Messagepoint

A poll from a recent MBA webinar revealed that when it comes to borrower communications, the biggest challenge is how long it takes to create and update communications. So what's a mortgage servicer to do? A good starting point is to examine key areas of their communications operations that create the biggest areas of wasted time, excessive cost, and inefficiency. https://ow.ly/bmSG50U8gSt #mortgageservicing #operationalsilos #contentmanagement #contenthub Mortgage Bankers Association

Did you know that less than of 50% of adults in the U.S. are above a sixth-grade reading level? In customer communications, this becomes particularly critical when ensuring your communications are understood. Using plain language makes this feasible. And the bonus -- AI can also help. https://lnkd.in/gAiE2_Mz #plainlanguage #GenAI #SaaS

Mortgage servicers typically take 6-8 WEEKS to update borrower communications. 😳 Why? Because the process of creating, updating, and approving these communications before getting them into production relies on Word, Email, and legacy customer communication platforms. There's a more efficient way to do this: https://ow.ly/SMln50U3EMQ #mortgageservicing #modernization #SaaS

“18-hour workdays.” “I had to cancel my vacation.” “10,000+ hours proofing documents” Burnout is an unfortunate and unnecessary reality for many Medicare Advantage teams working to prepare plan documents for AEP. Watch the on-demand Webinar from The Healthcare Innovation Company (thINc) to learn about how automation and AI can streamline processes to relieve the pressure on your team. https://lnkd.in/g59vVSm6 #MedicareAdvantage #MedicareAEP #ANOC #EOC #SB #compliance #GenAI

DOCUMENT Strategy Media's fall issue is out. “Prompt paralysis” underscores the need for more structured and guided prompting. Translation accuracy is one example that illustrates the need for meticulously structured prompts in delivering precise and context-aware interactions. Great read Atif Khan! #GenAI #customercommunications

🔑 The key to mastering generative AI is prompt engineering! Crafting clear, specific prompts guides AI to deliver high-quality, relevant outputs, especially in customer communications. Early efforts reveal challenges, so refining how we ask is crucial for success. Let's make every interaction count! #AI #PromptEngineering #TechTips #CCM https://ow.ly/tmMn50TUKsb

🌍 In the U.S., 67.8M people speak languages other than English at home. Catering to language preferences can boost business! But translation can be costly & complex.💰 AI tools like DeepL & Google Translate offer hope, yet many hesitate to dive in without experience. Let's bridge the gap! #LanguageAccess #BusinessGrowth #CCM #AITranslation https://ow.ly/3TSG50TUJXK

AEP season is here! For many Medicare Advantage Organizations, preparing the marketing materials was the hard part. Incorporating changes in CMS’s regulatory models into their own marketing documents is not only a time-consuming exercise but also one that requires accuracy and precision. Learn how MCS Puerto Rico was able to tackle their mandated documents with ease and control. https://lnkd.in/gTG4iXCS #MedicareAEP #MedicareAdvantage #ANOC #EOC #SB #compliance #SaaS

Prompt engineering can be both an art and a science. If prompts are too detailed, they might become too complicated, but asking the model to assume a particular role or perspective can be effective in shaping a response. What this could look like: ➡️ “As an insurance underwriter, rewrite this policy in plain language without losing meaning.” ➡️ “Rewrite this newsletter on the latest market trends for investors between the ages of 18 and 30 years old with a portfolio of less than $100,000 in a manner that would resonate with a first-time investor.” ➡️ “As a financial advisor, explain the step-by-step process of applying for a personal loan, including necessary documentation, credit requirements and typical approval timelines.” More details here: https://ow.ly/Z9tb50TTLLo #GenAI #promptengineering #CCM