Transformidy

Customer Experience Daily - Travel Tuesday Rises In Popularity 🌟 The Philadelphia Inquirer coined Black Friday as a shopping bonanza in 1981. It was followed by Cyber Monday in 2005. With both contributing billions of dollars in retail spending, the travel industry hopes to get into the game with "Travel Tuesday" in 2024. According to a new report by McKinsey & Company, interest in “Travel Tuesday” surged over 500% from 2021 to 2023. The “Travel Tuesday is Real — and Growing” report indicated that consumer interest in travel deals is growing in the United States, Canada, Australia, the United Kingdom, the Netherlands, and Spain. As per the current report, U.S. airline bookings increased by more than 60%, while cruise bookings rose by over 50% on "Travel Tuesday" 2023 compared to the two weeks before and after. 🛫 🛳 🏨 For 2024, the travel sector will market and publish deals from Black Friday to Travel Tuesday to maximize spending potential. I look forward to travel brands adding creativity to explore opportunities and possibilities to engage and serve customers' travel needs for the rest of 2024 and beyond. 📈 #CustomerExperience #BlackFriday #TravelTuesday #Deals Transformidy Lanny Rutkin

Customer Experience Daily - Shoppable TV 💡 Amazon expands its sports coverage through a partnership with the National Football League (NFL) with a game featuring the 2024 Super Bowl Champion Kansas City Chiefs and the Las Vegas Raiders shown on its Prime Video platform this coming Black Friday. Viewers will have the ability to shop for unique products shown in ads during commercial breaks. Amazon is counting on ads to improve its revenue stream. The retail technology giant expects ad revenue to improve from US$3.3 billion in 2024 to US$7.1 billion by 2026 in addition to residual product sales. Ad allocations for the Black Friday football game are already sold out. With an expected audience of more than 15 million viewers this year, Amazon hopes to convert some of them into shoppers. Finding deals is getting easier! #CustomerExperience #Retail #Technology Transformidy Lanny Rutkin

Great Experience Award October 2024 🏆 I am thrilled to announce that the oneworld Alliance member, STARLUX Airlines, has been awarded Transformidy's Great Experience Award ™  for October 2024! This recognition celebrates their commitment to delivering an extraordinary travel experience in their recent collaboration with the beloved Peanuts franchise. Over the past five months, they have transformed the travel journey by creating a uniquely immersive experience for passengers. From digital engagement via website and mobile application to enchanting airport terminals and in-flight magic with food and entertainment, every touchpoint has been infused with the charm of Snoopy and friends. Additionally, their partnership with the Museum of Snoopy allows passengers to extend their adventure beyond the flight, further enriching their travel experience. Find out more below: https://lnkd.in/gu2BdHfJ #CustomerExperience #Travel #Partnership

Customer Experience Quickie - Shock Customers and Competitors By Adding More Value ⚡ This week, Apple announced new M4-powered products including models from the iMac, Mac Mini, and Macbook PRO family. While many updates were predicted by analysts, one that had the biggest impact was not pre-announced. Starting today, all new desktop and laptop models will include 16Gb of unified RAM and 256Gb hard drive up from 8Gb/128Gb for some models. This was previously a $US200/CDN$300 upgrade for lower-end models. 💻 🖥 The move enables all new computers sold to run Apple Intelligence more effectively and pushes competitors to reevaluate their pricing and product mix. A 2-for-1 move no one saw coming. How do you delight your customers with value enhancements? #CustomerExperience #Retail #Technology Transformidy - Ignite Growth With Customer Experience Transformation 🚀

🌟Customer Experience Daily - AI should replacing human touch now? Not so fast. Integrating artificial intelligence (AI) in customer service could offer significant benefits, including 24/7 availability, cost-effectiveness, and scalability. Despite AI’s advantages, 75% of customers in a recent Five9 study still prefer human interaction for emotional understanding and complex problem-solving. Additional findings include: 1️⃣ 84% of consumers are aware some companies use AI to handle customer service interactions. Older customers are more averse to AI chat bots. 2️⃣ Nearly half (48%) of consumers do not trust information provided by AI-powered customer service bots. Young customers trust AI chat bots to a degree. 3️⃣ More than half (56%) of all consumers are often frustrated by AI customer-service chatbots. 📈 Tip: Before moving to an AI-powered chatbot solution, brands should consider its customers, their affinity to technology used by the brand, and how they build brand trust. It is always a good idea to improve awareness and educate customers on the benefits of new technology in advance to build trust and resolve misconceptions. #CustomerExperience #ArtificialIntelligence #Strategy #Engagement #BusinessGrowth Transformidy - Ignite Growth Through Customer Experience Transformations 🚀

Interested in being part of the CX Movement? 🌟 As we wrap up the October CX Month celebration, there is still time to take advantage of the 20% off promotion on select memberships for the first year with the Customer Experience Professionals Association (CXPA). Reach out via direct message for more information on memberships and discounts. See you at the next CXPA meet up. #CustomerExperience #Membership

Customer Experience Daily 💡 Have you downloaded and installed iOS 18.1 and macOS 18.1 with Apple Intelligence? Available to iPhones (with A17 chip or better), iPads (with M1 chip or better), and Macs (with M1 chip or better), the software enhances user experience through advanced writing tools and Siri capabilities today in the US and other select countries in December. It offers features like summarizing lectures, prioritizing notifications, and creating personalized images. Siri now understands richer language and context, allowing for more natural interactions. Privacy is a priority, with on-device processing ensuring personal data remains secure. Additionally, Apple Intelligence integrates ChatGPT for enhanced assistance while maintaining user control over data sharing. I am excited to test-drive the technology soon.🚦 Stay tuned for new use cases for brands to activate and engage with customers and employees in an upcoming Transformidy insight. #CustomerExperience #AppleIntelligence #Technology

Customer Experience Daily - Enhancing Customer Experience From a Service Mishap Porter Airlines Inc. recently encountered a challenging situation involving a deaf passenger and her service dog. The story brought national attention to the importance of customer experience (CX) in the airline industry. While the incident raised concerns, it also presented a valuable lessons-learned story on training, communication, and recovery. Proactive Steps Taken by Porter Airlines In response to the incident, Porter Airlines took swift action by: 1️⃣ Recognized the issue, reached out to the affected passenger, and offered to refund the initial ticket/additional costs 2️⃣ Updated their policies and training programs on service animal handling/onboard customer engagement, and committed to enhanced staff training 3️⃣ Donated to an organization of the passenger's choice While this proactive approach might not win back this particular traveler's trust, the actions taken showed how serious the airline is about customers traveling with a disability. This approach also marked the importance of having a tested plan to manage customer incidents. Other Considerations No one likes to be mistreated. Brands that show empathy and support can resolve issues before they become severe. Beyond direct communication enhancement between passengers and flight crew, a digital solution could be implemented to form an ecosystem: 1️⃣ Allowing passengers traveling with a disability to proactively report their travel plans (e.g., attaching the required paperwork for a medical device, or a support animal, clicking the sunflower badge to show neurodivergence, or including requests for wheelchairs). 2️⃣ Allowing the airport ambassadors and flight crew ample time to learn and adapt to the travelers' needs in advance 3️⃣ Allowing better integration for managing regulatory requirements, training requirements, service product tests, and service delivery metrics. 💡 The goal - Ensure an enjoyable journey for all stakeholders #CustomerExperience #Training #Travel #TravelWithDisability Transformidy - Ignite Business Growth With Customer Experience Transformations.

Customer Experience Insight of the Week - Why Are Customer Feedback Systems Failing?💡 This Transformidy insight digs deep into the challenges that organizations encounter when implementing such systems. Key takeaways include: - Lack of Clear Objectives: Companies often struggle due to undefined feedback goals, resulting in inefficacies. - Overlooking Customer Voices: Neglecting diverse perspectives can lead to skewed data and missed improvement opportunities. - Inefficient Follow-Up: Without actionable insights and follow-through, feedback efforts are futile. For a robust customer experience and impactful change, read the complete insight with detailed observations and practical tips below: https://lnkd.in/gfUqCbDn #CustomerExperience #Feedback #Fail #Timing #Trust

Customer Experience Daily - Apple Reinvented The Hearing Aids 💡 Did you know that more than 466 million people worldwide require hearing aids to live and work? I’m thrilled to see Apple‘s approach with the AirPods Pro 2, transforming them into a convenient hearing aid alternative after receiving FDA approval. This presents a unique customer experience opportunity for the technology leader, its competitors, and hearing aids specialists to work on new products. AirPod Pro 2 is highly accessible and affordable compared to traditional hearing aids which could cost 10 times more on average. Given that millions worldwide need hearing assistance, Apple can lengthen its customer relationships with the seamless integration of the AirPods with the Health app to manage hearing test data, ensure privacy and ease of use and enhance user satisfaction. #CustomerExperience #Health #Technology #Innovation Transformidy - Ignite growth through customer experience transformations