TopLeft

At Kerkhoff Technologies, an MSP based in Chilliwack, Canada, we struggled to keep up with the growing volume of work and the inefficiencies of traditional PSA tools. ConnectWise, our PSA since 2010, gave us the data, but it lacked the clarity and visibility we needed to stay on top of everything. The Challenges We Faced: Our engineers were overwhelmed and struggling with silos and multitasking. Customers felt neglected as projects dragged on without making real progress. Projects constantly ran over budget and time, with inefficiencies eating into profitability. The Turning Point: We knew we needed a better way to manage our workflows. That’s when we discovered Kanban, a methodology used in manufacturing and software development to visualize work, limit multitasking, and improve flow. But there wasn’t a PSA integration tool that combined Kanban’s simplicity with the robust functionality of PSA software. So, we built one: TopLeft. What TopLeft Brings to MSPs: Kanban Boards for Visibility: A clear, visual representation of tasks, tickets, and projects across teams. Efficient Workflows: Streamlined prioritization to reduce multitasking and improve focus. Actionable Insights: Tools to manage capacity, eliminate bottlenecks, and finish projects faster. The Outcome: With TopLeft, we transformed how we worked—projects moved forward, clients became happier, and our team’s efficiency skyrocketed. Today, we use TopLeft every day to manage our own projects, and we’re proud to help other MSPs achieve similar results. A Lesson Learned: Simplicity is everything. MSPs don’t need more features—they need tools that make their work visible and help them focus on what matters. What’s a lesson your MSP learned that reshaped how you operate? LEARN MORE: https://hubs.la/Q038XkWW0 #MSPlife #WorkflowOptimization #KanbanForMSPs"

Alex Anderson, a Project Manager at Helixstorm, shared a quick win that saved his team hours every day: The Challenge: Managing and updating 55–60 ticket statuses manually, which was taking up to 45 minutes per session. The Solution: Using TopLeft's drag-and-drop Kanban boards to update ticket statuses instantly. Automating task prioritization and SLA alerts for better visibility. The Result: What used to take 45 minutes was reduced to just 13 minutes—saving Alex and his team hours every week while improving focus on high-priority tasks. What’s your favorite time-saving hack for ticket management? LEARN MORE: https://hubs.la/Q038XkWV0 #MSPtips #Productivity #Kanban

Steve Psaradellis, CEO of TEBA, recently shared a challenge his team faced: inefficient project delivery and negative efficiency. Initially, projects were being completed at an average of 130% of the time, meaning they were consistently running over budget. While clients were satisfied with the results, the inefficiency was unsustainable for Steve’s team. The root cause? A lack of prioritization and visibility into the team's workload. Here’s what they did to turn it around: Limited work in progress: By reducing the number of active projects to just five, the team avoided multitasking and ensured they could fully focus on completing tasks efficiently. Avoided goldplating: They stopped overdelivering beyond the project scope, ensuring resources were used effectively. Combined project buffers: This allowed them to better manage deadlines and reduce unnecessary delays. Made work visible: Implementing tools like Kanban boards helped visualize workloads and improve task focus. The results? Average project efficiency improved by 58.4%, dropping project timelines from 130% of the time to just 71.6%. Projects are now completed on time and with an average of 30% of the time to spare, ensuring both happy clients and improved profitability. By focusing on reducing active projects, avoiding goldplating, and making work visible, Steve’s team successfully transformed their approach to project delivery. Have you ever uncovered the root cause of inefficiencies in your operations? What worked for you? LEARN MORE: https://hubs.la/Q038XtgC0 hashtag#MSPlife hashtag#ServiceDesk hashtag#Efficiency hashtag#ProjectManagement

Are you tired of project deadlines causing stress, burnout, and compromised quality? Join us for an insightful event where we'll explore why traditional project deadlines can be detrimental to productivity and how to transform your MSP project delivery. Key takeaways: 1) Learn how unrealistic timelines, poor task management, and inadequate communication can lead to missed deadlines and project failures. Discover effective strategies for setting reasonable deadlines, prioritizing tasks, and building in time buffers. 2) Explore the importance of clear communication, risk management, and team coordination in meeting project goals. Find out how to manage scope changes and stakeholder expectations effectively. 3) Understand how to use technology and project management software to manage deadlines. Transform your approach to project deadlines and boost your team's productivity! Sign up for the event on the 11th of March at 11am PST: https://lnkd.in/gJCC7xPK

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Traditional MSP services ($$ MRR $$) are a very different beast than Projects. Many MSPs only begrudgingly do projects and even view it as a loss leader and nuisance. That's an awful attitude.... listen to this clip for a better mindset that focuses on the client! Today, I interviewed Dave Sobel on the TopLeft Agile MSP Podcast. We covered MSP profitability, project performance, culture, AI adoption and more - lots of great nuggets. The full episode will be released later, but here's a quick clip. Dave is the host of MSP Radio and the "Business of Technology" podcast: https://lnkd.in/g-w2BCEm

Great video testimonial 📺 on the impact of TopLeft and the Agile MSP principles, from True North ITG Inc. Matt D. M., and Brad Batman are inspirational for how they really dug into this as not just a 👁️ visual tool but a mindset and methodology. They've been reading, listening, and implementing big time. The results they're achieving in their professional services and projects speak for themselves. And they're still just getting started. It's a privilege to be part of these transformational journies. Thank you, Matt.

Transform how your MSP works - align teams, finish faster, and grow profitably, whether you’re 10 or 200+ strong. With our TopLeft integration you can: 💫Use Swimlanes to assign tasks effectively 💫Visualise your workflow with Kanban Boards 💫Effectively track projects with Swimlanes and Gantt Charts 💫Simplify time tracking Learn more about the integration on our website: https://lnkd.in/eDG2_n4Z

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Learn more about our integration and how to maximize TopLeft with HaloPSA here: https://lnkd.in/eDG2_n4Z #TopLeft #HaloPSA #MSP #Productivity #Teamwork #Integration #WorkflowManagement