FlexPay

FlexPay and ROI Solutions, a leading provider of purpose-built solutions for nonprofit organizations, have partnered to solve failed payments and involuntary sustainer churn for nonprofit organizations. The partnership is driven by a shared vision to reduce the problem of involuntary sustainer churn caused by false declines. Nonprofit organizations rely on payment authorizations from their sustainers, but face an average 9% decline rate on legitimate recurring payments. ROI Solutions' clients will now be able to use their existing Revolution CRM product to access FlexPay's failed payment recovery platform, which combines AI-powered recovery processes with behavioral science-powered customer engagement programs to deliver the highest declined card payment recovery rate. "Partnering with FlexPay was an obvious choice for us," said Cindy Hickman, Senior Director of Product at ROI Solutions. "By integrating FlexPay into Revolution CRM, we can help nonprofits solve one of the largest sources of sustainer churn they face and deliver increased financial efficiency." Read the full press release for more details. https://prn.to/4dhEuQ8 #nonprofit #churn #involuntarychurn #sustainer #sustainerrelations #sustainerchurn #failedpayment #pressrelease #creditcard

Small businesses are losing potential customers because they lack the convenience #GenZ and #Millennials expect, according to two surveys conducted by GoDaddy. Consumers are looking for convenience and small businesses that don't meet these expectations are likely losing out. The studies showed that 91% of 1,000 U.S. small business respondents feel they offer customers a convenient #online experience. However, only 21% of consumers — and just 19% of Gen Z — feel that's the case. And while small businesses identified Gen Z and Millennials as their top target audiences, their current practices tend to cater more to older generations. But there's still an opportunity for #entrepreneurs to earn #business from younger #consumers. Read our #blog to learn what you can do to keep your Gen Z #subscribers happy. https://bit.ly/4glqxmT #subscription #ecommerce #customerexperiencee #CX #retention

The #payments experience is your subscriber’s overall impression and satisfaction when completing a financial transaction with your business. And while the experience can start out well, it can all fall apart if their transaction fails. 😫 This puts your #subscriber relationship in jeopardy. 😮 Unfortunately, many #subscription companies overlook the payments experience, and don't pay attention to how much it impacts #customersatisfaction and #retention. 😞 This is a big mistake since negative payment experiences can account for up to 50% of total #churn. 😭 So what can retention and #CX leaders do about it? 🤔 Join us on September 26th at 1 PM Eastern when Steve Arentzoff speaks with Kathleen Greenler Sexton of Subscription Insider about the critical importance of a seamless payments experience. 🎯 Learn how addressing payment-related issues can transform customer relationships, reduce churn, lower costs, and increase lifetime value. 💲 Register now! 📣 https://lnkd.in/gcQKSRVJ #subscriptionmodel #b2c #subscriptioninsider #subscriptioneconomy #subscriberretention #subscriptionbusiness #subscription #churn #recurringrevenue #subscriptionservice #streaming #memberships #b2b

SaaStr Annual 2024 is the place to be this week if you're a SaaS business looking to successfully scale faster. With hundreds of #workshops and #networking sessions, this is the Super Bowl of the #SaaS world! FlexPay's Steve Arentzoff will be at the event September 10-12. Reach out to him directly to book your 1:1 discussion and learn how FlexPay's failed payment recovery platform can help your #subscription business reduce involuntary #churn and boost #revenue and #retention. #creditcard #payments #failedpayment #recurringbilling #saastr

Email #marketing is one of the most effective ways to reach potential #subscription customers. But you need to know who, how, and when to engage to turn readers into buyers. Alexander Huzar, Manager, Marketing Operations, is FlexPay's #emailmarketing expert. He will be speaking at Oracle Cloudworld in Las Vegas on September 10th and sharing how to turn this complex exercise into precision targeting for maximum impact. Are you going to be at the event? Make sure to attend Alexander's session called AI for CX—Assemble and Influence Buying Groups for Account-Led Growth and reach out to him directly if you have any questions. https://lnkd.in/d22mQF6U

SaaStr Annual 2024 is the world's top #SaaS event and we will be there! With 3 full days of tactical content, workshops, and networking, this is the place to be for anyone in the SaaS space who wants to #scale faster with less stress and more #success. Steve Arentzoff will be there September 10 - 12 to answer all your questions about #failedpaymentrecovery and show you how FlexPay can reduce your involuntary #churn, increase your #revenue, and improve your #customerretention. Message Steve directly to set up your personal 1:1 meeting. See you at the show! #creditcard #payments #paymentrecovery #involuntarychurn #growth #membership #recurringbilling #subscriptions #software

The #payments experience is your subscriber’s overall impression and satisfaction when completing a financial transaction. It includes all interactions and touchpoints involved in the payments process, from the moment a potential #subscriber decides to purchase, to the transaction's completion, and through recurring transactions. 😍 However, many #subscription companies overlook the payments experience, which significantly impacts #customersatisfaction and #retention. This is a critical gap for retention and #CX leaders to address, as negative payment experiences can account for up to 50% of total #churn. 😔 Join us on September 26th at 1 PM Eastern when Steve Arentzoff speaks with Kathleen Greenler Sexton of Subscription Insider about the critical importance of a seamless payments experience. 🎯 Learn how addressing payment-related issues can transform customer relationships, reduce churn, lower costs, and increase lifetime value. 💲 Register now! 📣 https://lnkd.in/gcQKSRVJ #subscriptionmodel #b2c #subscriptioninsider #subscriptioneconomy #subscriberretention #subscriptionbusiness #LTV #subscription #churn #recurringrevenue #subscriptionservice #streaming #memberships #b2b

Failed payments are a pain for #subscription businesses. You need to get paid! But how you go about this can mean the difference between a customer that churns and one that stays with you for months to come. So what should you do to recover the payment? Many companies begin the #dunning process right away, communicating with the customer to ensure the bill is paid. Dunning usually begins with a reminder to make the payment and progresses to more stern warnings and can ultimately lead to the customer being passed to a collections agency if the payment still hasn’t happened. Doesn’t sound very nice, right? It isn’t. It’s embarrassing and puts customers on the defensive. Many subscription companies don’t know that most failed payments are caused by issues in the #payments system and aren’t the fault of the subscriber. Unfortunately, this lack of understanding means the steps a business takes to get their payment can actually harm their customer relationships and increase #churn. Our guide to subscription #CX explains what you should do instead. Download yours now! https://bit.ly/47c42fR

Your #customerexperience sets your #subscription business apart from the competition and must be nurtured at all times. Especially when a credit card #payment fails. Companies that focus on providing a positive #CX gain a strategic edge that improves customer #retention and profitability. But failed payments still cost your business. Right now, you probably have different departments each trying to solve the problem in their own way. 📌 Your retention marketing team will send emails to customers when a payment fails 📌 Your client success team will repurpose their call center to make recovery calls 📌 Your tech team will look to fix the payment gateway 📌 Your finance team will see it as a collections issue Instead of each department working in a silo, teams need to work together. It all boils down to creating a positive customer experience, and that means your payments experience. Learn how you can make your customer experience the best it can be! https://bit.ly/4cHDsfN

We're #hiring! FlexPay is made up of amazing people who are fun to work with and truly love what they do. 😁 Working at FlexPay means having the opportunity to make a substantial impact on the performance of the company. Check out our open roles and apply today! https://bit.ly/471KWJe