" Winn Connections Group is looking forward to welcoming our #CIOConnections & #CISOConnections to join us for the exclusive roundtable event series powered by our partner Rubrik. First stop #Sydney ✈️ Join us for an insightful roundtable, where FSI technology leaders explore the regulatory focus on cyber and operational resilience, and the need for a Minimal Viable Company Strategy. The conversation will focus on how financial institutions can adapt to regulatory changes while streamlining operations to enhance data protection, ensure compliance, and build customer trust. Key Insights & takeaways 💡 ➡️ Understanding CPS230: An overview of CPS230 and its significance for financial institutions, focusing on compliance requirements, risk management and what we should expect moving forward based on global standards being set in the US and UK. ➡️Minimal Viable Company (MVC): Defining the concept of MVC and how technology leaders can work with the business to define and operationalise this strategy. ➡️Best Practices: Sharing case studies and best practices from early adopters who have successfully operationalised their MVC strategy. ➡️Technology and Innovation: Exploring the role of technology in achieving compliance and operational efficiency, including data management, cybersecurity, and cloud solutions. ➡️Future Trends: Discussing potential future regulatory developments and how financial services organisations can prepare to stay ahead in a rapidly evolving landscape. ➡️Regulatory Insight: Gain a deep understanding of CPS230, its requirements, and the potential risks associated with non-compliance. ➡️Strategic Framework: Learn how to develop and operationalise a minimal viable company strategy that aligns with CPS230 while optimising operational effectiveness. ➡️Innovative Solutions: Discover technological solutions that can streamline compliance processes and enhance data security. ➡️Networking Opportunities: Connect with peers and industry leaders to share insights, challenges, and collaborative strategies. ➡️Actionable Strategies: Walk away with actionable recommendations and a roadmap for implementing a robust MVC strategy within your organisation. This roundtable promises to be a valuable opportunity for financial services IT leaders looking to navigate the complexities of CPS230 while driving innovation and simplification in their operations. If you would like to hear more about this session, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #CPS230 #CyberSecurity #OperationalResilience #Compliance #DataProtection

It was an absolute pleasure to be in #Brisbane yesterday alongside our partner Constant Contact for this exclusive roundtable event as we explored - "The Future of Franchise Marketing in Australia" The Australian franchise industry in 2024 faces several challenges, including market saturation in key sectors, increasing operational costs, and changing consumer behaviour. Additionally, heightened competition has put pressure on franchises, contributing to a decline in growth for some sectors. Despite these challenges, there are many growth opportunities for franchises willing to innovate and adopt new marketing strategies and technology. Over lunch, we a special guest presentation from global franchise leader Elaine Jobson, CEO/MD of Jetts Australia as she shared her valuable insights and experiences from her journey 💡 Session highlights - 🔹Successes & Learnings from Franchise Peers 🔹 Best Practices and Data Insights for Marketing Excellence in the Franchise Model 🔹Embracing Technology Where it Matters Most 🔹Franchise Marketing Strategies for Growth 🔹Empowering Franchisees for Local Marketing 🔹Building and protecting a national or global franchise brand Thank you to the team at Constant Contact 🧡💙 for partnering with us on this event Renée Chaplin, Rachel Taylor, Samantha Whitmore, Chanel Silao Thank you to guest speaker Elaine Jobson for sharing your incredible journey and insights 💡 Thank you to Madonna King for moderating this session 🎤 BIG thanks to all our connections who were able to #JoinTheConversation 💜 If you would like to hear more about this session, or Constant Contact, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #Franchise #Technology #MarketingStrategy

Final stop ✈ #Sydney Winn Connections Group is looking forward to this exclusive roundtable event series powered by our partner Pegasystems Join us for this exclusive conversation with Pega’s Chief Product Officer, Kerim Akgonul, as we facilitate an open discussion around the most pressing challenges and opportunities in Digital Transformation for the Enterprise. As organisations aim to stay competitive, our discussion will explore how to modernise legacy systems while adopting next-generation technologies. Together, we’ll delve into evolving Legacy Transformation strategies, sharing insights on how businesses can not only survive but thrive in today’s increasingly digital landscape. We’ll also examine the role of Generative AI in transforming both customer and employee experiences. During the session, exchange ideas with your peers and snr thought leaders on how AI is enabling enterprises to automate, personalise, and innovate at unprecedented levels—building enterprise-ready applications faster and more accurately, with improved adaptability. A significant part of the conversation will focus on the importance of long-term stability and security, powered by Pega Cloud. Kerim will share Pega’s perspective, and we’ll collectively explore how to ensure robust infrastructure, regulatory compliance, and scalability, allowing enterprises to innovate without compromising on security. This interactive session invites snr thought leaders from various industries to collaborate on: 🔹Practical strategies to modernise legacy systems & adopt cutting-edge technologies. 🔹Insights on using AI to automate, personalise & accelerate innovation. 🔹Key steps to ensure secure, scalable infrastructure for long-term success. 🔹Peer level insights to fast-track digital transformation. If you would like to hear more about this session, or to find out if we are hosting in your city, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #DigitalTransformation #Cloud #Technology #AI #Automation

What’s driving the growth of fast-growing tech companies? 🤔 Scaling at speed requires more than a great product — it demands a robust strategy, operational agility, & the right tools. We are heading to #Malaysia next week & looking forward to inviting our #CIOConnections & #CXOConnections to join this exclusive session powered by our partner Lark -- 💡"INSIGHTS & BYTES: Unlocking Growth Strategies to Scale your Tech Business" During the session - 🔹Uncover the operational principles behind ByteDance’s rise as the world’s most valuable unicorn; see how these principles can be applied to your own organization. 🔹Discover the power of collaboration tools in driving productivity, innovation, & alignment across teams to supercharge growth. 🔹Hear from key speaker Wai Hong Fong, Co-Founder of StoreHub, as he shares his candid insights on the viral debate: “Founder Mode vs Manager Mode” and why this shift matters for scaling businesses. Discover his authentic experience scaling his business, raising US$13.5 million in a pre-Series B fundraising round led by 500 Global. Don't let scale be an enemy to your growth ⚠️ If you would like to hear more about this session, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #DigitalTransformation #Technology #Automation #Transformation #Growth #Scale

⚠️ Are you prepared for a cyber attack? Imagine... It's a normal workday and the computers at your global offices stop working as applications & systems running on your network shut down. Employees’ pass-cards stop working, the phones are down, the lights go out, and operations grind to a halt.   Experience a cyber-attack along with an intimate group of your peers. Winn Connections Group is looking forward to inviting our #CISOConnection in #Malaysia to join this exclusive ransomware workshop powered by our partner Commvault. During the session, you will be assigned a role on the leadership team of a pseudo company working through the critical hours of a ransomware negotiation. You’ll be faced with challenges & important decision points as you participate in a “choose your own adventure,” action packed agenda that has a crafted story pulled directly from today’s news headlines of known network breaches that have hit some of the biggest companies globally this past year. • How confident are you in your company’s disaster recovery plan? • Can it protect your company’s data, your customer and employee private data? • Can you get your systems up and running? • What risk does your organisation face? If you would like to hear more about this session, or #Commvualt, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #CyberSecurity #CyberAttack

Winn Connections Group is looking forward to continuing this exclusive roundtable event series powered by our partner Pegasystems Next stop ✈ #Melbourne Join us for this exclusive conversation with Pega’s Chief Product Officer, Kerim Akgonul, as we facilitate an open discussion around the most pressing challenges and opportunities in Digital Transformation for the Enterprise. As organisations aim to stay competitive, our discussion will explore how to modernise legacy systems while adopting next-generation technologies. Together, we’ll delve into evolving Legacy Transformation strategies, sharing insights on how businesses can not only survive but thrive in today’s increasingly digital landscape. We’ll also examine the role of Generative AI in transforming both customer and employee experiences. During the session, exchange ideas with your peers and snr thought leaders on how AI is enabling enterprises to automate, personalise, and innovate at unprecedented levels—building enterprise-ready applications faster and more accurately, with improved adaptability. A significant part of the conversation will focus on the importance of long-term stability and security, powered by Pega Cloud. Kerim will share Pega’s perspective, and we’ll collectively explore how to ensure robust infrastructure, regulatory compliance, and scalability, allowing enterprises to innovate without compromising on security. This interactive session invites snr thought leaders from various industries to collaborate on: 🔹Practical strategies to modernise legacy systems & adopt cutting-edge technologies. 🔹Insights on using AI to automate, personalise & accelerate innovation. 🔹Key steps to ensure secure, scalable infrastructure for long-term success. 🔹Peer level insights to fast-track digital transformation. If you would like to hear more about this session, or to find out if we are hosting in your city, please reach out to: connect@winnconnectionsgroup.com #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #DigitalTransformation #Cloud #Technology #AI #Automation