Campfire AI

Alison and Ivan spoke at the Telenet AI and Genesys Cloud event in Belgium, and what a great experience! Met some incredible people who are all passionate about making customer care more powerful through AI. The technology is moving fast, and so should we—there’s so much potential to create experiences that are better, smarter, and more efficient than ever. Big thanks to the Telenet team, especially Rik and Pascal, for organizing and bringing together this community.

🔥 Alexis Safarikas had a great opportunity to discuss how A.I. can help consumers – and users in general – get more out of their relationship with businesses. He took a closer look at customer care, often a challenge to navigate... 🫠 The article is in French, but quite sure you'll find a tool to translate it! 😉 Thanks 🙏 Elise Hallet for the interview.

🚀 Announcing the Best Bots of Belgium 2024! 🚀 After the success of our 2022 and 2023 editions, we’re excited to kick off the third edition of Best Bots of Belgium (BBB)! 🏆 There are plenty of amazing bots out there automating interactions—from customer service to sales automation. We're currently setting up the list of Belgian bots to analyse for 2024. 🔍 Know a bot that should be reviewed? Tag a company who's bot should be in the running! We'll make sure it's part of the list. Looking forward to audit bots and crown the top Belgian bots! 🇧🇪 #BBB2024 #ConversationalAI #BotsOfBelgium

LLMs (Generative AI) models are people pleasers💥 They are great technologies, but for a company or a public institution like the European Parliament, using them can be tricky🧐 Alexis sometimes refers to these models as "people pleasers", meaning they could "hallucinate" 😶🌫️ and provide incorrect information based on the user’s question. We still rely on plenty of traditional AI, like intent-based models, or a combination of intent-based and LLM models🤖, to provide more accurate and reliable information—especially when the topic is sensitive. 🙏 Thanks to Cronos Europa for allowing us to share this idea during a very interesting panel discussion on the use of AI within European institutions. Want to know more? Check out the full discussion ➡️ bit.ly/47PodAt

🔴 ON AIR – We’re thrilled to announce that Alexis is part of the Talk to Me Better! series from Cronos Europa's launch! With AI and social media reshaping the way we engage with the public, Alexis dives deep into whether these tools are truly strengthening our connection with citizens, or driving us further apart. In Episode 1, Alexis tackles a pressing topic: the role of communities in EU institutions’ communication. 👉 Watch the video here: https://lnkd.in/diRXQntE Join Alexis and co-speakers Marco Di Gregorio & Manon 🍋 Dupont as they explore this important topic. Don’t miss out! #AI #EUCommunication #DigitalEngagement #Communities #TalkToMeBetter #CampfireAI #CronosEuropa

🚀 Thrilled to share Campfire AI has been featured among the 36 key companies in Belgium actively using AI at the core of our business by Trends Canal Z 🙌 Shoutout to Christophe Charlot for the excellent analysis of the Belgian and European AI market and to our fellow innovators in the space! Let’s keep driving the future of AI, together.

Always a pleasure to meet our clients from far-away in real life! This week, we had the honour of welcoming Joël Syasi from Rawbank to Brussels. After working together for years, it feels like we've known each other forever. To many more successful years ahead! PS: shoutout to Camila and Kateryna from Chatlayer by Sinch for stopping by as well!

We're back on TV! 📺 This time, Alexis got the chance to showcase our latest case for Burogest. And discuss how we make sure AI is at the service of humanity and how it can help patients and call center agents alike – in their daily lives. Meet Nora, Belgium's first AI-powered virtual medical assistant. Nora does many things: - setting patient appointments - reviewing or canceling appointments - processing non-medical patient data Most of all, Nora is there to help the contact center team process incoming calls more efficiently. Nora automates repetitive tasks, freeing up medical staff for more crucial, human-centric interactions. A clear win-win. See for yourself what the contact center agents have to say about it (dislaimer: it's in français 👩🎨🥖 ). Special thanks to Laurence, Alison, Sophie, Sergej, Marjorie and Wafaa for making this possible! #ConversationalAI #IAconversationnel #VoiceAI #CallCenter #AIinHealthcare

GPT-4o mini has launched yesterday evening – Open AI's latest GPT model. Here's the breakdown: GPT-4o mini delivers nearly the same level of intelligence as GPT-4o, but in a much smaller, more efficient model. This means: - Cost-Effective: The smaller model size translates to lower operational costs while maintaining performance. - Faster Responses: Latency is significantly reduced due to the smaller model size. - Improved Accuracy: OpenAI claims a 30% reduction in false outputs, which significantly reduces risk. - High Performance: Despite its compact size, GPT-4o mini's performance is comparable to GPT-4o. Overall, this means top-of-class Gen AI just got a lot more accessible and scalable. Combined with improved latency and accuracy, the User Experience of Gen AI applications just got a lot better, while reducing risk. Staying ahead with the latest AI technology is crucial in today’s fast-paced business environment. Want to integrate GPT-4o mini into your business? Contact us to learn how we can help you leverage this cost-efficient model. #GPT4oMini #EnterpriseAI #ConversationalAI

“AI is changing everything, but it's HR that's in for the biggest change.” Alexis at HR Square's HRTech event at Flagey The seminar, coupled with the magazine, focused on the intersection of Tech and HR, emphasizing the importance of keeping the human at the center of high-tech solutions, especially in HR. Since this current wave of AI is very language-heavy, just like HR, the HR field is in for an enormous transformation in the years to come. Leadership will be challenged to adapt fast. With big opportunities come big challenges! Thanks to Margot Wuillaume from eBloom, Stéphanie Reniers 🍀 from Gentis and Frédéric Naedenoen from LENTIC HEC Liège for their insights. And thanks to Fernand Letist for the invitation. #HRTech #TechnologyAndHR #Leadership #FutureOfWork