We’re on a mission to build better experiences. We're a CX community creating and designing people first, services and experiences. Whether that’s customer experience, user experience, service design or design thinking, here’s your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
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Happy Monday! ☕ Today's a statutory holiday for Canada and it got us thinking... 🤔 Where do you stand on popping onto LinkedIn during your time off? Do you treat LinkedIn like Instagram or any other social platform, or do you have hard work boundaries during your PTO? Share your thoughts in the comments! #CXLead #CX #PTO #WorkLifeBalance #HealthyBoundaries #Poll
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Happy Monday! ☕ With Q2 officially on its way, how did your team perform in Q1? #CXLead #CX #CustomerExperience #Objectives #Q1 #Poll
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A customer journey map is a visual representation of the customer (user) journey. These maps can help make sense of either a B2C or B2B customer journey as they pertain to your organization. Let's go over some customer journey map examples! #TheCXLead #CX #CustomerExperience #CustomerJourneyMap #Examples
Happy Tuesday CX peeps! ☕ Let's chat personalization barriers! #TheCXLead #CX #CustomerExperience #Personalization
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How to create a great brand promise! 👀 Read the room 👉 Pick a proposition 💬 Sculpt your message Check out 15 timeless brand promise examples >> https://lnkd.in/gHHtsHaJ #TheCXLead #CX #CustomerExperience #BrandPromise