net2phone Canada

Stop ghosting your customers! 🚫👻 Missed calls, delayed responses, and unreliable connections are the true monsters that haunt businesses. But don’t worry, with net2phone, you can make those nightmares disappear. 💡 Here's how we can help: ✨ No more dropped calls or spooky silences, just calls that are clear as a crystal ball. ✨ Say goodbye to delayed follow-ups and communication breakdowns. With net2phone’s advanced features, your business can respond to customer inquiries faster than a ghost can vanish! ✨ Multi-channel support so your customers can contact you whichever way they prefer, no more chasing shadows. This Halloween, banish the ghosts of bad communication and ensure your business is always present when your customers need you. Learn more about how we can help you deliver world-class customer experiences, free from spooky interruptions. https://hubs.li/Q02VmlHw0

Spot the trends and shape the future with analytics and reporting! 📊 With detailed reporting, you can make smarter business decisions and spot potential issues before they arise. ✨ You can get notified when certain metrics hit thresholds you set. Set up alerts for metrics like: 💥 Call volume 💥 Average wait time 💥 Average handle time 💥 First call resolution rate 💥 Customer satisfaction score and more! 💫 Learn more! 💫 https://hubs.li/Q02TQBtd0

Supercharge your follow-ups with our Zoho integration! ⚡🔗 With our Zoho integration, never miss a chance to follow up again. 💡 Take notes directly in calls and set up follow up events, calls, and tasks after wrapping up a call. It's super simple! Set up this integration today! 💫 https://hubs.li/Q02TS95C0

We believe in business without borders. 🌎 Make unlimited international calls to 40+ countries without paying a single cent over your monthly fee with net2phone! 💫 You can also get virtual phone numbers (DIDs) in over 300 cities to really give your business a strong global AND local presence. 📍 With net2phone, you never need to let borders or distance determine where and when you can do business. Learn more today! https://hubs.li/Q02TKZ_q0

Stuff your turkey🦃, not your voicemail! ☎️🚫 This Thanksgiving, we’re thankful for seamless communication and the mute button at family dinners. 🙏 From all of us at net2phone, wishing you a day full of clear calls and clearer plates! 🍽️

Good customer service includes product training. 💡 Pablo on our team notes that this is crucial to help customers solve similar issues in the future. 💫 He says, “Learning and teaching always help the clients, so I always try my best to provide all the details in our conversation. This helps our customers understand our procedures and tools, so for future occasions, they can manage the situation better than the first time they experienced it.” #CustomerServiceWeek #AboveAndBeyond #CustomerSupport

Like Colin, we're always serving up solutions with a smile! 😁 And perhaps with some cuddles from our dogs! 🐶 But what also truly brings Colin joy is helping our customers troubleshoot and solve issues.💫 “Here at net2phone, we strive to provide great customer service. No matter what issues you are having we are here at your convenience to help troubleshoot and resolve it with a smile. One of the greatest joys of working here is how happy we can make our customers by helping them resolve an issue.” #CustomerServiceWeek #AboveAndBeyond #CustomerSupport

Thank you to our heroes in our Customer Support team for always striving to go #AboveAndBeyond for our clients and partners! 🚀🙏 53% of people spend 10-20 minutes every week on hold, and can wait between 12 and 24 hours for an email response. In September, our customers: 💫 Were able to reach our Customer Support team over the phone at an average of 52 seconds. 💫 Received email responses from our Customer Support team at an average of 1.07 hours for non-urgent cases and 15 minutes for urgent cases. 💫 Received exceptional service and rated their interactions with our team an average score of 5 out of 5 out of 148 surveys. net2phone's advanced features ensure your customers aren't stuck listening to elevator music for long periods of time. Visit our website to learn more about the net2phone difference! ✨ #CustomerServiceWeek #CustomerService #CustomerSupport

Conversations are everything at net2phone. 🗨️ Whether conversations are with a customer, partner, or a member of our own team, we strive to bring our best to every one. Take it from Jonathan Chomko, Global Technical Product Manager: "Every morning I try to log in and bring 110% to each interaction that comes my way. Whether that be with technical expertise and knowledge or just by asking about what a customer or team member had for lunch. Conversations are everything here at net2phone. You are sure to have a good one if I’m involved... or at the very least a good laugh." #CustomerServiceWeek #AboveAndBeyond #CustomerSupport

We think outside the box to find creative, innovative solutions for our clients. 💡 This is something Adam, Tier 3 Support Engineer loves about working with net2phone! ❤️ “Coming up with solutions by thinking outside of the box is something that is always a good time and I genuinely enjoy resolving issues and fulfilling customer needs creatively. When a customer tells me they have an obscure product that needs to be integrated somehow into their phone system, that's an opportunity to learn something new and have a new trick in my back pocket.” What tricks will he pull out of his back pocket next? 🤔 #CustomerServiceWeek #AboveAndBeyond #CustomerSupport