Beloga reposted this
Building a unified search platform for your productivity apps✨ | Founder @ Beloga | Writes about productivity 📈, thought leadership 💡, and entrepreneurship 🌱
I’m excited when things get harder (oh the irony) 🤔 Well most people do get excited when things get easier but not harder and I personally believe in the opposite. This mental framework/shift changed the trajectory of how I see challenges. As we all know that when things get harder, our immediate reaction is to “run away” and fact is many do. However what set the unstoppable from the great is because they know deep down that since less people are willing to go through the hard and if I do, I will learn something either way (win or lose). And this has been the case for Beloga. One clear example is the exceptional customer service we give each individual/user. Our SLAs level are as fast or even faster than most full on B2B companies out there especially when there’s bugs. And the reason why we choose to do this though it’s hard/unlike of many other companies, because we understand the importance of delighting each customer. Each customer means a lot to us more than they think and we know that when we truly build something people want and love, they will continue to carry that chain reaction down (and that’s how human psychology works). A while back, I remember I was out doing grocery shopping with my co-founder Wilson Ler and we received an alert that there was an issue at our platform, we immediately dropped everything and went to the car to fix it first. We could have taken our time but we intentionally choose not to because we know that we are privileged that customers trust us to use our platform and this means making sure the platform is working well for them. This is just one of many instances that we choose the “harder” path but sometimes this is all that makes the difference. 🐳