The Esteem Agency

Ever thought, “Why bother contacting support when I’ll just end up waiting for hours and still have no solution?” 😵💫 We’ve all been there. Now, let me ask you: Do you want your customers to feel this way about your company? Of course not. You might be thinking, “Nat, I feel like I have no control over this.” Actually, you do—and the solution lies in the balance between automation and dedicated support 👏🏾. Here’s why both together are the sweet spot: ✅ Automation allows customers to quickly resolve simple issues on their own, empowering them to take control and eliminating unnecessary wait times. But when things get complex, dedicated support steps in to provide proactive guidance, personalized solutions, or additional resources, ensuring clients feel truly supported 💪🏾. For example: ✅ Automated self-service can handle frequent requests like password resets, while dedicated support steps in when a customer needs tailored advice or guidance on optimizing their product usage. ✅ Automation ensures clients can access help 24/7 for common issues, but dedicated support can follow up to offer personalized tips, recommendations, or check-ins to prevent future problems. Together, these approaches not only ease your workload but also build trust, ensuring your customers always feel cared for and in control! 💜 Want to create a seamless support experience that blends automation with personal touch? Let’s explore how to make it happen for your business. Send me a DM! 📲 - #BusinessDevelopment #SalesSuccess #ClientEngagement #SalesHandoff #ClientRetention #SalesToOperations #CustomerSuccess #SalesExcellence #B2BStrategy

Each business is distinct, with its own goals and challenges. That’s why I never rely on a one-size-fits-all approach 🤷🏽♀️ I take the time to deeply understand what matters most to each client and tailor my retention strategies accordingly! Every approach is customized, and I ensure my clients are fully prepared to sustain the results long after our work is complete. I don’t just aim for success—I make sure it lasts! 💪🏾 - #BusinessDevelopment #SalesSuccess #ClientEngagement #SalesHandoff #ClientRetention #SalesToOperations #CustomerSuccess #SalesExcellence #B2BStrategy

Your sales process isn’t just about acquiring new customers; it’s about ensuring that the product or service is the right fit for the prospect 👀. While sales primarily focus on growth, it's essential to assess whether the prospect aligns with what your business offers. This helps avoid putting the fulfillment team in a position where they have to force solutions that don't fit ❌ When sales and fulfillment are aligned, it leads to better client outcomes and long-term satisfaction. Effective communication and training within your team are key to success. Without clearly assigned responsibilities, set expectations, and measurable goals, sustainable growth will remain elusive 🤷🏽♀️ In this carousel, I’ll walk you through five essential steps to truly transform your sales process. Missed part 1? Catch it here! https://lnkd.in/gstnf6z4 You don’t have to go it alone—let’s grow your business together! #BusinessDevelopment #SalesSuccess #ClientEngagement #SalesHandoff #ClientRetention #SalesToOperations #CustomerSuccess #SalesExcellence #B2BStrategy

The deal might be closed, but keeping your customer engaged starts now! To make sure things stay on track and lead to long-term success, your fulfilment team needs the right details before they jump in. That’s where hand-off briefs come into play. 🔑 Why Hand-Off Briefs Matter: - They ensure a smooth transition from sales to fulfilment. - They equip your fulfilment team with the right insights to exceed client expectations from Day 1. - They minimize misunderstandings or missed details that could lead to client dissatisfaction. If your fulfillment process stumbles after the deal are signed and there's no hand-off brief—or at least clear details for the team—it’s likely causing higher churn, missed opportunities, and lower client satisfaction. A key sales KPI should be: Keep People Informed. Ensure your fulfilment team has the details they need to deliver on what was promised, preventing gaps and miscommunication. Incorporating the Sales Hand-Off Brief directly into your company’s CRM ensures that all essential information is both accessible and trackable. Embedding this process into your CRM allows you to: - Ensure timely follow-ups based on client needs. - Track deliverables and timelines with ease. Automate reminders and notifications for key milestones, ensuring nothing falls through the cracks. Enable seamless collaboration across the entire team, with full visibility into the client’s journey. Swipe through the next steps to see how you can implement a seamless sales-to-fulfillment hand-off. 📈 💡 Don’t have a hand-off process in place yet? Unsure where to begin? Let’s connect! A small step like this can make a huge impact on delivering value and keeping your clients happy. - #BusinessDevelopment #SalesSuccess #ClientEngagement #SalesHandoff #ClientRetention #SalesToOperations #CustomerSuccess #SalesExcellence #B2BStrategy

I’m a big believer in the power of technology and innovation, but I also know that nothing replaces genuine human connection 🙌🏾 When it comes to communicating and engaging with clients, specific digital tools can support our efforts—allowing us to share value-added information and help clients achieve their goals. But it’s important to remember that these tools should complement our interactions, not replace them! After all, we are human, and maintaining that essence of humanity in our day-to-day interactions is key. 🤝🏾 Why go digital? Because technology keeps everything interconnected—no more loose ends or overlooked insights. But digital tools are there to support, not to take away from meaningful, in-person communication. It’s about finding the right balance. For example: 🚀 Online surveys can seamlessly gather feedback and feed insights directly into your CRM for actionable steps. 🚀 E-gift cards provide a modern, efficient way to engage donors in fundraising while still offering a personal touch. 🚀 Apps allow your members, patrons, or delegates to engage with each other, creating a sense of community and boosting interaction. 🚀 In conference firms, membership and performing arts institutions, digital tools help you maintain consistent engagement with delegates, members, sponsors and patrons, providing ongoing insights that lead to success. At The Esteem Agency, we emphasize the benefits of innovation when working with our clients. Using digital strategies to complement personal engagement is key to unlocking your business’s full potential 🚀 Let’s leverage technology—without losing that all-important human-to-human connection—because, at the end of the day, success is built on both! 🌟🌟🌟 #technology #crm #clientrelations #clientsuccess

The Esteem Agency was super excited to support and spread the word about Flow Fest, not just to promote this amazing cultural experience but also to remind everyone why the arts are so important. Events like Flow Fest show how the arts connect us through shared stories, music, and creativity 🎭🎶 Flow Fest was an unforgettable night of Afro-Caribbean music with Grammy Award-winner Larnell Lewis, Joy Lapps-Lewis, and other talented artists. It was full of soulful melodies, powerful beats, and a lot of creativity from our community. The event showed how the arts unite people and strengthen those special community bonds! A huge thank you to the local businesses that helped by putting up Flow Fest postcards and posters in their shops and at events. You helped get the word out! Special shout-out to: BSW, Clore, Portland Jerk, Sunrise Caribbean Restaurant, Danforth Market, Nicey’s, Knowledge Bookstore, Sunrise Barbers, Brampton Board of Trade, CCAGA, Souplicious, Jamabana, JerkFest, Jas Supermarket, Long & McQuade, Roti Shop, P&J Barbers Inc., Sweet Spice, Drips, African Market, Blade Runner, Uptown Hair Studio 💜 We also couldn’t have done this without our awesome partners who shared Flow Fest info with their subscribers and members: Canadian Caribbean Amateur Golf Association (CCAGA), Enroute2 Success, Heart of Gold Caribbean, Knowledge Bookstore, and Brampton Board of Trade. This kind of support just shows how the arts can inspire, uplift, and bring people together - thank you! 💪🏾💜 One of the best parts of Flow Fest was connecting with local business owners, live music fans and drumming enthusiasts. Hearing how excited they were about Brampton On Stage embracing their musical interests just reinforced how the arts feed our souls and create meaningful connections in the community! At The Esteem Agency, we genuinely believe in the power and impact of arts and culture to enrich lives. Flow Fest was a perfect example of this, and we’re excited to continue supporting events that celebrate the cultural vibrancy of our community. We look forward to future collaborations with Brampton On Stage and other organizations that share this vision! 👏🏾👏🏾 Want to learn more about this fabulous showcase and each artist - click here: https://lnkd.in/gZS9kXTt #Flowfest #afrocaribbean #musicfestival #arts

Every business owner wants loyal, happier customers, but few are truly willing to invest in the growth of their internal operations team. But why does it matter? Meeting regularly with your team, setting clear goals and expectations, and—most importantly—training and equipping them with the right knowledge is the foundation for achieving what you desire most: Client retention 🎯 Remember, your company is built by the people who are part of it. If you’re not ensuring every member is on the same page and working at full potential toward a shared goal, you’re wasting time, money, and effort 📉 Internal communication and alignment are non-negotiable! Moreover, investing in your team’s development is critical. Why? Because it's not just an investment in your employees—it's an investment in your business 💰 A well-trained team that understands how your CRM works and is equipped with client success strategies will be better positioned to deliver, ultimately ensuring clients stay with you. Here’s the truth: you can’t expect your team to deliver results if you don’t teach them how 🤷🏽♀️ Investing in your people is investing in your long-term success. And the reward? The ultimate goal you've been chasing: retaining clients💪🏾 Take a look at part 1 of this post in case you missed it: https://lnkd.in/gamGmrBY

Here’s the truth: if you have a stellar product or service but don’t have an existing operations process in place that ensures your team is set up for success in delivering value, you’re most likely already experiencing high customer churn in your business. While every team member plays a role in delivering value to customers, operations are the key to making sure that nothing falls through the cracks! 🔑 By mapping out clear processes, holding regular team check-ins, and leveraging your CRM, you can not only meet expectations but also proactively exceed them. 🎯 Remember: your internal process has a direct impact on the external outcome your donors, patrons, sponsors, members, delegates, and clients experience! Operations isn’t just about managing day-to-day internal processes—it’s about ensuring that those processes are implemented, executed, and continually optimized to guarantee your customer receives value 💎 How will you know? Your customer will tell you when they are achieving their desired outcomes from using your product or service. A key KPI for Operations as it pertains to client retention and specifically reducing churn should be: Keep People Involved 🚀 This means collectively supporting best practices to ensure your customers achieve their goals and meet their objectives by using your product or service. Remember: when customers feel supported and inspired, they stay loyal—and churn decreases 💪🏾. 🎉Discover how your operations team can play a crucial role in your company’s retention strategy. In pt.1 of the carousel below, I break down 5 actionable steps that any business can implement to boost client retention and deliver lasting value. Whether you’re running a small business, a non-profit, or a large corporation, these operational strategies will ensure you deliver on your promises and surprise and delight your customers. 💡 Don't currently have a process in place to support your client retention objectives? Let’s work together to build a streamlined, efficient system that supports your customers and boosts retention. Reach out today to get started! #ClientRetention #OperationsExcellence #CustomerSuccess #BusinessStrategy #ClientSuccess #OperationsLeadership #CRMStrategy #SurpriseAndDelight #BusinessGrowth

Hi, I’m Natalie Williams, and I specialize in helping businesses not just retain clients but turn them into loyal advocates who are truly, in other words, obsessed with your services! 🙋🏽♀️ I’m here to help you build lasting partnerships that drive success and keep your clients coming back for more. My passion? 💜 I’m ALL about empowering companies to increase client engagement, brand loyalty, productivity, and long-term revenue—allowing them to focus on delivering consistent value while reducing the need for constant client acquisition 👏🏾. But how do I actually do it? ✅ Protecting at-risk revenue ✅ Recovering churned clients ✅ Facilitating expansions and upsells ✅ Generating referrals, testimonials, and case studies ✅ Increasing the overall value of their customer portfolios “Losing customers, clients, sponsors, donors, or members isn’t a big deal because new ones can always be acquired” Well… think again! Here’s why losing them comes with significant costs for you: Customer Pain Points: ❌ Revenue Loss: Reduced recurring income and financial instability. ❌ Higher Acquisition Costs: Increased spending to replace lost clients. ❌ Damaged Reputation: Negative experiences shared by departing clients hurt brand perception. ❌ Lower Lifetime Value: Missed long-term revenue from early departures. ❌ Decreased Employee Morale: Client churn leads to frustration and burnout among staff. Are you ready to transform your company into one that clients can’t stop coming back to? 🤩 Let’s work together to protect your customer base and increase long-term revenue. Reach out today to schedule a consultation, and let’s explore how I can help your business thrive!! 🚀🚀 - #clientrelations #customersuccess #ceo #clientchurn #businessowner #toronto #ontario #referrals #testimonials

Yes, it is absolutely possible to keep your customers engaged and happy while making your sponsors delighted. But it’s not magic 🪄—it’s a blend of strategy, dedication, and, most importantly, an unwavering focus on YOUR client relationships. At The Esteem Agency, this is our everyday mission 💜. We provide a range of tailored services including Client Relationship Enhancement Solutions, Performance Analytics & Strategy, and Client Success Relationship Management. Each service offers a unique approach, but they all work toward one shared goal: 🚀🚀 Turning satisfied customers and loyal sponsors into a lasting reality for your business. You might be wondering, "Natalie, how will these results actually look in my company? What can I expect?" I’ve outlined everything you need to know in the carousel below. Let’s partner up and start leading your business to success today! 👏🏾 Reach out here: https://lnkd.in/gU3bHPiB - #contactme #clientrelations #kpis #businessownerlife #ceo