At Audio T we respect the privacy of visitors both in store and on our website. This policy is concerned with how we collect information, what we do with it, and what controls you have over your personal information.
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1. Our contact details
Name: Audio T (UK) Ltd
Address: 65 Park Street, Bristol, BS1 5PB
Phone Number: 0117 926 4975
E-mail: info@audio-t.co.uk
Our data controller is: Tony Revelle
This Privacy Policy was last updated on 26th September, 2024
2. The type of personal information we collect We currently collect and process the following information:
- Your full name
- Your address
- Your contact telephone number
- Your email address
3. How we get your personal information and why we collect it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To set up an Audio T (UK) Ltd account
- To make a transaction
- To have the goods you purchased delivered
- To subscribe to our newsletter
When you visit our website, we collect your Internet Protocol (IP) address and cookie identifiers. This allows us to use services such Google Analytics to track website usage, which helps us improve our website. This information is anonymous and cannot be used to track individuals.
For more information on the cookies, we use please view our Cookie Policy. This will also tell you how you can disable them and remove them from your computer.
4. We use the information that you have given us in order to carry out the following tasks and functions:
- To administer your Audio T (UK) Ltd account
- To register you as a new customer
- To identify you as an existing customer
- To process your transactions
- To manage your payments and credits
- To collect and recover money owed to us
- To deliver your goods
- To administer and protect our website
- To use data analytics that improve our website and our marketing services
- To notify you of promotions and services offered by Audio T (UK) Ltd
5. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent to our services at any time. You can do this by changing the privacy settings in your Audio T account profile, or by contacting us either:
- In writing: Tony Revelle, Data Controller, Audio T (UK) Ltd, 65 Park Street, Bristol, BS1 5PB
- By email: info@audio-t.co.uk
- By telephone: 01865 759020
(b) We have a contractual obligation. For example, you enter into a contract with Audio T (UK) when you purchase goods from us and therefore it is necessary for us to process your information in order that we can successfully carry out that contract.
(c) We have a legal obligation. This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
(d) We have a legitimate interest. By this we mean the interest of conducting and managing our business to provide you with the best customer service, advice on the products you want to buy, and the most secure experience when buying them. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Please refer to our contact details at the top of this policy if you wish to contact us.
6. Sharing your information with other organisations
We do not share your information with any other organisations or individuals unless we are obliged to by law, for example: for purposes of national security, taxation, and criminal investigations.
We will never sell or rent your personal information to other organisations.
7. How we store your personal information
Your information is securely stored with Audio T (UK) Ltd and accessed only by those personnel who are authorised to handle your data. All sensitive data on our website is encrypted. This includes the personal information we collected from you or which you gave us as detailed under section 2 of this privacy policy. You can check the security of your connection by clicking on the padlock icon in the URL entry/search bar of your browser.
Our website is hosted on servers based in the UK and whilst neither we nor they can ensure that any website is 100% safe from all cyber threats, regular checks are carried out to ensure its ongoing security.
We need to keep the personal information we collect from you so that we can fulfil the purposes for which we collect it. We also need to ensure that we keep it for the purposes of satisfying any accounting, legal or reporting requirements. This is likely to be for a period of seven years but may be longer.
Once we no longer need it, we will dispose of this information by shredding any hard copies and permanently deleting your information from our digital drives.
8. Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- You are not required to pay any charge for exercising your rights. If you make a request, we will respond to you within one month of receiving your request.
Please contact us at info@audio-t.co.uk or call us on 01865 759020 if you wish to make a request.
9. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Audio T (UK) Ltd, 19 Old High Street, Headington, Oxford OX3 9HS.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk