ContactPoint 360

🪔 Illuminating CX with Passion and Purpose 🪔 Just like the festival of lights, we believe in illuminating and igniting a spark of brilliance with every customer interaction. ContactPoint 360 wishes you all a very Happy Diwali! #CXOutsourcing #FestivalOfLights #CustomerExperience #Diwali2024

✨ Celebrating Milestones and Achievements at ContactPoint 360! ✨ Today, we honor our incredible team members in the Philippines center who are reaching important milestones with us! 🎉 Your dedication, “On it!” mindset, and daily contributions continue to inspire excellence and drive our mission of outstanding customer experience. Here's to many more milestones and shared successes together! 🌟 A happy team equals happy customers! 🤝 #ContactPoint360 #TeamMilestones

✨ #MeetMeMonday – Today, we introduce you to a powerhouse of empathy and dedication: Andrea Mata at ContactPoint 360 🌟✨ Meet Andrea, one of those rare souls who brings heart and passion to every customer interaction. It’s people like Andrea who fuel our success, not just by doing the work, but by living our values of patience, connection, and empathy every single day. 🌍🤝 In this week’s episode, you’ll see the human behind the hard work. Andrea opens up about: 🌍 Her favorite travel destinations – places that inspire her! 😂 The story behind her signature emoji and why it resonates 🎬 Movie night vs. binge-worthy series – the ultimate unwind 🐾 The animal she’d be if she could – a reflection of her spirit 📺 Netflix or YouTube? Her surprising favorite! Take a moment to tune in, get inspired by Andrea’s journey, and see how her unique energy is lifting our entire team higher! 🎉 Remember, success is about showing up with heart – Andrea shows us what that really means. #ContactPoint360 #MeetMeMonday #PassionInAction

Just like MJ at the hoop, we’re all about delivering game-winning customer experiences. 🏀 At ContactPoint 360, we go the extra mile to ensure every client interaction is a slam dunk! Ready to elevate your CX game? Let’s talk- https://hubs.li/Q02VTVgW0 #CustomerExperience #ContactPoint360

✨ Shine in Mexico ✨ 🔦 Thursday’s Spotlight: Gonzalo Cabrera – Leading with Empathy 🔦 At ContactPoint 360, leadership is more than a title—it’s about creating positive change. This week, we highlight Gonzalo Cabrera Heredia, whose leadership in our Mexico center is making a measurable impact on our culture and operations. Quick insights on Gonzalo: 📊 Leadership Insight: The skills driving his success. 🍽️ Favorite Dish: A taste of his favorite Mexican cuisine. 🏹 Personal Growth: How Gonzalo continually sharpens his approach. Stay tuned every Thursday as we showcase the individuals elevating our team’s performance. #Impact #Mexico

Customer problems, solved. Fast. Efficiently. Humanely. Better care starts with smarter solutions. ContactPoint 360’s AI-driven solutions ensure top-notch CX and build lasting relationships. Let's connect. 🔗 Talk to Sales - https://hubs.li/Q02VthNS0 #AI #DataDriven #CXExcellence

🚀 Manager Takeover 🤝 Customer Service Week Spotlight 🚀 Ever wonder what it takes to keep our customer service running like a well-oiled machine? Look no further! Our incredible managers from the Philippines are taking over, ready to spill the secrets behind their Customer Service Week adventures! Get ready for: 🎉 Hilarious customer moments that will have you laughing out loud 🎯 Behind-the-scenes insights from our seasoned pros 💡 Expert tips on turning even the toughest situations into positive experiences – always with a smile! Interested in how we create outstanding customer experiences like these? Talk to one of our CX experts and discover how ContactPoint360 can help elevate your customer service! https://hubs.li/Q02Vlrg_0 ContactPoint 360 #CustomerServiceExcellence

⭐#MeetMeMonday – Meet Anderson Reyes: The Heart of What Makes ContactPoint 360 Great ⭐ At the core of every great company is its people. Today, we’re excited to introduce you to Anderson Reyes. He’s one of the reasons ContactPoint360 continues to deliver exceptional customer experiences. Anderson’s dedication to building a thriving agent culture is something that resonates deeply with all of us. In this week’s video, Anderson shares: 🎶 The music that sparks his creativity 🌍 The places he dreams of exploring 🎯 The passions that fuel him beyond work 💥 The next big adventure he’s chasing 🔥 The one thing he can’t live without Anderson reminds us all that it’s the people, the passion, and the vision that matters most. Tune in to learn from his journey, and stay inspired by the incredible talent driving ContactPoint360 forward. #ContactPoint360 #MeetMeMonday

🌟 Introducing Thursday’s Brightest: Shine in Mexico! 🌟 We’re thrilled to launch our brand-new Shine in Mexico series, where every Thursday we’ll spotlight one of our amazing team members from Mexico! Kicking off the series is Andre Lara, whose passion and creativity reflect the vibrant culture of our Mexico center. 🇲🇽 At ContactPoint 360, our people are the heart of our innovation and success. In this series, you’ll get a peek into their personal passions and professional ambitions. Here’s what Andre shared with us: 🍽 Best Dish They’ve Tried 🎤 Ideal Celebrity Dinner Companion 🎥 Favorite Movie for Unwinding 🎸 Instrument They Want to Master 🍦 Creative Ice-Cream Flavor Idea Join us every Thursday as we celebrate the unique stories and aspirations of the incredible individuals driving our global impact. 💼✨ #ShineInMexico #TeamContactPoint360

Celebrating 4 Years of Growth in Cebu 🎉 Four years ago, we started in Cebu with just 25 people in a small office. Today, we’ve grown to over 1,200+ team members, serving several key clients and helping drive their success. Cebu has become a critical part of our operations, and the growth of our employees here has been extraordinary. We want to thank our Cebu team for their hard work, focus, and commitment to delivering results. Your dedication has been a key part of this journey. We also want to thank our clients for trusting us. Your partnership has allowed us to innovate and grow, and we look forward to continuing to exceed your expectations. We’re just getting started.🚀 #CustomerFirst #4YearsAndCounting ContactPoint 360