In-house customer care may feel like simply the right choice for many organizations, but it doesn't come without its pain points. We're exploring the 5 biggest challenges of the in-house contact center. Do any of these sound familiar to you? https://lnkd.in/gUU9-ieF #ContactCenter #CustomerCare
Blue Ocean Contact Centers
Outsourcing and Offshoring Consulting
Halifax, NS 6,028 followers
Affordable, onshore & nearshore, high-touch customized contact center solutions for brands who care deeply about the CX.
About us
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot: *Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) *Onshore support provided by agents across Canada *Nearshore support provided by agents in the Dominican Republic *Founded in 1994 *800+ employees in two centers (both in Canada) *Privately-owned *Offering PCI-compliant solutions *Minimum program size: 20 FTE *Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.
- Website
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http://www.blueocean.ca
External link for Blue Ocean Contact Centers
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 501-1,000 employees
- Headquarters
- Halifax, NS
- Type
- Privately Held
- Founded
- 1994
- Specialties
- Inbound Customer Support, Tech Support, Outsourced Customer Service, Issue Resolution, and Order Management
Locations
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Primary
7051 Bayers Road
Suite 400
Halifax, NS B3L 4V2, CA
Employees at Blue Ocean Contact Centers
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Inger Draeby
Find ways to handle daily life challenges. Coaching conversations with experienced consultant.
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Rose Zwanenburg
Communications Coordinator at Blue Ocean Contact Centers
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Jonathan Ngui
Splunk Business Process Lead Specialist at Blue Ocean Contact Centers
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Jacky Henry
Scheduler/RTA
Updates
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Grab a copy of our custom RFP template for help in your search for a new contact center outsourcer. Download the template here: https://hubs.la/Q02MK8jg0 #CustomerCare #RFP #ContactCenter
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Struggling to get the most out of your contact center RFPs? Use this list of questions to find the best outsourcing partner for your customer care needs: https://lnkd.in/ec2NxFwk #ContactCenter #CallCenterOutsourcing #CustomerService
52 Contact Center RFP Questions to Ask Vendors
https://blueocean.ca
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In-house customer support feels like a natural choice, but is it actually the best choice for your customers? We explore 5 challenges that might be holding you back. From continuity issues to budget constraints, discover why DIY isn't always the answer. Read our latest blog to see how outsourcing could elevate your customer care without losing that personal touch.: https://hubs.la/Q02MK9mJ0 #ContactCenter #CustomerSupport #CustomerCare
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Travelers expect a flawless #CustomerExperience from booking to destination. That's where Blue Ocean shines. Your customers are our customers, and we'll make sure they're never stranded - no matter what that looks like. With decades of experience, award-winning recruiting, and a deep talent pool, we're the trusted outsourced partner to navigate your travel and tourism customer care needs. Get the scoop here: https://hubs.la/Q02MK8j70 #TravelSupport #Tourism #ContactCenter
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Did you know that we're headquartered in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People? The rich history here is just part of what drives us to nurture a deeply diverse and equitable environment of belonging at Blue Ocean. And we know that such a statement is more than just words on a wall. It's real work and commitment. We're proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI) which supports us in our DEI journey. Find out more about our #DEI initiatives here: https://hubs.la/Q02MK4r20
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When it comes to truly embodying your brand, actions speak louder than words. Hear what this VP of Cloud Operations at a world-leading data intelligence company has to say about our commitment to brand adoption. #CustomerService #CustomerExperience #SocialProof
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In today's disruptive landscape, brand loyalty is evolving. Our recent blog explores the three key principles shaping consumer behavior: * Convenience: The rise of e-commerce and home deliveries * Availability: How supply chain issues opened doors to new brands * Value: The growing importance of getting more for your money But remember, customer experience still reigns supreme. Even with these shifts, positive interactions remain crucial for building lasting loyalty. How is your business adapting to these changing principles of brand loyalty? Read our full blog to gain insights and strategies for success in this new era. https://hubs.la/Q02JBMp00 #BrandLoyalty #CustomerExperience #BusinessStrategy
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Elevate your customer care with our Enhanced Program Support services! We offer turn-key solutions that evolve with your business, including: * Change Management Specialists * Project Improvement Specialists * Quality Analysts * Solutions Architects * Privacy & Security Specialists From implementing new technologies to optimizing processes, our experts are ready to take your customer service to the next level. Discover how our à la carte expertise can enhance your program and drive both customer satisfaction and ROI. Learn more about our next-level contact center solutions on our website. How could your business benefit from these enhanced services? https://hubs.la/Q02JBXmH0 #CustomerCare #ContactCenterSolutions #BusinessGrowth
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“Good enough” customer service is no longer passable in the age of CX. Customer expectations are sky-high, which means businesses need to turn every touchpoint into a soaring success. Leave clients over the moon by leveraging these strategies: https://lnkd.in/eqqJQyev #CustomerSupport #CustomerExperience #ContactCenter
Leveraging the Customer Experience as a Differentiator
https://blueocean.ca