Intouch Insight

🎣 Cast Your Line and Reel in Responses: 6 Survey Distribution Methods to Boost Engagement 🎣 You've designed the perfect survey, but now what? The key to unlocking valuable insights is in how you distribute it. Here are 6 effective survey distribution methods to maximize your response rates: 1️⃣ Email Surveys: Easy to monitor and pre-recruit participants. 2️⃣ Social Media Platforms: Reach a wide audience and promote via posts or ads. 3️⃣ SMS Surveys: High open rates and immediate feedback for short surveys. 4️⃣ Website Surveys: Embed surveys directly on your site to engage visitors. 5️⃣ QR Codes: Convenient access via smart devices on various materials. 6️⃣ Traditional Methods: In-person interviews, phone surveys, and direct mail for personal touch. With IntouchSurvey®, you can distribute across multiple platforms and track performance in real-time. Curious to see which method works best for you? Read more and get started with an effective distribution plan today! 🔗 https://hubs.ly/Q02Wd4nz0 #SurveyTools #SurveyDistribution #CustomerFeedback #CX #BoostResponseRates

🌟 Weekly Roundup: Key Trends & Insights 🌟 Kickstarting the week with the latest trends and news shaping our industry! Here’s what to keep on your radar: Trend: 7-Eleven plans to open 500 food-focused stores by 2027, reflecting the growing demand for fresh options in convenience retail: https://hubs.ly/Q02W37cr0 News Article: Intouch Insight was featured in QSR Magazine, exploring how restaurants are solving order pickup challenges with technology solutions: https://hubs.ly/Q02W38JK0 Bonus: Our team enjoyed some delicious Crumbl Cookies in the office last week! 🍪 Stay informed and ahead of the curve! Let us know your thoughts or questions in the comments below. 👇

🚨 The holiday shopping season is fast approaching—are your strategies ready? With 60% of consumers starting their holiday shopping months in advance, it’s important to be prepared alongside major players like Amazon, Walmart, and Target. As we gear up for the season, understanding what drives consumer decisions is key. Here are the top factors influencing where shoppers choose to spend: 📦 Free Delivery – 82% 💸 Sales on Items – 80% 🔄 Return Policy – 53% How are you aligning your strategy with these expectations to make the most of the holiday rush? 👉 For more insights, download our latest infographic on holiday shopping trends and get ready for a successful season! https://hubs.ly/Q02VGXls0 #HolidayTrends #RetailStrategy #ConsumerInsights #Ecommerce #BlackFriday #CyberMonday #Amazon #Walmart #Target

🌐 The future of drive-thrus isn’t just fast—it’s intelligent. As AI revolutionizes the quick-service restaurant (QSR) industry, drive-thru operations are evolving at an unprecedented pace. In this year’s Annual Drive-Thru Study, we explored how AI is transforming customer experiences, from seamless order accuracy to personalized interactions that boost both efficiency and satisfaction. Brands like Taco Bell and Wendy’s are setting the stage for a new era of AI-driven drive-thru innovation—one where: 📊 95% order accuracy with Voice AI ⏱️ 29 seconds faster service times with AI systems 🔄 61% of customers who’ve tried AI reported a positive experience But with only 4% of drive-thru orders currently using AI-powered systems, we’re still in the early stages of this tech-driven transformation. The question isn’t whether AI will redefine the drive-thru experience—it’s how quickly the rest of the industry will adapt. Are you ready for the AI-powered future of QSRs? Download our 2024 Drive-Thru Study and read the full blog to uncover how top brands are leveraging AI to lead in customer experience, boost revenue, and set a new benchmark for success. 👉 Read the blog: https://hubs.ly/Q02VyL080 👉 Download the Drive-Thru Study: https://hubs.ly/Q02RDr7m0

When it comes to pizza, consumer preferences can vary widely, but understanding these trends is key to staying ahead in the industry. What’s your go-to method for getting pizza? 🍕 Your insights will help shed light on evolving consumer habits and preferences. 👉 Want to dig into more data? Download our latest third-party delivery report for deeper insights: https://hubs.ly/Q02QgQb20. Stay tuned for more findings!

🚗 Exploring the Possible Impact of AI on Drive-Thru Experiences 🤖 In our latest Annual Drive-Thru Study, we introduced an element to investigate how Voice-AI technology affects order-taking. Here are some key insights: 👉 While only 4% of orders involved the use of Voice-AI technology, in the 58 orders where mystery shoppers reported interacting with it, we saw a faster total time by 29 seconds compared to the overall average total time of 5 minutes 29 seconds. As the industry is still in the early stages of testing Voice-AI technology, its adoption remains limited. That said, the data gives us a glimpse of where this technology could lead the industry, though it doesn't offer a definitive measure of performance just yet. So, what's next? The potential for AI to enhance drive-thru operations is just beginning. Brands that start integrating this technology today may find a competitive edge in the future. Is your brand ready to explore the role of AI in transforming the drive-thru experience? 🚀 👉 Download the full report to dive deeper into the findings and insights: https://hubs.ly/Q02RDr7m0 #AI #DriveThru #CX #QSR #CustomerExperience #Innovation #FutureTech

🚗 What drives a great QSR experience? Delivering an exceptional customer experience requires attention to every detail. Our latest Drive-Thru Study reveals key trends across the top brands: ⏱️ Speed: The average total time has improved from 6:13 to 5:29, with service time dropping to 4:05—QSRs are getting faster! ✅ Accuracy: Despite improvements, 1 in 10 orders is still inaccurate—accuracy remains a challenge. 🍔 Quality: Food quality matters! Chick-fil-A Restaurants and Raising Cane's Chicken Fingers scored 99% for taste, showing speed shouldn’t come at the cost of flavor. 😊 Service: Friendliness leads to satisfaction— Chick-fil-A Restaurants tops the charts with a 95% friendliness score and 94% overall satisfaction. Which factor do you think matters most in CX? Cast your vote in the poll below!👇

Why Order Accuracy in Food Delivery Matters More Than Ever 🚚 As third-party delivery continues to grow, order accuracy has emerged as a critical factor influencing consumer choice. In a recent survey of 1,483 North American consumers, order accuracy ranked as the top priority when selecting a fast-food restaurant. With that in mind, our latest Third-Party Delivery Study delves deep into this key metric, shedding light on the current landscape of food delivery. While many elements of order accuracy fall outside the control of delivery partners, we felt it important to maintain a focus on this metric because it directly impacts the consumer’s experience. For the study, our mystery shoppers were asked if their orders were filled correctly, including any special requests or customizations. Key Takeaways: 🍣 Asian cuisine led the pack with a perfect 100% accuracy, while 🍗 chicken orders saw the most variability, scoring 79%. Other categories like pizza, burgers, and sandwiches fell in between, demonstrating the differences in how well orders were fulfilled across food types. ⏰ Timing also plays a role. Our findings show that restaurants were most accurate during: Breakfast: 94% accuracy Dinner: 91% accuracy However, there was a notable dip in order accuracy during the late afternoon (87%) and late night (86%). So, why does this matter? Order accuracy directly affects customer satisfaction, especially for categories like chicken and pizza, where mistakes are more common. Ensuring accuracy at peak times is key for operators looking to stay competitive in the fast-paced delivery market. At Intouch Insight, our Third-Party Delivery Study equips restaurant and convenience store operators with data on how delivery services are performing. With insights into speed, accuracy, and overall satisfaction, we identify where opportunities lie for operational improvement. As delivery continues to be a key channel for restaurants, ensuring that your accuracy rates meet customer expectations is crucial to staying competitive in this evolving market. 👉 Download the full report to gain access to all the insights: https://hubs.ly/Q02QgQb20

According to our 2024 Drive-Thru Study, orders involving Voice AI technology shaved 29 seconds off total service time, compared to the average of 5 minutes and 29 seconds. 🚀 As more brands adopt AI, the potential for faster, more efficient service is undeniable. As highlighted in this week’s coverage from QSR Magazine, one standout example is Bojangles' Restaurants, Inc. The brand has been rapidly expanding its voice AI assistant, Bo-Linda, which not only manages orders but also helps reduce customer confusion and anxiety by promptly greeting guests—resulting in smoother, more accurate orders. As Bojangles’ CIO Richard Del Valle noted, "This technology takes pressure off staff, letting them focus on speed, accuracy, and delivering a warm, friendly experience at the window." As AI technology continues to evolve, its role in transforming customer interactions, enhancing team efficiency, and improving overall satisfaction will only grow. From The Wendy's Company and Taco Bell to White Castle, major players in the quick-service space are embracing AI to deliver consistent, reliable service—and this could be just the beginning of a wider industry shift. To explore how AI is reshaping drive-thrus, check out Sam Danley's insightful article in QSR for more details. You can also dive deeper into our full 2024 Drive-Thru Study for more insights: 📄 QSR article: https://hubs.ly/Q02THG040 📊 2024 Drive-Thru Study: https://hubs.ly/Q02RDr7m0 #DriveThru #VoiceAI #CustomerExperience #QSR #RestaurantTech #CXInnovation #DriveThruStudy

🍁 Happy Canadian Thanksgiving! 🍁 At Intouch Insight, we’re grateful for the opportunity to help businesses create better customer experiences every day. Wishing you all a season of gratitude and growth!