Genesys

Genesys has been named a Leader in the 2024 Gartner®️ Magic Quadrant™️ for CCaaS for the 𝟭𝟬𝗧𝗛 𝗦𝗧𝗥𝗔𝗜𝗚𝗛𝗧 𝗬𝗘𝗔𝗥 – and is positioned highest for execution 💪 “We believe this consistent recognition from Gartner reflects our commitment to enabling diverse organizations to accelerate cloud evolution and drive key outcomes with AI." 💬 Olivier J., Chief Product Officer, Genesys See how Genesys is evaluated as a Leader: https://gsys.cx/4fnW5ap #GartnerMagicQuadrant #CCaaS #CX

We're thrilled to announce—we’ve been chosen by YOU! 🎉 We’ve been named a TrustRadius Buyer’s Choice winner for Best Capabilities, Best Relationships, and Best Value. A huge thank you to all of our amazing customers for sharing your reviews and support! 🙌

Nos llena de orgullo anunciar que Genesys ha sido certificada como un Great Place to Work en México para 2024. 🎉 Este reconocimiento destaca nuestro compromiso con una cultura basada en la inclusión, la empatía y el equilibrio entre vida y trabajo. En Genesys, creemos que el bienestar y la satisfacción de nuestra gente son esenciales para crear experiencias excepcionales para nuestros clientes. 💼 Con más del 90% de nuestros colaboradores afirmando que Genesys es un excelente lugar para trabajar, seguimos construyendo juntos un entorno donde cada persona es valorada y empoderada. ¡Gracias a todo el equipo de Genesys por ser parte de este logro! Descubra todos los detalles de nuestra certificación y lo que hace a Genesys un lugar extraordinario para trabajar aquí: https://bit.ly/3YqHUdS

60% of business owners expect #AI to drive sales growth. 📈 But there NEEDS to be a strategy behind your AI adoption plan, starting with business outcomes. Learn where to start to harness the ultimate AI experiences in #CX: https://gsys.cx/3C0Vey4

🚀 Join the Ultimate Contact Centre Experience Webinar Series! 🚀 Hosted by Leigh Hopwood Chair of the #EuropeanCustomerContactAlliance and CEO of CCMA | Contact Centre Management Association this three-part series in collaboration with BT Business dives deep into creating the best customer and workforce experiences for your contact centre. 🌟 Part 1 - The Happy Customer 📆 5th November Part 2 - The Happy Workforce 📆 3rd December Part 3 - The Building Blocks to Success 📆 14th January 2025 Tune in for thought-provoking debates featuring top industry leaders and learn how to integrate people, operations, and technology seamlessly for optimal results in your contact centre. Don't miss these insightful discussions! 🔗 Register here: https://bit.ly/4fhviMH #ContactCentre #Webinar #CustomerExperience #WorkforceEngagement #Omnichannel #AI

How does your organization stand out in a competitive industry? By providing exceptional CX experiences. Since switching to Genesys Cloud Journey Management, the Arvig team has been able to do exactly that. Pointillist has enabled Arvig to: 📈 Improve CX across the entire organization - not just single channels 📊 Find a smarter way to use its customer interaction data to prioritize where to best focus its resources 🔍 Identify root causes and friction points within their customers’ journeys The results speak for themselves. Read the full story: https://gsys.cx/3BZHHXs

CARLOS WINS IN MEXICO! And P3 for Charles! Another double podium on the back of teamwork and innovation for Scuderia Ferrari. 🇲🇽 #DrivenbyExperiences #MexicoGP📷 #F1

This past week, Genesys Managing Director of Finance Services, David Porter, joined our customer M&T Bank for the launch of their Customer Contact Immersion Center in Buffalo, New York! This new center will provide M&T leaders with direct exposure to customers’ voices and will rapidly deliver insights into their experiences to inform new actions powered by data from the #GenesysCloud platform. We're so honored to be a part of this exciting step for M&T Bank!

Did you see? We’re out with the old, in with the bold! Ready to cheer on Scuderia Ferrari at the #MexicoGP for round 20. 👊 #F1

👏👏👏 Standing ovation for our 2024 #DEI Inspire Award winners! It's more important than ever to recognize those leading the commitment to equitable and inclusive practices, so big congratulations (and thank you) to: Local Hero: Guru Prasadh Jeevan Rao – Sydney- APAC Bridge Builder: Ryan Donoghue – Galway, EMEA Change Maker: Senthil Kumar Narayanasamy, PMP – India, APAC Exec in Inclusive Leadership: Holli Bingham – Utah, NA These One Genesys employees demonstrate exceptional commitment to #DiversityEquityandInclusion and exemplify our values each and every day.