Our team dove deep into tackling AI hallucinations with Ankur Rastogi, Solutions Architect at OpenAI, sharing expert insights on how to prevent and manage hallucinations in #AI systems. Through practical examples and strategies, we explored how to build guardrails, enhance safety behaviors, and improve user experiences through seamless tool integration. Catch the full recording and learn how to create a more reliable and trustworthy AI agent: https://bit.ly/48duoi5
Ada
Software Development
Toronto, Ontario 36,869 followers
We make customer service extraordinary for everyone.
About us
Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
- Website
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https://www.ada.cx/
External link for Ada
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Toronto, Ontario
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Machine Learning, Customer Happiness, Artificial Intelligence, Customer Support, Chatbots, Virtual Assistants, Customer Experience, ACX, Customer Service, ECommerce, Automation, Conversational AI, Customer Experience, CX, and Brand Interaction
Locations
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Primary
Toronto, Ontario, CA
Employees at Ada
Updates
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We’re excited to announce an exclusive developer meetup with OpenSesame on Tuesday, October 22. This event will feature hands-on demos, where you’ll get the chance to build your own AI Agent, plus in-depth insights from leaders like Gordon Gibson (Ada), Mike G. (Ada), and Devinder K. (TD) on #AI risk mitigation and agentic infrastructure. Spots are limited — request to join now and secure your spot: https://lu.ma/8e60l4t7
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Stay informed, stay ahead, and get inspired. 📩 Packed with cutting-edge insights on #AI trends, #customerservice innovations, and success stories from industry leaders, our latest edition of Inside the Black Box is one you won’t want to miss. Catch up now and see what’s new. https://bit.ly/4dGTxTF
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Are you a Customer Solutions Consultant or Account Executive looking for your next exciting opportunity? At Ada, we’re hiring talented professionals who are passionate about transforming #customerservice through cutting-edge AI technology. If you thrive in fast-paced, #innovative environments and want to make an impact, we want you on our team! https://lnkd.in/eRwVj6wh
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Ada reposted this
Ada is more than a cool name — it's an homage to one of the most influential figures in computing, and the world's first computer programmer, Ada Lovelace. On the second Tuesday of October, the world celebrates her achievement with #AdaLovelaceDay. She theorized that computers can be about more than simply data analysis and calculation — that they could be used as a collaborative tool for society. Today, we're seeing that come to fruition with AI as an extension of human abilities and creativity. Ada Lovelace Day is also about raising awareness around the incredible contributions of women in STEM fields. So many of my colleagues and Ada team members exemplify her incredible legacy. Hats off to Ada and all the amazing women in STEM today!
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Ever wonder how #AI models are trained? Our blog pulls back the curtain to show how Large Language Models (LLMs) are developed, fine-tuned, and deployed for #customerservice. From handling massive datasets to ensuring data privacy and security, we break down the process and show how AI Agents are built to deliver precise, secure, and effective customer support. Check out the full blog to learn more about the tech behind Ada’s AI Agent: https://lnkd.in/ebz4PZwv
How we train large language models for Ada's AI Agent
ada.cx
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📧 Email? The AI Agent has it covered. monday.com took their #customerservice game to the next level by deploying Ada’s AI Agent across channels like chat and email. From reducing manual interventions to resolving complex issues, monday.com saw an impressive leap in operational efficiency. The results? Time savings, higher customer satisfaction, and a seamless experience across the board. Discover how monday.com transformed its support with Ada. Read the full case study: https://lnkd.in/e5Ky5miw
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Let's face it—SaaS customer service can be complicated. Frequent product updates, managing multiple channels, and meeting rising customer expectations can be overwhelming. Scaling support as your user base grows adds even more complexity. But with AI Agents, these challenges become effortless. Join us for an exclusive fireside chat with Richard Pell-Nolan (Chartered FCIPD) from Epos Now to learn how they transitioned from scripted chatbots to smart AI Agents that transformed their support strategy. 🎟️ Register now to secure your seat: https://lnkd.in/exxtmGeK #CustomerSupport #AI #SaaS #CX #Innovation
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Omnichannel support is the future of customer service—and AI is in the driver's seat. Our blog post breaks down the journey from multichannel to #omnichannel, exploring the differences and why true omnichannel strategies are game-changers for both businesses and customers. Discover how AI can create a seamless, personalized experience across all touchpoints, and learn how to implement it to boost efficiency, customer retention, and scalability. Ready to transform your #CX strategy? Read the full blog here: https://lnkd.in/ek8Ky7GY
Multichannel vs omnichannel customer service
ada.cx
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💡 Get the inside scoop on the latest in AI, customer service, and tech trends This issue of #InsidetheBlackBox covers everything you need to know about AI’s impact on customer interactions and workplace efficiency. Here’s what you’ll find inside: 1️⃣ How AI is boosting CSAT scores and transforming customer experiences. 2️⃣ Why 40% of Americans are using AI tools to find greater purpose at work. 3️⃣ What to do when the fear of letting go is sabotaging how you use AI 👇 Ready to learn more? Check out the preview below.
Customers are warming up to AI — are you? ❤️🔥
Ada on LinkedIn